Most Helpful Customer Reviews
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149 of 155 people found the following review helpful:
5.0 out of 5 stars
It works, April 22, 2008
My uncle in Georgia has one of these, and I live in Michigan. When I first heard of Magic Jack it intrigued me that he was only paying $19.95 a year for phone service. So I had to check it out. So I went to the web site, and I did a lot of reading. After talking it over with my wife, we decided to try it out. It only took a couple of days to get it, and set up was easy, but when I plugged a phone in it to make a call, it was horrible. Though I remember reading some where that a power USB hub could fix this problem. So I order one up, and waited. Once it arrived, I hooked everything up to my computer, and started making calls. It worked great! Every time, with every call. I have been running it for a week, and no problems. In my personal option, no digital phone service will ever sound like a regular phone line. I know people the have Vonage, and Packet8, and this works just as great as those, maybe even better. I also have slowest DSL possible (768k), and sounded great, even when I was downloading files on the internet.
To those who have had problems:
1. Read everything before you buy. I have noticed on the internet people complaining about how it doesn't work. It is a piece of technology, and even though it is supposed to be an easy thing, it may require some reading on your part to learn how to make it work. Everything can be found in the FAQ's section on their Magic Jack's website.
2. If you buy this item and don't work, like bad reception, or no dial tone, broken conversation, get a Powered USB hub. For 15 bucks, it makes it run great, and I have a lot more USB ports now.
Pros:
* I like the fact that is cheap. $19.95 a year cheap! I like to save money, who wouldn't in today's world?
* The fact I can call long distance for free, and saving money.
* The call quality is great, if my 83 grandmother could hear me, and understand what I am talking about, then the sound quality has to be decent.
* It can go with me if I ever decide to travel, I am too poor to do that right now.
Cons:
* The fact that I had to get a USB hub to make it work great. On the web site it says plug and go. If I wouldn't have read about it I probably never would got it to work.
* Their tech support could be better, I never have used it, but from what I have read, it isn't all that great.
* In order to use it, your computer has to be on. I leave my computer on 24/7 anyway so it doesn't bother me any. To those that shut off your computer at night then your phone wouldn't work, and who wants a call at 3am anyway?
* No local area code for me yet. Though there might be one someday.
There may be other quirks that I don't know about, but all know the problems I had when I first hooked it up, versus how it works with a hub, I doubt I will have an real issues with it.
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81 of 84 people found the following review helpful:
3.0 out of 5 stars
Not "magic," but it works, April 25, 2008
MagicJack is a mixed bag. It will save you money, but you do get what you paid for. I have a laptop computer with a broadband connection that usually clocks in at over 5000kps in downloads and 268 kps for uploads. Despite that, the sound is spotty. I can have conversations with other people, but occasionally it is difficult, with the sound sometimes skipping around like an old record player with a needle that doesn't quite stay on the record. It is more of an annoyance than a problem, although I've had at least one phone conversation I had to drop because it became unintelligible. The problem is, and what MagicJack doesn't openly advertise, is you need to have a VERY fast internet connection before the sound approaches even cell phone quality.
The technical support is horrendous. I actually knew more about computers than the person who was trying to assist me -- and I'm not exactly the most technically savvy of people. That said, most of the time my MagicJack does work well enough, although people on the other end complain my voice sounds "distant." I had to take some draconian cost-saving measures in the past year, and being able to cut out my monthly phone bill entirely made a big difference. I wouldn't recommend MagicJack unless you are in a situation where you really need to cut back on your long-distance bills - it is not good enough to replace a land line or even a cell phone with spotty service. But it is a workable option if you are really looking to save money. Just remember you get what you paid for.
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61 of 62 people found the following review helpful:
5.0 out of 5 stars
MAJIC JACK, April 7, 2008
OK HERE IS THE DEAL!!!
The majic jack is all that it says "IF YOU HAVE A GOOD RELIABLE COMPUTER", "AND GOOD INTERNET SERVICE" I have had my issuse with this product but it all comes down to. If your computer stutters (slow) when starting then you phone service will do the same. The majic jack is only as good as the computer or network it is hooked up to. Trust me I have tested this myself. I plugged it to this OLD...VERY SLOW computer in my home and the service was absolutely HORRIBLE, then I plugged it in to my laptop I just purchased and it was AWESOME. I was just like a regular home phone.Also since my computer has a built in microphone I was able to talk without even plugging in my home phone. All I needed was the majic jack. So as a customer myself I feel anything new is going to have its problems ,but for the price...Come on folks. I paid 49.99 and I am paid up for 5 years....Can't beat that. If your conputer is ancient and loaded with junck and it is slow online, then do not buy it til you gat a better machine. If you computer is up to date and runs at a good speed. Get it cause it is a steal of a deal. Hope this helped!!
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