Most Helpful Customer Reviews
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3 of 3 people found the following review helpful:
2.0 out of 5 stars
Ugly Plastic Frustration Machine that Needs $300 Grinder, April 16, 2009
Gaggia has a reputation for building relatively solid though finicky espresso makers. This machine is one of the new generation of Gaggias, which evidently are attempting to retreat from the reputation of solidity. This machine - the Espresso - has three iterations: the Pure (the simple black plastic cheap one), the Color (one color, red, costs more than the Pure evidently because of the color), and the Dose (which can be calibrated to deliver a fixed amount of liquid per button press, which costs even more. The units all have the same mechanicals - stainless steel boiler, roughly 3.5 ounces in size, a brass coated brewing group, and (note well) a non-pressurized 58mm "commercial" portafilter.
Right out of the box, the Espresso feels cheap and flimsy. No metal in sight, and the machine (in my case the Dose) looks like a big ugly hunk of plastic. The steam control knob feels like a child's toy and is so poorly mounted on its stem that it feels like you could twist it off. The water reservoir is a skimpy 42 ounces, and the alleged warming plate is ugly white plastic and produces markedly little warmth. This by far is the ugliest appliance in my kitchen and is also among the most expensive. Most importantly, the machine weighs only 10 pounds, which makes tightening the portafilter a chore as you have to pin the machine down to keep it from tipping over or just being shoved around the counter.
The mechanicals inside appear to be solid, and the portafilter is sturdy and serviceable. The boiler appears willing enough, though it is really tiny, and the steaming wand is excellent. The dosing function on my Dose model appears mainly useless, as my brewing results worked better with manual operation, and this pointless features adds about $50 to the price of the base model. Eyeball your cup's fluid level and save $50. No three way valve, but the filter puck is reasonably dry and easily emptied.
Now the real problem - if you plan to use your own beans for this, you need a $300 grinder from Gaggia. That's it, end of story. My $90 Capresso Infinity after much experimentation with tamping and grind proved incapable of making anything other than sludge due to the non-pressurized portafilter. I called the vendor up and their service staff informed me (in a sympathetic and polite manner) that the Infinity simply couldn't produce a consistent fine grind. Even the popular Baratzas (in the $100-$200 range) can't produce a "Gaggia grind" without being disassembled and modified by the user. (This is true - check the Baratza website FAQs). Upshot: nothing less than a $300 grinder can produce home ground coffee for this machine.
The vendor told me to try pre-ground espresso, and sure enough the commercially ground coffee I tried was much much better, but this means dealing with a short lifespan and keeping the coffee in an airtight container in the freezer. Even after trying that, I found that the pre-ground produced nice crema only when very fresh, like 1-2 days, and generally not after it came out of the freezer. If you don't mind running off to a local store for a small dose of commercially ground coffee every day, this is your machine. Or you can buy a grinder that costs as much or more than your Gaggia machine does.
Anyway, the disappointment for me here was not necessarily that the machine has such extensive "special needs". If it was elegant and solidly made, I would still give it a pass, though maybe not for me personally as buying $600 worth of home espresso equipment is beyond my budget. However, even if we factor out the demanding grind requirement, the flimsiness of this machine and its ugly plastic frame simply is unacceptable at the $250-$300 price point. A Saeco Aroma in the same price range is made of metal, has a bigger steel boiler, weighs 30% more, and uses a pressurized portafilter that works nicely with less finely ground coffee.
The Gaggia has a better reputation for durability, but the new Gaggia Espressos look like they are made on the same assembly lines as Saeco's (the companies are commonly held) with the main difference being the portafilters, so I have little reason to assume that this cheap plastic eyesore will prove any more durable than a comparable Saeco. The Aroma is much easier to use, does not need a grinder that costs as much as it does, IMO is more attractive, and is at the same price point. I don't know why anyone would buy one of these Gaggias. Maybe if you have an expensive grinder, and your old espresso machine died, and you need a cheap replacement? Whatever. I am underwhelmed.
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2 of 2 people found the following review helpful:
1.0 out of 5 stars
Does not make coffee, March 22, 2009
This snazzy-looking espresso machine had our hopes up. As coffee roasters and coffee students we liked previous reviewers who talked this machine up. The first brewing attempt produced a bland drink with no crema as promised by Whole Latte Love. I then spent an afternoon adjusting variables. Our coffee is one day after roasting with a fine grind by Rocky Rancilio which cost more than the Gaggia Color. Eventually I took the temperature of the water exiting the brew head. 160 Fahrenheit. Water this cool can't make coffee by any method. Long conversations with Whole latte Love had them admitting that we knew more about coffee than them. Promises of full refund did not pan out although we did force them into issuing a return shipping label.
We are amazed that a reputable company like Gaggia can desgn a technically deficient machine like this. We would not deal with Whole Latte Love again although they are not necessarily an intentionally bad organization.
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1 of 3 people found the following review helpful:
5.0 out of 5 stars
Best Value!, January 19, 2009
I love my new espresso maker, very easy to use! Once you get the hang of it you'll never need to hit the cafe again! Pays for itself after two months by my calculations.
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