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Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust
 
 
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Trust Agents: Using the Web to Build Influence, Improve Reputation, and Earn Trust (Hardcover)

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4.7 out of 5 stars  See all reviews (47 customer reviews)

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Product Description

How to tap the power of social software and networks to build your business

In Trust Agents, two social media veterans show you how to tap into the power of social networks to build your brand's influence, reputation, and, of course, profits. Today's online influencers are web natives who trade in trust, reputation, and relationships, using social media to accrue the influence that builds up or brings down businesses online.

The book shows how people use online social tools to build networks of influence and how you can use those networks to positively impact your business. Because trust is key to building online reputations,, those who traffic in it are "trust agents," the key people your business needs on its side.

  • Delivers actionable steps and case studies that show how social media can positively impact your business
  • Written by authors with over ten years of online media experience
  • Shows you how to build and wield influence online to benefit your brand
  • Combines high-level theory with practical step-by-step guidance

If you want your business to succeed, don't sit on the sidelines. Instead, use the Web to build trust with your consumers using Trust Agents.



From the Inside Flap

There's no question that the Internet has changed the way we do business—especially when it comes to marketing. Consumer environments are short on trust and populated by consumers who are cynical, savvy, and informed. Though it's easier than ever to reach your customers, it's less likely that they'll listen. Today, the most valuable online currency isn't the dollar, but trust itself.

At the same time, social networks and personal connections have far more influence on consumers than your marketing messages ever will—unless your business knows how to harness them. In Trust Agents, two social media veterans show you how to tap into the power of these networks to build your brand's influence, reputation, and profits.

Trust agents aren't necessarily marketers or salespeople; they're the digitally savvy people who use the Web to humanize businesses using transparency, honesty, and genuine relationships. As a result, they wield enough online influence to build up or bring down a business's reputation. This book will show you how to build profitable relationships with trust agents, or become one yourself.

In an online world defined by its transparency, becoming a trust agent is no easy task, but once you've established your reputation, you can build influence, share it, and reap the benefits of it for your business. When you've learned a trust agent's secrets, your words can carry more power and more weight than any PR firm or big corporate marketing department.

Learn to use the power of the Web and social networks for your business now. Trust Agents gives you all the tools and strategies you need to do it the right way—honestly, effectively, and profitably.


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4.7 out of 5 stars (47 customer reviews)
 
 
 
 
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26 of 27 people found the following review helpful:
5.0 out of 5 stars These guys go way beyond a business book. Superb!, August 17, 2009
Chris Brogan and Julien Smith say they set out to write a business book. "Perhaps you've been noticing that the older approach to marketing, PR, advertising, business communication, and other activities on the web aren't pulling as well as they used to...Trust Agents is the answer to the question: `What do I do now?'" Eventually, it suggests that its message can be more broadly applied. "You will get the job you want without a resume. This book will teach you how....By the way, this works with talking to attractive members of the opposite sex, too." And finally, at the end, "Though we've written the book to be a business book about using the web, the skills of a trust agent relate to many offline possibilities." Disclosing this so late may have been intentional. Or, seeing how the narrative develops, perhaps it was something the authors realized only after the whole thing had been written. Regardless, they're absolutely correct.

People will believe what tends to conform to their own social circles and the people that they trust. Generally, we trust our friends. And on the web, those friends can be everywhere. The ones who set out to gain our trust are called "Trust Agents." "Trust agents use today's web tools to spread their influence, faster, wider, and deeper than a typical company's PR or marketing department might be capable of achieving, and with more interest in people, too. We need to become them and harness them...A Trust Agent builds networks almost reflexively by being helpful, by promoting the good work that others do, by sharing even their best stuff without hesitation, and by finding ways to deliver even more value on top of all that without asking for anything in return."

Business needs to cultivate its Trust Agents, some of which will be under company control, most of which will not. Personally, so do we all. I recommend this book for everyone, both business and personal.


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17 of 18 people found the following review helpful:
4.0 out of 5 stars Analysis of important but disturbing trends, September 18, 2009
I've met Chris Brogan several times (who is impressive in person despite a penchant for thinking that foul language is cool), and I have a great admiration for Seth Godin, who enthusiastically praises and endorses this book. Trust Agents is well-written, and the authors certainly are leaders (i.e., trust agents) in social media. The problem is that the book reflects a disturbing philosophical shallowness within our society, as well as a mindless pursuit of celebrity. Hey, it's a good book, and worth reading, but there is nothing profound within the covers. Trust Agents glorifies the current trend toward acquiring great quantities of snippets of relationships, and assumes that the value of quantity over quality in our relationships is the appropriate focus. Yes, this acquisition probably is the most effective means for business success now, however it ignores a fundamental destruction of the true fabric of our humanity. I am surprised that Seth Godin praises this book so highly, since it has so little to do with relationship quality, excellence, and the pursuit of remarkability.
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16 of 18 people found the following review helpful:
5.0 out of 5 stars Trust Me and Read This Book, August 17, 2009
Julien and Chris have been in this space a long time and this book includes a lot of real life stories, research and all around insight into what makes people tick. If you have a product or service and want to increase sales then buy this book. Want people to hire you or have you speak more often, then buy this book. Want your lemonade stand to rock out more then the other kids, then read this book.

If you can't tell I'm a fan of both the authors and of the book. I've read it and recommend everyone else read it as well. Good from start to finish.
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Most Recent Customer Reviews

5.0 out of 5 stars An approach to business evolution and charges reader to "master tomorrow's radios."
Chris Brogan and Julien Smith's Trust Agents is a thoughtful, friendly and helpful book for anyone interested in understanding relationship building. Read more
Published 3 hours ago by Suzanne Dewey

5.0 out of 5 stars Brogan Rocks!
Chris Brogan is one of the most insightful and prolific commentators (blogging, tweeting, speaking)today in the social networking channel. Read more
Published 9 days ago by T. Rector

5.0 out of 5 stars Trust Agents
This book is a real eye opener to changes going on in communciation and their relationship to our perception of people and companies. Read more
Published 12 days ago by Robert R. Mccalla

5.0 out of 5 stars Relationships Are The Key To Social Media Success
Customer Video Review

Length:: 2:45 Mins

Published 14 days ago by Kelly L. Watson

5.0 out of 5 stars Trust Agents
This is a book that has somehow managed to hit every nail on the head. I'm in sales and I have little experience using the web to market myself and the companies I work with... Read more
Published 15 days ago by Alexandre Vinetti

5.0 out of 5 stars I highly recommend this book
Chris and Julien have done a great job of laying out the "right" way to use the web to build influence, improve reputation, and most importantly, to earn trust. Read more
Published 18 days ago by Russell Dunkin

5.0 out of 5 stars My thoughts on Trust Agents by Christ Brogan & Julien Smith
I'm a social media newbie, just starting up a small business and trying to figure out the whole social media space. Read more
Published 24 days ago by Maureen Karle

5.0 out of 5 stars Great tool for understanding the essentials of social networking
First off, this was the first book I read "cover to cover" on my Kindle 1. As for my Kindle experience, I think more time should have been spent by the publisher to ensure... Read more
Published 26 days ago by Richard L. Wood

5.0 out of 5 stars Honest
These two have a way of reminding us how to network, inside and outside of the social web, (without insulting our intelligence). An infinitely quotable book.
Published 29 days ago by Drifter

4.0 out of 5 stars Good basic information for building trust
The value of this book will depend on where you are in your journey to learning how to build trust on the web. If you are a novice, then this book will be very helpful. Read more
Published 1 month ago by John Chancellor

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