Most Helpful Customer Reviews
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22 of 27 people found the following review helpful:
5.0 out of 5 stars
My Favorite Toy, November 14, 2008
Durability:4.0 out of 5 stars Fun:5.0 out of 5 stars Educational:5.0 out of 5 stars
This just arrived (super fast, too), and since it's a Christmas present for my daughter, it's not out of the box yet, but I have turned it on and played with it a bit. I even showed it to my daughter (she's 6 months), and she was thrilled by it. All smiles and grabby hands (and she was actually reaching for the bear, not trying to eat the box).
Anyway, from what I can tell so far, this is going to be a huge hit in our house, for several reasons:
~it's super soft and cuddly, more than I expected from a "tech" toy
~the songs aren't the same crap you hear over and over again on all your kids' other toys. They're bouncy and fun, and they even have "And The Cat Came Back."
~if you still don't want to hear it, it has a headphone jack!
~it comes preloaded with almost an hour and a half of different content, and you can already get 5 new songs and one new story free on the website (there are a ton more to buy for $0.99 each), and they're constantly updating.
~they just added over a thousand names to their database, so your child's new toy can call them by name, and they'll be adding more names in the future.
~their customer service is excellent. I had a question, and they responded quickly and were very kind and personable, and definitely went above and beyond.
I can't wait for Christmas now. :)
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15 of 18 people found the following review helpful:
5.0 out of 5 stars
The new standard in kids toys, November 16, 2008
Durability:4.0 out of 5 stars Fun:5.0 out of 5 stars Educational:5.0 out of 5 stars
Smart e Bear has hit the mark with bringing together technology and simplicity in a soft easy to use traditional looking toy. Smart e Bear can be a simple huggable plush bear for your child, or when you turn it on it becomes a music player, story teller, and game player. My son's Smart e Bear has almost 90 minutes of content loaded and it takes up less than 10% of its storage capacity, so you get the idea of how much this little guy can store.
The Smart e Bear online store has lots of content to purchase and free content as well. Songs are .99 cents and I purchased an interactive story and a game for 1.99 each. Interactive stories have decision points for your child to decide where they want the story to go, and games can test memory or listening skills. There are also narrated stories by colorful narrators with music and sounds and voices. It's easy to purchase content via credit card or Pay Pal and you can listen to 30 second segments when browsing the song area. The software also knows which songs you have purchased so you don't have to worry about remembering.
Smart e Bear also has a huge list of children's names so it can greet your child by name when you turn it on. With so much content available Smart e Bear will always be fresh and new to your child and not get boring and repetitive like hard programmed non updateable electronic stuffed animals. Now if YOU need a break from the bear before your child is ready to stop, not a problem, it has a jack to plug in headphones!!
Customer service is also great. I had a non technical question which I emailed and called (left a message) about and the customer service rep returned my call (left me a voice message) AND replied to my e mail knowing that I was the same person, just to make sure they reached me and that my question was answered. Their website also has video tutorials to show you how update the bear incase you are not sure how.
This is a great toy/educational tool that you can always change up to keep fresh and new. It's a winner!
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6 of 6 people found the following review helpful:
5.0 out of 5 stars
My 2-year-old LOVES this toy, December 17, 2008
Durability:4.0 out of 5 stars Fun:5.0 out of 5 stars Educational:4.0 out of 5 stars
My son received Smart-e-Bear for his 2nd birthday. He enjoys it tremendously.
We've only had it for a little while, so he's concentrated on just a few of the features and pieces of content -- toddlers like the repetition after all -- so I have no complaints about only having a 1/2 hour or so of material. Considering how many times we've heard the "Five Little Monkeys" song so far, a half hour of other stuff might last years!
The toy itself appears to be durable, works reliably, and has been very entertaining for my son. That he can control the toy a little, and that it responds to his squeezing the paws, is a big deal. For a kid that likes pressing buttons and enjoys taking in the cause/effect of his actions, this is a GREAT toy.
But the real advantage this toy brings is the unbelievably responsive service from the manufacturer.
In the course of synching the toy the first time so it would say my child's name, I got either impatient or creative (depending on how you look at it), didn't follow the instructions, and somehow managed to screw up the data on the bear. This was at about 7 PM (West coast time). I left a message and sent an e-mail to the tech support number, thinking it'd take a day or two to resolve the issue.
But within the hour, I had the president of the company on the line from new York walking me through some fixes. When he wasn't immediately able to fix the problem remotely, he arranged to send a replacement -- which arrived, pre-programmed for my son, the next day.
Intellitoys took responsibility for the issue -- even though it might have been my fault for breaking it! -- and made certain that my son had a working toy for his birthday. He -- and I -- really, really appreciate it.
I look forward to this company's next creation.
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