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217 of 225 people found the following review helpful:
4.0 out of 5 stars
Perfect Operation Instructions, January 28, 2006
Motorola may have evolved the perfect set of operation instructions coupled to simple feedback sounds and lights with the H500. Plus the 3 buttons are easy to operate because they are large enough and in convenient locations though they could benefit from being less smooth/easier to feel with some tactile bumps. I also had the latest Logitech "Mobile Traveller" headset to compare to which had confusingly complicated feedback sounds and light patterns and difficult buttons and fewer functions (no hold). I paired the headsets to a Motorola Razr V3 for testing.
-----The wind-cancelling technology and greater volume capability were the only advantages missing from the H500. Under noisy conditions such as in a car or crowd of people, the H500 could benefit from greater volume capability so that you can hear better.
-----I tested the headsets by calling a credit card voice response system for uniform responses. With the slightest bit of wind noise from a fan, the H500 mike cannot pick up your voice at all while the Logitech had no problem. It may be that the H500 mike is so extremely sensitive it gets overloaded by noise and wind and this limits pickup in those conditions.
-----I tested voice quality by recording on the phone's voice recorder and by calling my answering machine, then listening to the results. The H500 seems to provide the whole audio range where the Logitech seems focussed more toward the high end. This means that if you have a deep male voice it sounds more natural from the H500, but you will be more understandable and less muffled sounding from the Logitech which gives your voice a thinner and higher sounding quality.
-----The H500 is not as secure on my ear (which is of the sticking out variety), but it won't come off even if you shake your head upside down. Plus, this makes it very comfortable (you forget you're wearing it) and easy to hook it on and off with one hand. I could not put on the Logitech without 2 hands (and a mirror) and a lot of rotation adjustments and then after wearing it for a while, it would slowly start to pinch and hurt.
-----The construction of the H500 is all quality plastic and soft rubber against the ear instead of cheap foam covering which cruds up and shreds.
-----The electronic range is fantastic and I believe this strong signal connection is important if any interference factors are nearby. I am able to hear people quite clearly at distances away from the phone where they stated my voice is completely lost. In listening to recordings, it does seem that the H500 adds some electronic noise (like static or popping) compared to talking on the phone directly.
-----The headset's ringing tune is "Flight of the Valkyries" by Wagner, which I think is cool. The Razr phone itself reverts to a simple call alert sound when a headset is connected.
Now here is that perfect operation set:
STATUS-----ACTION Button-----RESULT
Switched Off-----Hold until steady light-----Pairing mode
Switched Off-----Hold until tones up-----turns On
Switched On-----Hold until tones down-----turns Off
On Standby-----Press (beep)-----Voice Dial
On Standby-----Hold until 2nd tone-----Redial
Incoming Call-----Press (beep)-----Answer call
Incoming Call-----Hold until 2nd tone-----Reject call
On a Call-----Press (beep)-----End call
On a Call-----Hold until 2nd tone-----Hold call
On a Call-----Press both Volume-----Mute/Unmute call
Call Waiting-----Press (beep)-----End 1, Answer 2
Call Waiting-----Hold until 2nd tone-----Hold 1, Answer 2
On 2nd Call-----Hold until 2nd tone-----Switch Calls
On 2nd Call-----Hold both Volume-----Join 3-way call
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106 of 109 people found the following review helpful:
5.0 out of 5 stars
Latest Headset a Winner, October 13, 2005
I have a Motorola e815, and was using a Motorola hs850 headset (see my review). That headset was compact and easy to use, but felt very wobbly, and the sound quality (especially receiving volume) left something to be desired. I got the h500, and I really love it!
First, it's volume is much better than my previous headset. When the environment is noisy, I can hear my call! The transmitter is about the same quality-not as good as a wired unit, but good enough to be heard on the other end. A big plus here is that when the phone rings, there is a tone in the headset when it's one also. The HS850 didn't have one, and if you miss the ringtone, you miss the call. This backup tone has alerted me several times before I was aware of the phone itself.
