Lynn Hunsaker's Profile

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So You'd Like To... Guides: 2

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by Lynn Hunsaker (San Jose, CA)
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1. Understand Customer Experience Management (September 29, 2010)
This guide includes:
Customer Loyalty How to Earn It How to Keep It by Jill Griffin 4.9 out of 5 stars   (24)
Building Great Customer Experiences, Revised Edition (Beyond Philosophy) by Colin Shaw 4.3 out of 5 stars   (13)
The Customer-Driven Company: Moving from Talk to Action by Richard C. Whiteley 4.8 out of 5 stars   (8)
--> See entire guide
2. Improve Customer Experience (September 29, 2010)
This guide includes:
A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong by Janelle Barlow 4.8 out of 5 stars   (23)
Chief Customer Officer : Getting Past Lip Service to Passionate Action by Jeanne Bliss 4.8 out of 5 stars   (22)
Satisfying Internal Customers First! by Richard Y. Chang
--> See entire guide

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