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Business Systems Engineering: Managing Breakthrough Changes for Productivity and Profit (Hardcover)

~ (Author) "What is "reengineering" and how can we "reengineer" a business process if we have never engineered it in the first place?..." (more)
Key Phrases: business systems engineering, daily management system, policy deployment system, Tools of Business Systems Engineering, Foundation of Business Systems Engineering, Applications of Business Systems Engineering (more...)

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Editorial Reviews

Product Description

A guide to combining two powerful management techniques to transform any business organization into a masterpiece of business efficiency. Lester Dean Thurow, Dean of MIT’s Sloan School of Management, recently stated that benchmarking combined with process engineering will be the most important management technique of the 1990s. Now, in this groundbreaking book, Gregory Watson describes how top corporations worldwide have already successfully implemented that powerful cutting-edge technique—which he calls "business systems engineering"—to promote continuous improvement. More importantly, he clearly demonstrates how you can do the same in your organization.

Introduces business systems engineering, a dynamic new approach to rethinking and redesigning business processes to achieve dramatic improvements in quality, cost, service, speed, and more
Offers clear guidelines for using business systems engineering techniques to make your organization more dynamic, productive, and able to adapt to change in today’s global marketplace
Incorporates key aspects of TQM, business process improvement, policy deployment, industrial engineering, teamwork, problem solving, and information technology into one holistic system
Includes business systems engineering success stories, including those at Compaq, United Services Automobile Association and Motorola, as well as a survey of the effect of systems change across the global automobile industry

From the Publisher

Describes how top corporations worldwide have already successfully implemented the combination of benchmarking and business process reengineering to promote continuous improvement. Detailed guidelines are given for transforming organizations into streamlined models of business efficiency that are more productive, dynamic and capable of adapting to the ever-changing global business environment. Includes numerous success stories such as Compaq, Hewlett-Packard, Frito-Lay, Toyota and Marriott.

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Product Details

Hardcover: 304 pages
Publisher: Wiley; 1 edition (December 1994)
Language: English
ISBN-10: 0471018848
ISBN-13: 978-0471018841
Product Dimensions: 9.2 x 6.3 x 1 inches
Shipping Weight: 1.3 pounds (View shipping rates and policies)

Average Customer Review: 5.0 out of 5 stars See all reviews (2 customer reviews)

Amazon.com Sales Rank: #1,827,340 in Books (See Bestsellers in Books)

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Inside This Book (learn more)

First Sentence:
What is "reengineering" and how can we "reengineer" a business process if we have never engineered it in the first place? Read the first page

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
business systems engineering, daily management system, policy deployment system, strategic change initiatives, systems engineering model, strategic benchmarking, elimination sequence, managing direction, work process level, hoshin kanri, dealer channel, measurement map, introduces new perspectives, systems engineering approach, first pass yield, business process reengineering

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Tools of Business Systems Engineering, Foundation of Business Systems Engineering, Applications of Business Systems Engineering, United States, Elements of Business Systems Engineering, Henry Ford, Lao Tzu, Te-Tao Ching, General Motors, Taiichi Ohno, Engineering Product Design, Benchmarking Introduces New Perspectives, Engineering the Office, Innovation Seeks Productivity, The Root of Change, Engineering Customer Service, Making It Happen, Total Quality Management, Toyota Production System, Engineer Your Business System, Engineering Manufacturing Systems, Peter Drucker, Edwards Deming, World War, Xerox Corporation

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Citations (learn more)

This book cites 100 books:

Process Consultation: Its Role in Organization Development, Volume 1 (Prentice Hall Organizational Development Series) (2nd Edition) by Edgar H. Schein in Back Matter (1), Back Matter (2), and Back Matter (3)
Business Process Reengineering: Breakpoint Strategies for Market Dominance by Henry J. Johansson on page 218, Back Matter (1), and Back Matter (2)
In Search of Excellence: Lessons from America's Best-Run Companies (Collins Business Essentials) by Thomas J. Peters on page 9, Back Matter (1), and Back Matter (2)
The Fifth Discipline: The Art & Practice of the Learning Organization by Peter M. Senge in Back Matter (1), Back Matter (2), and Back Matter (3)
Change Masters by Rosabeth Moss Kanter on page 7, Back Matter (1), and Back Matter (2)

See all 100 books this book cites

5 books cite this book:

Process Improvement in the Electronics Industry (Wiley Series in Systems Engineering and Management) by Yefim Fasser on page 5, and page 19
Tabular Application Development for Information Systems: An Object-Oriented Methodology by Talib Damij in Back Matter
Understanding Supply Chains: Concepts, Critiques, and Futures by Steve New on page 131
More 101 Best Home-Based Businesses for Women by Priscilla Huff on page 100
Understanding Supply Chains: Concepts, Critiques, and Futures by Steve New on page 131

Books on Related Topics (learn more)

Six Sigma For Business Leaders by Gregory H. Watson

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Benchmarking for Best Practices by Christopher E. Bogan

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The QFD Handbook by Jack B. ReVelle

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4 of 4 people found the following review helpful:

5.0 out of 5 stars Mandatory reading for every raising star!, April 30, 1999

By	Joseph Curtis Ph.D(JCBioteck@worldnet.att.net) (Maryland) - See all my reviews

"Business Systems Engineering" is an excellent resource for anyone interested in creating a world class organization. The tools of business systems engineering allows you to transform a company into a learning organization capable of strategic change and excellence. The emphasis on "adult learning theory" and its role in reengineering the work process is particularly refreshing. Because strategic change and leadership begins with learning, the emphasis on the work performed by cross-functional teams of employees is essential to creating a learning organization that can successfully respond to challenges in the marketplace. Case studies emphasize organizational learning and looking outside the box, and demonstrate the use of benchmarking to identify the best business practices and applying them to creating a competetive advantage. Watson's holistic view of business systems as open systems that are capable of improvement, easily promotes the integration of TQM principles and the use of information technology. The result of this synthesis is the business system engineering model. The model allows you to transform your organization without sacrificing your focus on quality or the customer, and is adaptable to any business. It also helps you to realize the value of employee training to support change initiatives for profit. If a change in your organization's culture is the prescription, then Business Systems Engineering is the treatment.

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5.0 out of 5 stars Book review, August 14, 2006

By	Ronald Willis "OSR" (Honolulu) - See all my reviews

The content of the book was a great resource for me in developing advanced strategies as a Business Systems Analysis. It provides clear cut details that can be applied effectively and economically.

Time and cost are important factors in each project in order to get beyond the feasibility report, and the outlined process helps in creating this most important document.

If you use the SDLC and TQM methodology in your business practice, then this manual is a priceless asset.

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