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40 of 43 people found the following review helpful:
1.0 out of 5 stars
2003 edition: not ready for prime time, October 2, 2002
By A Customer
Ealier this year I downloaded the 30-day trial package for the 2002 edition of Norton anti-virus and later Norton Internet Security. Had no problems whatsoever.So today I finally purchased the 2003 edition (of the full Internet Security bundle), and I feel like Norton just stole a wad of cash out of my pocket. This after 3 installation attempts and 3 removals of the product. On the first attempt, the installer offered the option of including "Accounts and Parental Controls", or not. I opted not to include. Big mistake. It later turns out that nothing works if you don't have a supervisor account created, but the installer never mentions this. Then when you try to remove the product, it won't let you because you have to be logged in as supervisor to make any changes!!! This after the installer completes (so to speak) the installation without creating *any* accounts. I finally got arount this by going into the Windows 2000 Services dialog and shutting down the Norton Internet Security Accounts Manager service. After installing again, this time opting not to have the installer scan my hard drives looking for Internet-enabled apps (so the program would just ask me in real time as needed), I had to remove the program because it was blocking all Internet access. So I installed it a third time, and again, as in the other two attempts, the entire Internet Security feature showed shows up as disabled in the configuration utility, and clicking the command to enable it had no effect. In addition, I could not access any secure Web sites (https://...) so finally I had to remove the package, again. And Norton expects you to pay if you want tech support from a live human. So, no thanks. My advice ? If you can get a copy of the 2002 edition, great. Otherwise, consider another product, such as McAfee or even a hardware firewall (Netgear, Linksys, etc). Good luck.
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