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Working with Microsoft Dynamics(TM) CRM 3.0 (Paperback)

~ (Author), Jim Steger (Author)
Key Phrases: external applications, customize entities, marketing lists, Extending Microsoft, Reporting Services, Internet Explorer (more...)

4.4 out of 5 stars See all reviews (16 customer reviews)

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Editorial Reviews

Product Description

Get a practical, hands-on introduction to the fundamentals of adapting Microsoft CRM 3.0 to meet your specific business needs. With topics that include developing new functionality, designing implementations, and integrating Microsoft CRM with other business applications#151;including Microsoft Office Outlook- and Microsoft SharePoint- Products and Technologies#151;this is the only book written for both developers and those who implement business solutions. Authored by experienced practitioners, this book provides case studies, integration and performance guidelines, and toolsets#151;the information you need to help you create successful CRM solutions. This book also explains how to maintain Microsoft CRM, making it of interest to IT professionals who support Microsoft CRM users. And power users will learn how to customize individual Microsoft CRM experiences. This introduction includes a 120-day evaluation copy of Microsoft CRM 3.0, as well as sample data and code samples on the Web.

From the Publisher

With insights from a leading deployment consulting team, this is the only book written for both developers and those who implement business solutions. It offers an introduction to Microsoft CRM fundamentals and provides guidelines for adapting Microsoft CRM to meet exacting business needs.

Key Book Benefits:

-Delivers practical, hands-on information from authors who have deployed, customized, and maintained Microsoft CRM in the field -Provides case studies, integration and performance guidelines, and toolsets -Features a CD with a 120-day evaluation copy of Microsoft CRM 3.0 -Includes sample data and code samples on the Web

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Product Details

Paperback: 464 pages
Publisher: Microsoft Press (April 12, 2006)
Language: English
ISBN-10: 0735622590
ISBN-13: 978-0735622593
Product Dimensions: 8.7 x 7.3 x 1.6 inches
Shipping Weight: 2.6 pounds (View shipping rates and policies)

Average Customer Review: 4.4 out of 5 stars See all reviews (16 customer reviews)

Amazon.com Sales Rank: #491,741 in Books (See Bestsellers in Books)

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Inside This Book (learn more)

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
external applications, customize entities, marketing lists, freight terms, web part page, view filter, data audit, more addresses, small business edition, sales literature, web parts, private views, bike store, external connector, custom assemblies, active accounts, report designer, help type, service calendar, report viewer, web part list, ticker symbol, virtual server gallery, menu title, sub menu

Key Phrases - Capitalized Phrases (CAPs): (learn more)
Extending Microsoft, Reporting Services, Internet Explorer, Advanced Find, Local Intranet Figure, Microsoft Dynamics, Visual Studio, Phone Call, More Actions, Workflow Manager, Common Tasks, Setting Up Your System, Account Number, Cancel Figure, Mike Snyder, Due Date, System Administrator, Active Directory, Coho Vineyard, Find View, Send E-mail, Direct E-mail, Microsoft Office, Account Overview, New Record

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Customer Reviews

16 Reviews

5 star:		(10)
4 star:		(4)
3 star:		(1)
2 star:		(1)
1 star:		(0)

Average Customer Review

4.4 out of 5 stars (16 customer reviews)

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Most Helpful Customer Reviews

33 of 34 people found the following review helpful:

5.0 out of 5 stars Aimed at the System Administrator Level, Not the User, April 3, 2006

By	John Matlock "Gunny" (Winnemucca, NV) - See all my reviews (REAL NAME)

Microsoft's customer relationship management (CRM) package is now out in its third revision. The new edition is much more stable, easier to navigate around, and has numerous new features that previous users have suggested.

This book covers an introduction to Dynamics CRM 3.0 from the viewpoint of what you might call the systems administrator. That is, this book is for the person who gets the task of setting up, configuring, maintaining and especially customizing the package to suite the needs of your company. It presumes that you have at least some knowledge of Microsoft Exchange Server, Active Directory service, and SQL Server. Because of the web orientation for remote use of the system, some understanding of XML files is needed. This is not the end user book.