Second, the earpiece is better designed and more comfortable. It has a small notch that fits over the front curve of your ear, that aligns the mic on your ear. The earpiece, while thin, doesn't feel as flimsy as my previous Motorola, which always felt like it was ready to flop around at the slightest motion. While it's not rock solid, it feels much more secure.
Third, it has a mute feature, handy for those times when you need it.
Finally, the finish is great. The on/off button is surrounded by chrome, and the plastic body looks metallic. The finish exudes quality. Pairing this unit was ultra simple. I don't have talk/wait times yet, but I love this headset. It would be perfect if it had a battery indicator or caller ID feature. It's a keeper.
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35 of 36 people found the following review helpful:
2.0 out of 5 stars
Uncomfortable Fit, High Noise Susceptibility, Frequent Connection Loss, Accidental Turn On, February 3, 2007
With my Motorola Razr cell phone that I purchased last year, I also purchased a Motorola H500 Bluetooth Headset for hands-free use. Initially, I was very pleased with the H500, but soon discovered a number of problems that eventually eroded my initial opinion about it.
First, a poor & uncomfortable fit. The inflexible hook that is supposed to keep the H500 secure to the ear was clearly not designed with people who wear eyeglasses in mind. Consequently, it is a constant battle to maintain a snug fit of the H500 against the ear, which involves trying to keep the eyeglass frame on the outside of the H500 ear hook while still both contained by the ear lobe. Otherwise, the H500 can dangle loosely allowing the forward-part of the H500 to bend away from the ear by half an inch or more. Also, I have discovered that after about 30 minutes to an hour of wearing it, the H500 becomes uncomfortable even if I'm not wearing my eyeglasses at the time.
Second, high noise susceptibility. I quickly discovered that when walking outside and there is a light breeze, the person to whom I am speaking gets to hear a loud hiss, making it difficult for him/her to hear what I'm saying. The problem worsens if you are facing the breeze. Cupping the ear can help a little, or walking in a direction that is perpendicular to the wind direction, which is not necessarily possible.
Third, frequent loss of connection with the Razr. When I use the H500, it is normally not more than 3 feet from the Razr as I keep the Razr in a pants pocket. Three feet is certainly well within the H500's Bluetooth signal range, but even so, it routinely looses its connection with the Razr. When this happens, I can still hear the person who is talking to me, but the person that I'm talking to cannot hear me at all. What's really annoying is that when this happens, there is no warning signal of any kind given by the H500. You only find out when the person you are talking to starts saying, "Hello, are you there?" To let the person on the other end know that I'm still there, I have to quickly grab the Razr, open it and hold it to my ear while I do what I have found to be the only way to restore the connection between it and the H500: shut off the H500, then turn it back on and wait for it to reconnect to the Razr. This is really "fun" when it happens while driving, but happens elsewhere too.
Fourth, bad button design. One of the challenges of using the H500 is having a good place to keep it when not in use. You dare not keep it in a front pants pocket because even if you have turned it off, it can be very easily turned back on, especially if there is anything else in the pocket with it. Why is this a problem? Sure it needlessly consumes battery power, but more seriously, when it gets accidentally turned on, the same thing that accidentally turned it back on can cause it to make the cell phone call back the last person that you called without your knowledge. Oh, you'll probably find out later when the person that was accidentally called back by the H500 asks you why you called and didn't say anything. Only if you are wearing cargo pants, where you can keep the H500 in a large & loose pocket on the side of the leg (with nothing else in the pocket), can you be assured that the H500 will not be accidentally turned on and unintentionally call back someone. This problem is not limited to clothing pockets: it can happen if you put the H500 in a briefcase, backpack or any other place where something can press up against it.
Hence, my overall rating for the Motorola H500 Bluetooth Headset is 2 out of 5 stars. I have replaced the troublesome H500 with a Jabra HT 150, whose far more flexible design makes it much more comfortable to wear, does not interfere with eyeglasses and so far, does not suffer from the same inability to maintain a connection with the phone during a call.
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