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byHere&There (East, Earth)
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Service Excellence (October 1, 2011)
This list includes:
Four Seasons: The Story of a Business Philosophy by Isadore Sharp 4.6 out of 5 stars   (47)
The Nordstrom Way to Customer Service Excellence: A Handbook For Implementing Great Service in Your Organization by Robert Spector 4.4 out of 5 stars   (10)
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph A. Michelli 4.3 out of 5 stars   (58)
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