Most Helpful Customer Reviews
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9 of 9 people found the following review helpful:
5.0 out of 5 stars
PERFECTLY PERFECT!!!!!!, September 19, 2008
I believe the previous reviewer may have received a defective unit or something. My magicjack is great --- quality as good as landline and so close to free. This phone comes with all the services you could want -- those that the phone company charges $6-$8 monthly for each one. What I love about the voicemail is that every voicemail generates an email and you can listen to your messages on any computer (or of course you can access it from your phone). You can go online and forward your MJ number to another number in the event of a power outage too. I just love this and with my family all over the country it's really great to talk long distance all I want to, with landline quality, free. You can't go wrong here.
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3 of 3 people found the following review helpful:
5.0 out of 5 stars
Works great for deploying soldiers, April 25, 2009
this item is really good. Im currently deployed in Iraq and the magic jack works great at the "internet cafe" we got over here. My phone calls are free to the States and Puerto Rico. I can even receive calls when is plugged in and the internet running of course. And when not, you will receive an email with a voice message attach. Is really nice. It save me a lot of money (phone cards).
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13 of 18 people found the following review helpful:
1.0 out of 5 stars
BEWARE - DON'T ORDER !!!!!, December 11, 2008
You'll have no trouble ordering, but their "customer service" is HORRIBLE. They deliberately drag things out, claim one thing and then the opposite, pass you to different representatives who then contradict what the other one told you, and they sometimes suddenly have trouble with English or typing, yet have no trouble at other times. They are very polite, yet totally ineffectual and unethical.
After reading Amazon reviews, I decided to cancel my order less than 1 hour after placing it. The first day, I wasted 3+ hours during 3 different "live chat sessions" with MagicJack's customer service representatives, getting nowhere. They could process the order enough to gain pre-authorization from my credit card company (I checked), but couldn't access the records to cancel my order and after wasting as much time as they could, would finally tell me to try again later. The next day, I tried again and STILL don't know whether or not they cancelled my order. Here is the exact transcript of that half-hour interaction:
NOTE: I used * symbols to make notes to you the reader. And, I put *** on important comments.
Please wait for a site operator to respond.
You are now chatting with 'Earl'
Me: Is my order in your computer system yet?
Them: I see
Them: Let me check that for you now
Them: Can I have please your full name and email address?
Me: *I provided that info.
Them: Thank you
Them: Please hold as I check that for you now
Them: One moment please...
Me: It's been a few minutes.
Them: I see
Them: Thank you for holding
Them: Please confirm
Them: Shipping Address
Them: *They typed my name and address with an order #
Them: Order Time: 11:49:10
Them: Order Date: 12/10/2008
Me: correct, please cancel the order ***
Them: I see
Them: I will do that now Susan
Them: One moment please...
Them: Thank you for holding
Them: Done doing that for you (*** Note: order cancelled claim #1, see his next comment ***)
Them: Please wait for the email confirming the cancellation of your order ***
Them: *They typed my email address.
Them: Is that the best email to reach you with?
Me: yes, I have it open now. I'll see if it came through
Them: I see
Them: Please wait for the email 12-24 hours from now
Them: Trust me now
Them: your order is not cancel (*** Note: not cancelled? ***)
Them: Is there anything else I may help you with today?
Me: But was it definitely cancelled before it was shipped? And my credit card will not be charged anything?
Me: You typed "your order is not cancel" Has my order been cancelled?
Them: I was completely cancelled by me. No worries now. it was not shipped yet and your card will not be billed in the future (*** Note: order cancelled claim # 2 ***)
Me: Thank you very much. I'm relying on your word as a company representative.
Them: your order is not cancel (*** Note: not cancelled?, see next comment ***)
Them: My apology on that ***
Them: your order is officially cancel (*** Note: order cancelled claim #3 ***)
Them: I miss out there
*Note: yes, he actually typed "I miss out there"
Them: Is there anything else I may help you with today?
Me: I'm contacting UPN news problem solvers if you charge my card and do not cancel my order. I will take this as far as I must, even if that means small claims court
Them: *they typed my full name in all capital letters and bold, nothing else.
Me: And, I'm sending my credit card company a transcript of this conversation to make sure that they don't pay your company one penny.
Them: 12/11/2008 [C]anceled Order Updated from EARL (*Note: Earl was the representative's name)
Them: Yes, you can do that Susan
Them: I understand you on that
Them: But please trust me on that now. I am honest on the assistance that I am giving you now
Me: And, I'm posting this conversation on Amazon.com
Them: Is there anything else I may help you with today?
Them: Is that the way you treat people who is patiently assisting you?
Me: As long as my order has been cancelled, that is all I wanted.
Them: *they typed my full name in all capital letters and bold, nothing else.
Them: 12/11/2008 [C]anceled Order Updated from EARL
Them: *they typed my full name in all capital letters and bold, nothing else.
Them: 12/11/2008 [C]anceled Order Updated from EARL
Them: Is there anything else I may help you with today?
Me: No. Thank you and goodbye
Them: your welcome Susan
Them: have a great day and take care
Them: bye
Me: You too Earl. May God Bless you. (*Note: I asked God to bless him with integrity and ethics, but didn't bother writing that part)
Them: thank you for your kind word
Them: Thank you for stopping by to chat, I hope I did a good job at addressing your concerns. Please take a second to answer a one question survey about the service I provided. Please click the "close" button on the top right of this screen and the survey will appear. Thanks again!
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