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Editorial Reviews
Review
One of the best books I have ever read on the services industry. -- William Steenburgh, Senior Vice President, Xerox North American Solutions Group
Product Description
61% average gross margin…30% annual growth rate…these are the statistics of the services-side of elite companies. These top-performing s-businesses have broken the code when it comes to dramatically delivering new streams of revenue and increased profitability. How? By creating and selling what customers are demanding—more and better services. According to James Alexander and Mark Hordes, "This is the s-business revolution -- the new business paradigm shift. Establishing and nourishing an s-business culture is the life-blood of tomorrow’s successful organization." In order to illustrate how to take full advantage of the s-business revolution, Alexander and Hordes created S-Business: Reinventing the Services Organization.
One of the best books I have ever read on the services industry. -- William Steenburgh, Senior Vice President, Xerox North American Solutions Group
Product Description
61% average gross margin…30% annual growth rate…these are the statistics of the services-side of elite companies. These top-performing s-businesses have broken the code when it comes to dramatically delivering new streams of revenue and increased profitability. How? By creating and selling what customers are demanding—more and better services. According to James Alexander and Mark Hordes, "This is the s-business revolution -- the new business paradigm shift. Establishing and nourishing an s-business culture is the life-blood of tomorrow’s successful organization." In order to illustrate how to take full advantage of the s-business revolution, Alexander and Hordes created S-Business: Reinventing the Services Organization.
S-Business (SelectBooks) provides business leaders of traditional product-centered companies and existing services organizations with a succinct yet comprehensive blueprint to understand s-business; determine if it is the correct business approach for their organization; establish research-based performance benchmarks upon which to create goals and measure performance; harness "best practices" on s-business principles, strategies and methods to guide implementation; and make sound s-business decisions to meet the evolving needs of customers and clients.
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Inside This Book
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First Sentence:
Part One gives the reader just enough information about s-business to be dangerouswhat it is, what it might do for you, whether it is right for you, and the few, critical differentiators between star performance and the rest of the pack. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
low uniqueness, services value proposition, success lever, customer familiarity, breakthrough services, services marketing plan, engagement management, market message, business development process, critical business issues, product support services, average gross margin, readiness review, vices offerings, buying strategy, selling team Key Phrases - Capitalized Phrases (CAPs): (learn more)
Game Changers, Big Bang, High Figure, Vendors Specialists, Happen People, Service Level Agreement, Service Quality Assessment, Kennedy Information Research Group New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Back Flap | Back Cover | Surprise Me!
Part One gives the reader just enough information about s-business to be dangerouswhat it is, what it might do for you, whether it is right for you, and the few, critical differentiators between star performance and the rest of the pack. Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
low uniqueness, services value proposition, success lever, customer familiarity, breakthrough services, services marketing plan, engagement management, market message, business development process, critical business issues, product support services, average gross margin, readiness review, vices offerings, buying strategy, selling team Key Phrases - Capitalized Phrases (CAPs): (learn more)
Game Changers, Big Bang, High Figure, Vendors Specialists, Happen People, Service Level Agreement, Service Quality Assessment, Kennedy Information Research Group New!
Concordance | Text Stats Browse Sample Pages:
Front Cover | Front Flap | Table of Contents | First Pages | Back Flap | Back Cover | Surprise Me!
Citations (learn more)
This book cites 22
books:
See all 22 books this book cites
1
book
cites this book:
- Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) by Valarie A. Zeithaml and A. Parasuraman on page 161, and page 162
- Managing in a Time of Great Change by Peter F. Drucker in Back Matter
- Market Driven Management: Prescriptions for Survival in a Turbulent World by B. Charles Ames in Back Matter
- TRUE PROFESSIONALISM : The Courage to Care About Your People, Your Clients, and Your Career by David H. Maister in Back Matter
- Sales and Marketing (Business Action Pocketbooks) by David Irwin in Back Matter
See all 22 books this book cites
What Do Customers Ultimately Buy After Viewing This Item?
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52% buy the item featured on this page: S-Business: Reinventing the Services Organization $19.96 |
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17% buy Mastering Professional Services $28.00 |
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13% buy Managing The Professional Service Firm $17.16 |
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10% buy The Trusted Advisor $10.85 |
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