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Managing Six Sigma: A Practical Guide to Understanding, Assessing, and Implementing the Strategy That Yields Bottom-Line Success
 
 
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Managing Six Sigma: A Practical Guide to Understanding, Assessing, and Implementing the Strategy That Yields Bottom-Line Success (Hardcover)

~ Forrest W. Breyfogle III (Author), James M. Cupello (Author), Becki Meadows (Author) "As the competition gets tougher, there is more pressure on organizations to improve quality and customer satisfaction while decreasing costs and increasing work output..." (more)
Key Phrases: special cause conditions, sigma quality level, key process output variable, General Electric, House of Quality, Jack Welch (more...)
4.2 out of 5 stars  See all reviews (9 customer reviews)
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Frequently Bought Together

Managing Six Sigma: A Practical Guide to Understanding, Assessing, and Implementing the Strategy That Yields Bottom-Line Success + Implementing Six Sigma: Smarter Solutions Using Statistical Methods + The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed
Price For All Three: $133.30

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Editorial Reviews

Review

Advance Praise for Managing Six Sigma "This book is a unique blend of practical knowledge and cultural change, revolution and evolution strategies. I recommend that serious managers buy the book, spend some serious time reading, and then go out and use its lessons to make a name for themselves."-William Baker, Benchmarking/Knowledge Transfer Office, Raytheon Corporation

"I believe Managing Six Sigma will be the new reference standard for the quality movement in coming years."-Robert T.
Hunter, Executive Vice President, Rehnborg Center for Nutrition and Wellness

"[The authors'] step-by-step process for integrating the tools of Six Sigma takes the mystery out of this methodology and, by itself, makes this book worth having."-Dennis Adsit, PhD, Vice President, Quality, Intuit

"Breyfogle's Six Sigma deployment methodology is explained in detail for four different business processes: manufacturing, service, transactional, and development. . . . His 21-step plan for each business process is explained in a way that allows any type of company to perform a successful implementation."-Mark Feller, Director of Quality, Baker Electronics

"Breyfogle teaches not only the wider application but also the deeper implications and in-depth implementation of Six Sigma deployment in organizations large and small."-Ram Josyula, President, gelrad.com


Product Description

Advance Praise for Managing Six Sigma "This book is a unique blend of practical knowledge and cultural change, revolution and evolution strategies. I recommend that serious managers buy the book, spend some serious time reading, and then go out and use its lessons to make a name for themselves."-William Baker, Benchmarking/Knowledge Transfer Office, Raytheon Corporation "I believe Managing Six Sigma will be the new reference standard for the quality movement in coming years."-Robert T. Hunter, Executive Vice President, Rehnborg Center for Nutrition and Wellness

"[The authors'] step-by-step process for integrating the tools of Six Sigma takes the mystery out of this methodology and, by itself, makes this book worth having."-Dennis Adsit, PhD, Vice President, Quality, Intuit

"Breyfogle's Six Sigma deployment methodology is explained in detail for four different business processes: manufacturing, service, transactional, and development. . . . His 21-step plan for each business process is explained in a way that allows any type of company to perform a successful implementation."-Mark Feller, Director of Quality, Baker Electronics

"Breyfogle teaches not only the wider application but also the deeper implications and in-depth implementation of Six Sigma deployment in organizations large and small."-Ram Josyula, President, gelrad.com

Managing Six Sigma is the only book that provides both detailed coverage of Six Sigma techniques and effective methods for managing those who implement Six Sigma. With real-world case studies recounting the triumphs and pitfalls encountered during successful implementations at Motorola and General Electric-plus plans, checklists, and metrics to speed up the implementation process-this rich resource helps managers solve problems effectively and ensure a fast, smooth, and successful Six Sigma implementation.
See all Editorial Reviews

Product Details

  • Hardcover: 288 pages
  • Publisher: Wiley-Interscience; 1 edition (October 11, 2000)
  • Language: English
  • ISBN-10: 0471396737
  • ISBN-13: 978-0471396734
  • Product Dimensions: 9.3 x 6.4 x 0.8 inches
  • Shipping Weight: 1.3 pounds (View shipping rates and policies)
  • Average Customer Review: 4.2 out of 5 stars  See all reviews (9 customer reviews)
  • Amazon.com Sales Rank: #978,458 in Books (See Bestsellers in Books)

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More About the Author

Forrest W. Breyfogle
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Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
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Inside This Book (learn more)
First Sentence:
As the competition gets tougher, there is more pressure on organizations to improve quality and customer satisfaction while decreasing costs and increasing work output. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
special cause conditions, sigma quality level, key process output variable, playing games with the numbers, nonconformance issues, time series format, common cause variability, rolled throughput yield, championing project, project metrics, smarter solutions, six sigma, hidden factory, variance components analysis, sigma implementation, measurement systems analysis, project selection process, website traffic
Key Phrases - Capitalized Phrases (CAPs): (learn more)
General Electric, House of Quality, Jack Welch, Edwards Deming, Philip Crosby, Genichi Taguchi, Raw Material Day, Estimates Mean, Lockheed Martin, Motorola University
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Managing Six Sigma: A Practical Guide to Understanding, Assessing, and Implementing the Strategy That Yields Bottom-Line Success
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Managing Six Sigma: A Practical Guide to Understanding, Assessing, and Implementing the Strategy That Yields Bottom-Line Success 4.2 out of 5 stars (9)
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23 of 24 people found the following review helpful:
5.0 out of 5 stars Managing Six Sigma, A practical Guide to Understanding..., November 1, 2000
By A Customer
Since I am on the Six Sigma deployment team for my company, I have done a lot of reading on Six Sigma in the last two months. Mr. Breyfogle, as a companion to his book Implementing Six Sigma has really created a useful consultive book that fills in the blanks for planning and deploying a six sigma program. He even shares "how to's" in the areas such as project selection and team chartering.It is concise and clear. I recommend it to anyone who is thinking about or preparing to deploy Six Sigma in their organization.
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16 of 16 people found the following review helpful:
5.0 out of 5 stars Breakthrough Thinking and Practical Applications, July 16, 2001
By Robert Morris (Dallas, Texas) - See all my reviews
(TOP 50 REVIEWER)    (REAL NAME)      
Breyfogle and his co-authors explain that this book was written in response to numerous requests for a book which would "help management decide if they should implement Six Sigma" and then "guide them through the process." In Breyfogle's previously published Implementing Six Sigma, he introduced Smarter Six Sigma Solutions (or S4). Were I to provide a copy of that book to the CEOs with whom I work, few (if any) would read it. Perhaps a few would pass it along for someone else to read. After that, who knows? (Many of the CEOs I know confuse dumping with delegating.) It is not damning with faint praise to suggest that this is an excellent book but one which has a much narrower focus and provides much less content than does its predecessor.

