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by Donald M. Berwick
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Quantum Leadership: A Resource for Healthcare Innovation, Second Edition by Timothy Porter-O'Grady |
by Gerald J. Langley
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Management Lessons from Mayo Clinic: Inside One of the Worlds Most Admired Service Organizations by Kent Seltman |
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"[Berwick's] target is a health care system that has evolved primarily to serve the needs and interests of those who work in the system— doctors, nurses, administrators, payors, insurers— rather than the needs and interests of patients."
— from the Introduction by Frank Davidoff
--Frank Davidoff
"[Berwick's] target is a health care system that has evolved primarily to serve the needs and interests of those who work in the system— doctors, nurses, administrators, payors, insurers— rather than the needs and interests of patients."
— from the Introduction by Frank Davidoff
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