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73 of 74 people found the following review helpful:
4.0 out of 5 stars
I like it; it does what it's supposed to do, November 15, 2008
This review is from: Acronis True Image Home 2009 [OLD VERSION] (DVD-ROM)
(I've adapted this review from an earlier discussion post because those posts don't affect the product's star ratings.)
I've been looking for a drive imaging program for protection in case my HD fails at some point. I'd tried ShadowProtect, but it wouldn't run, and the publisher's tech service people were unable to find the cause. So now I've done a complete image backup with True Image 2009 to an external hard drive, and I've restored individual files from the backup without any problems. I'll also mention that this program was very easy to use, and the user manual is clear.
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52 of 53 people found the following review helpful:
5.0 out of 5 stars
Works well, but don't forget the updates, November 25, 2008
This review is from: Acronis True Image Home 2009 [OLD VERSION] (DVD-ROM)
Installed easily, and asked permission to set up a partition that a system image is written to. After the install, re-insert the install disk, and choose Update Software from the menu choices. There is already an update out that fixes a couple minor things, like Restore not Restoring; and USBs not USBing.
Anyway, after the update was installed the software did what it needed to do. The Backup Tasks can be simple, but if you want there are numerous options available that are well explained in the help page. You can back up your whole disk every day, or backup as little a single file once a month. The scheduling center gives nice overviews of all the tasks and logs of activities. The filters for source and destination are thorough and intuitive, and the menu structures are easy to follow. I backed up my entire c:\ drive to a network hard disk RAID quickly and without any problems, and test restores worked as easily as the backup. Searching the backup is done quickly - files are displayed in their native/original file structure. You can restore a single file up to a whole drive.
Two helpful utilities are also included: A "Clone Disk" utility makes a bootable hard drive clone of the source drive - the drives do not have to be the same size as partitions are either arranged as you specify or proportionally. A "Clean-Up" utility does a nice job of wiping your Internet history and other historical traces of your computer use. Note that one of the options in this utility is a "wipe free space" option that takes a long time, and while easily unselected from the planned tasks, is not retained as a default and must be unselected each time.
Powerful yet intuitive backup software - just don't forget the updates.
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58 of 62 people found the following review helpful:
5.0 out of 5 stars
A Note from the Acronis Chief Customer Officer, April 28, 2009
This review is from: Acronis True Image Home 2009 [OLD VERSION] (DVD-ROM)
Dear Acronis Customers,
As Chief Customer Officer for Acronis, I would like to apologize to those of you who received poor service from us in the past. Late last year and early this year, we had an issue which prevented us from responding to some customers in a timely fashion. This is unacceptable. Our service mission is to "Create Customer Success". Clearly we did not do that for some customers.
I wanted to share what we have done to improve our service and support.
* We have revamped all our training as well as our Service Quality Assurance system.
* We have focused on customer commitment, accountability, and resolution.
* We have re-staffed to ensure we consistently hit our Service Levels.
* The goals for all Support Professionals, Managers and myself are now tied to Customer Satisfaction.
* We have added significant content to our Knowledge Base/FAQs.
* Additionally, we have overhauled our contact page on the web site to ensure it is easy to contact us at all times.
Our goal is to provide a service experience that transcends great service you have received anywhere else. We won't stop trying until we do that for every customer.
Some customers mentioned having difficulties with the product. Although many customers have shared positive feedback about Acronis True Image Home 2009, we realize that there can be issues depending on the computer system. We have updated the product to address the most common issues. We recommend customers keep current with the latest versions which can be found at http://www.acronis.com/my
We do make mistakes. When we do, you have my commitment that we will make it right as quickly as possible.
If you have any current or future questions or issues, you can always go to http://www.acronis.com/support.
Should you not receive the level of service you expect or have comments, suggestions or feedback, please don't hesitate to contact me at Ed.Benack@Acronis.com.
Again, I apologize if you had a poor experience. We are committed to delivering the best products and service you have ever seen. While we are not there yet, we are measurably progressing towards that, each and every day.
Thank you for being an Acronis Customer.
Ed Benack
Chief Customer Officer.
(Note: Choosing a rating is required to post this. I feel very strongly about the product. There is no intent to skew customer ratings.)
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