The book is broken down into three parts: ==Part I is on Configuration and Settings. Dynamics CRM is an extremely flexible system. Using this flexibility without putting in so many options the end user gets confused is part of the challenge of the administrator.

Part II is on customization and includes both the input, reporting and workflow areas.

Part III is on extended the capabilities at either the server end or the client side of the system as well as working with outside applications.

A CD is included with the book that includes a time limited version of the software.

This book is destined to become the Bible on Dynamics CRM.

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14 of 14 people found the following review helpful:

5.0 out of 5 stars An excellent book that fills the documentation gap, April 5, 2006

By	S. D. Swan (Chicago, IL) - See all my reviews (REAL NAME)

I've been looking for a thorough book addressing the technical details of Microsoft CRM for quite some time. There has been an enormous vacuum for those of us left out in the cold, wanting to implement Microsoft CRM for our business but unable to leverage the product simply out of a sheer lack of insightful documentation.

This book fills that vacuum nicely.

For those wanting to learn how to leverage Microsoft CRM in your business, this is your book.

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9 of 10 people found the following review helpful:

5.0 out of 5 stars Great technical reference on customizing MS CRM V3, May 11, 2006

By	Robin M. Dexter (Melbourne, Australia) - See all my reviews (REAL NAME)

This is a great reference book for those charged with configuring ,customizing and extending Microsoft CRM Version 3.0 to meet the needs of your or your client's business.

It contains a lot of real-world examples, and code snippets that can be used as an aid to understanding.

I found it was also a great resource in preparing for the Microsoft Dynamics CRM 3.0 Customization exam (CRM-30-422).

Highly recommended.

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Most Recent Customer Reviews

4.0 out of 5 stars A good start
This is a good book when getting started with rolling out CRM. It has a lot of info on making system customizations that help in getting CRM to display exactly what you need. Read more

Published 12 months ago by Toluallii F. Nielsen

5.0 out of 5 stars The right guidance for CRM
Finally...a useful MS CRM book. Mike and Jim actually addressed the CRM issues that are important rather than just describing what CRM screens look like. Read more

Published on August 27, 2007 by D. Liljegren

4.0 out of 5 stars Very Helpful
Very helpful book - Gives the reader a precise idea of what can be done/customized with that powerful software. I recommend it!

Published on May 14, 2007 by Olivier Terradot

2.0 out of 5 stars Not Helpful
A worthless book for the most part. It's written to administrators, not the average user, so there is no help on actually using the software. Read more

Published on May 9, 2007 by knoxbury

5.0 out of 5 stars Worth the Investment!
I thought this was a great MS CRM book.

The book is well written, easy to follow and packed with useful info on how to get the most out of MS CRM. Read more

Published on April 18, 2007 by A. Van Schaik

5.0 out of 5 stars Excellent Informative Reference Book for Microsoft CRM 3.0
Working with Microsoft Dynamics CRM 3.0 edition is easier to understand and find what you are looking for. Read more

Published on March 27, 2007 by George Kirkland

5.0 out of 5 stars Excellent resource for System Administrators and Consultants
This book is a terrific resource for System Administrators, implementers, and consultants. It is NOT a "How to use Microsoft CRM" book. Read more

Published on March 27, 2007 by Michael M. Cross

4.0 out of 5 stars Solves problems the consultants could not...
An excellent text for explaining the inner workings of CRM with very practical descriptions of how to do customizations that our consultants failed to achieve. Read more

Published on February 17, 2007 by Alistair Gillanders

5.0 out of 5 stars Recommended!!
A pretty good step by step guide! Easy to follow even for not experienced persons.

Published on January 11, 2007 by S. LAMBROU

5.0 out of 5 stars Great Resource
This is a great resource. I would recommend it to anyone who is thinking about using or who has MSCRM.

Published on November 4, 2006 by Eric Wainz

› See all 16 customer reviews...

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