"The purpose of this book is to build awareness of the wise application of Six Sigma tools and how they can be important to the `big picture.'" The authors achieve that purpose. The material is carefully organized within four Parts: Why Six Sigma (How Six Sigma Compares to Other Quality Initiatives, Six Sigma Background and Fundamentals, and Six Sigma Needs Assessment); Six Sigma Metrics (Numbers and Information, Crafting insightful Metrics, and Performance Measurement); Six Sigma Business Strategy (deployment Alternatives, Creating a Successful Six Sigma Infrastructure, Training and Implementation, and finally, Project Selection, Sizing, and Other Techniques; and Applying Six Sigma (manufacturing Applications, Service/Transactional Applications, Development Applications, and finally, Need for Creativity, Invention, and Innovation). The Glossary and References sections follow and are first-rate.

Because I am a non-technician, I found the concepts and applications discussed in this book easier to grasp than those explained in its predecessor, Implementing Six Sigma. My guess (only a guess) is that the same would be true of senior-level executives who are also non-technicians. The authors quite carefully help their reader to understand how Six Sigma differs from other quality initiatives while correctly noting that Six Sigma should not replace other initiatives. Rather, it is and should be perceived as "a tactical methodology to determine the best approach to a given situation/process." In Chapter 1, they go on to observe that the success of Six Sigma "is linked to qa set of cross-functional metrics that lead to significant improvements in customer satisfaction and bottom-line benefits. Organizations do not necessarily need to use all of the measurements listed (often within typical Six Sigma programs). It is most important to choose the best set of services for a situation metrics that yield insight into a situation or process." I provide these brief excerpts to indicate the precision and clarity of the authors' writing style as well as to attract attention to several key points they emphasize.

One of the book's greatest value-added benefits is provided from a series of Tables. They range from "The Ten Myths of Six Sigma" (Table 1.1) and "Deming's Fourteen Points" (Table 1.2) through "The 21-Set Integration of the Tools" (Table 1.5) and "Six Sigma Needs Checklist" (Table 3.2) to "Personality Traits of Creative Individuals" identified by Sternberg and Lubart (Table 14.3). The authors end their book as follows: "As global competition increases and the rate of technological change accelerates, there will be tremendous social turmoil; as the uneducated and unprepared secede from the expanding economy. Those with the capability and desire to keep pace with radical change will find virtually limitless opportunity, growth, and prosperity." Frankly, I was surprised when reading these concluding remarks because, at so many points throughout the book's narrative, the authors seem almost wholly preoccupied with explaining strategies which leverage various technologies to maximize ROI. Then I reviewed what I had read and what I had learned, realizing that even a system as cohesive, comprehensive, and cost-effective as S4 is certain to fail without sufficient "human capital." That is, those to whom the authors refer. People who are advocates, indeed evangelists.

Heaven knows, the authors of this book are highly analytical but they are also passionate about the difference they can help to make in organizations which need "a practical guide to understanding, assessing, and implementing the strategy that yields bottom-line success." I commend them on what they achieve in this book...also, and of greater importance, on what their book can help others to achieve.

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11 of 11 people found the following review helpful:
2.0 out of 5 stars Not satisfied, August 6, 2001
This book is primarily a marketing book for the author's first book. In every chapter, critical items are refered back to the author's first work. If you've read that book, you'll find this one interesting in regard to deployment. If you haven't read the first book, you'll feel you have been cheated in this book. I know I do.
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5.0 out of 5 stars An overview and outline to the ultimate 6 sigma reference
Yes, it is true as several others may notice, that Managing Six Sigma is a book that refers often to Breyfogle's much larger tome, Implementing 6 Sigma. Read more
Published on May 18, 2004 by Spencer Littlejohn

5.0 out of 5 stars Bringing together Quality and Strategic Management
I thought this book did an excellent job of putting the Quality Initiatives many companies are attempting to implement in perspective with the total Business Strategies of a... Read more
Published on February 11, 2003 by mar_m_m

1.0 out of 5 stars Be VERY careful in buying this book.
If you plan to "do" with 6 sigma, this book is probably not for you. Until now, I bought any John Wiley & Son, Publishers book on the premise that they always... Read more
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5.0 out of 5 stars Hot mama
I don't know much about the book, but the author is a super hottie tele skiing babe!
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5.0 out of 5 stars THE Six Sigma Text for Executives and Business Leaders
I expected greatness from this book based on the other text, "Implementing Six Sigma" (by the same author). Read more
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5.0 out of 5 stars One of the Best Six Sigma Deployment References!
Having read a number of the latest and greatest Six Sigma books, I keep going back to this one whenever I have questions around the deployment of Six Sigma within our... Read more
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