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No-Collar: the Humane Workplace and Its Hidden Costs (Paperback)

~ (Author)
Key Phrases: digital artisans, new media sector, golden children, New Economy, New York, Wall Street (more...)

4.1 out of 5 stars See all reviews (7 customer reviews)

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Editorial Reviews

From Publishers Weekly

The new economy's "no collar movement," in which companies embraced openness, cooperation and self-management among employees, captured the interest of Ross, director of New York University's American studies program. Fed up with reports of increasingly dehumanized workplaces in the wake of Jack Welch-style takeovers and downsizing, he investigated whether the new economy's trend to honor and utilize, rather than suppress, employees' human qualities had the potential to transfer to other industries. Studying two Manhattan-based new media companies, Ross found a refreshing excitement among workers at Razorfish, a design shop-cum-media consulting firm, and 360hiphop.com, a multi-ethnic media site. As Ross conducted in-depth interviews and closely observed operations at these companies, he discovered the young enthusiasts loved their work so much they found themselves working 70-hour workweeks and had almost no outside lives. Ross was also around to witness the wreckage caused when the Internet bubble burst and the companies had to switch their emphasis from the artisan/worker ideal to one focusing on the bottom line (with newly arriving hordes of MBAs calling the shots). The neo-sweatshop conditions may have been justified as being freely chosen before the bubble burst, but Ross's insights into the upheavals and heartbreak that followed the inevitable layoffs have much to say about the real-world limits to building more humane workplaces today. His chilling assessment of the price new economy workers paid for na‹ve faith in their bosses' promises can also be viewed more broadly as a direct message to all citizens of Free Agent Nation.
Copyright 2002 Reed Business Information, Inc. --This text refers to the Hardcover edition.

Review

"[Ross] provides many insights into the IT Workplace. . This book has much to offer. Ross has written a well-researched, cautionary analysis of the IT work environment that is not deterministic or unjustifiably celebratory. Anyone reading this book will find that the IT industry is not particularly unique; nor are the workplaces operating in it." Labour/Le Travail "No-Collar is a wonderful read, with well-written prose and an engaging style. It can be read as an interesting story about a period of time, a description of a particular group of people, or an insightful critique of our market civilization." Administrative Science Quarterly "Provides a balanced, richly textured, and, in the end, chilling account of work in the high-tech digitized world of the New Economy." --William Wolman, The Los Angeles Times Book Review

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Product Details

Paperback: 298 pages
Publisher: Temple University Press (August 6, 2004)
Language: English
ISBN-10: 1592131506
ISBN-13: 978-1592131501
Product Dimensions: 9 x 6 x 0.8 inches
Shipping Weight: 15.2 ounces (View shipping rates and policies)

Average Customer Review: 4.1 out of 5 stars See all reviews (7 customer reviews)

Amazon.com Sales Rank: #997,463 in Books (See Bestsellers in Books)

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Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!

Inside This Book (learn more)

Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
digital artisans, new media sector, golden children, humane workplace, work mentality, new media companies

Key Phrases - Capitalized Phrases (CAPs): (learn more)
New Economy, New York, Wall Street, Silicon Alley, The Industrialization of Bohemia, Silicon Valley, Hip-Hop Haven, Fixing How You Feel, The No-Collar People, The Golden Children of Razorfish, San Francisco, After the Kool-Aid, Mercer Street, Bay Area, African American, Cold War, United States, Old Economy, Sixty Minutes, Golden Age, Corinna Snyder, Greenwich Village, East Coast, Shel Kimen, San Jose

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Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!

Citations (learn more)

13 books cite this book:

Windows on the Workplace: Technology, Jobs, and the Organization of Office Work by Joan Greenbaum in Back Matter (1), and Back Matter (2)
Silicon Alley: The Rise and Fall of a New Media District (Cultural Spaces) by Mich Indergaard in Back Matter (1), and Back Matter (2)
Doing Nothing: A History of Loafers, Loungers, Slackers, and Bums in America by Tom Lutz on page 297, and Back Matter
Working in China: Ethnographies of Labor and Workplace Transformation (Asia's Transformations) by Ching Kwan Lee in Front Matter
Critics at Work: Interviews 1993-2003 (Cultural Front) by Jeffrey Williams on page 276

