Most Helpful Customer Reviews
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8 of 8 people found the following review helpful:
3.0 out of 5 stars
Software great; zero customer service, April 15, 2009
The software deserves five stars but their customer service is zero stars. That's why I gave an overall rating of three stars.
I bought iScrapbook at a retail store and discovered it is version 1. The developer's Web site says I'm eligible for a free upgrade to version 2 so I didn't return the unopened box to the store. I submitted the upgrade request and their site said it would take 3 to 5 business days to get the upgrade code. It has been three weeks and no response. I have submitted multiple questions using their online question form and resubmitted the upgrade request with no response. There is no contact phone number provided. There appears to no customer service at all. I'll be forced to pay for the upgrade to version 2 because I used version 2 for my project in anticipation of receiving the promised free upgrade.
Do not buy a version 1 box in hopes of getting a free version 2 upgrade. You won't get any response from the developer. Their customer-service question form appears to be a hoax.
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2 of 2 people found the following review helpful:
1.0 out of 5 stars
Incredibly frustrating software and support, July 27, 2009
I had high hopes for this software, and version 1.0 was okay, but this version is atrocious. Making the situation even worse is that customer support from Chronos Software is so unbelievably bad, I almost wish I could give this product negative stars.
Font controls are positively medieval. Rather than being geared for decorative titles, they are more fitting for Microsoft Word for Windows 95. The shapes tool is just as dated.
Version 1.0 made it easy to use artwork with the application. With this version, however, Chronos opened its own artwork store online and made it very difficult to use artwork from other sources. You can't import other scrapbook assets (such as other papers, or embellishments) from outside of iScrapbook, which means items you use frequently, like a brad or ribbon, must be dragged and dropped every time you use it.
It would be better to save your money and spend $70 for Photoshop Elements. There is much more flexibility with layouts. Most importantly, when most of the digital scrapbook community isn't using iScrapbook's proprietary kits, it seems silly to limit yourself by using this application.
Finally, the most frustrating part of using this application is the software support. I have sent emails, posted messages on their corporate message board, all to no avail. I can see there are staff members reading the message board, but they almost never reply to questions. Considering the software manual has very little information, basic inquiries should get some sort of response. A question such as, "How do I use this scrap kit I just purchased?" should merit a quick tutorial somewhere on their site.
I buy a lot of software for a lot of different uses and this is, without a doubt, the most disappointing purchase I've made in a very long time.
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2 of 2 people found the following review helpful:
2.0 out of 5 stars
iscrapbook gives me an iheadache!, May 9, 2009
I purchased iscrapbook a few weeks ago and have yet to have it operate properly. The product could be fabulous and I have made a few fantastic scrap pages, but all of the features do not work properly. I cant get the clip art to work. Their free upgrade to 2.0 erases everything that 1.0 came with rendering it useless so dont bother. I received minimal feedback from customer service, and I am unable to load anything from the iscrapbook website. I do NOT recommend buying this product. I am now in search of a different program. This one was a waste of time and money.
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