The major premise of this book is that as libraries try to remain major sources for information in the future, they need to focus on their staff. The author argues that every staff member has a stake in the library's future and suggests ways to use the talents of and energize all employees.
Suggested strategies are practical-- how to motivate, communicate, and build leaders. In particular, the book suggests ways to overcome resistance to change and to encourage risk taking. The guidelines on developing emotional intelligence, tables of best practices, and checklists to gauge mastery of motivational skills will be helpful to department heads as well as library administrators. The book should help libraries achieve the enhanced staff morale and customer service that lead to community support. RBB
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