The list author says: "Understanding the behaviors, goals, motivations, environments and contexts of the people who will use what you design is the heart and soul of user experience design. These books will teach you how to plan your research, observe users effectively, analyze and interpret the data you collect, and document your findings. The books on this list are arranged roughly in the order in which you should read them. In some cases there is some overlap, but when it comes to research you can't read enough. Please note that this list does *not* include books that focus on usability testing. That and its related methods are big enough to warrant their own category, Evaluation.
This list is part two of a five part series. Please see my other lists for additional content: Intro to UX, Interaction Design, Information Architecture, and Evaluation"
"This one is very new. I haven't had a chance to read it yet, but it comes very highly recommended to me from someone I trust. Besides, simply looking at the table of contents gets me all giddy. This book might well replace (or at least complement) "Observing the User Experience.""
"Yes, this book is old and dated. Yes, itÂ’s expensive. Yes, itÂ’s worth every penny. It details how to plan & conduct a contextual inquiry (a very common & efficient UX research method) as well as how to analyze and make sense of what youÂ’ve observed."
"Interviewing is one of the most critical skills you'll need to learn as a UX designer. Any research plan will include some amount of interviewing, and the better you are at it the better a researcher you'll be."
"Think of this as the Analysis Book. It gets quite philosophical at times, but when you're dealing with human cognition that's hardly avoidable. This book will help you promote your observations to the level of insights."
"Consider this an analysis and documentation book. It will teach you an alternative to personas in terms of interpreting and documenting user research. In my experience, personas aren't the right tool for all situations. Where that's the case, mental models often fit the bill."