See all 13 books citing this book

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	80% buy the item featured on this page: No-Collar: the Humane Workplace and Its Hidden Costs 4.1 out of 5 stars (7) $21.95
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Customer Reviews

7 Reviews

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4 star:		(2)
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Average Customer Review

4.1 out of 5 stars (7 customer reviews)

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Most Helpful Customer Reviews

6 of 6 people found the following review helpful:

4.0 out of 5 stars Did the reader from Los Angeles read the book?, February 2, 2003

By	Meline Toumani (Brooklyn, NY) - See all my reviews (REAL NAME)

This review is from: No-Collar: The Humane Workplace and Its Hidden Costs (Hardcover)

It doesn't appear that the reader from Los Angeles read this particular book; it seems he/she simply took this space as an opportunity to rant about Andrew Ross and other vaguely related issues. Ross's book is a nuanced look at the peculiar culture of the new media workplace, just as the golden years began to fade. Considering that Ross was not actually an employee of Razorfish, the main company in his case study, his perspective is surprisingly sensitive. After spending the dot-com golden years in San Francisco and Silicon Valley, I was prepared to scoff at an outsider's interpretation of what the new media workplace was like, and how it felt to be an employee of that workplace. I was further prepared to roll my eyes at his choice of exploring New York's new media world rather than making the trip to the heart of it all, the San Francisco Bay Area. But in the end I was impressed: he explains his reasons for choosing New York, and they make sense. And he hits the nail on the head in terms of what was most odd and most interesting--as well as most consequential--about the feel-good, creative, ambitious new media work environment. The book grows significantly more "readable" after the first few chapters give way to more anecdotal scene-setting and conversations with Razorfish employees.

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3 of 3 people found the following review helpful:

4.0 out of 5 stars a band collar?, January 30, 2003

By	Matthew J. Marrinan (Manhasset, New York United States) - See all my reviews (REAL NAME)

This review is from: No-Collar: The Humane Workplace and Its Hidden Costs (Hardcover)

An entertaining and informative read about a time that will be remembered right along side tulip mania. No Collar differs from many business books because it gives valuable insights through the use of the powerful medium of story telling. The writer spent a good deal of time inside the company he focuses on and gives a compelling first hand account.

The lessons and ideas to be learned from this book are not spelled out like in many management books. The reader must read between the lines and come to his/her own conclusions.

One essential lesson to be learned from this account of a company during the inernet explosion and subsequent implosion is the necessity of corporate values and a vision.(built to last) While there is nothing wrong with striving to construct a workplace utopia, clear goals and direction are essential for any company. These ideas are not mutually exclusive from optimum working conditions and do not have to come at the expense of creativity.

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1 of 1 people found the following review helpful:

5.0 out of 5 stars More Than Insightful, January 30, 2003

By A Customer

This review is from: No-Collar: The Humane Workplace and Its Hidden Costs (Hardcover)

Ross is always worth reading, and this book might just be his best so far. If it's not, it's certainly the best hands-on analysis of what the New Economy was like for the grunts in the office, and for those us who do knowledge work. No one else took the time he did (over a year) to go inside companies and talk to employees on the daily grind, week in week out. I'm mostly convinced by his conclusions about the perils of the humane workplace, though there's lot more to this book than that. The best thing is that he puts it all in the larger context of historical patterns of work in corporate America. No one, that I know of, has done that. And it's a great read, too.

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Most Recent Customer Reviews

1.0 out of 5 stars My G-g-g-eneration
"Cheeky writing style" or whiny Oedipal subject? Ross is always looking for the great white parent to blame for our cultural and sociological problems, it's lazy criticism and... Read more

Published on January 23, 2003

5.0 out of 5 stars Great Read
Great read. The author elucidates not only an industry but an age. The 1990s were exceptional and this book discusses several aspects of what contributed to that decade. Read more

Published on December 28, 2002

5.0 out of 5 stars worthwhile
If you've worked in the new technology world in the 90s you should read this book. It will help you understand what happened and why you now realize your job wasn't all that.

Published on December 28, 2002 by Jesse

5.0 out of 5 stars Understanding the 90s workplace
No-Collar is excellent. As someone who worked in a dot.com during the 90s boom, I can really appreciate the in-depth analysis that Ross offers. Read more

Published on December 28, 2002 by joe white

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