This book is based on the official ITIL V3 Foundation syllabus and the ITIL V3 core volumes, the practice exams in this book are designed to help students adjust to the pace, subject matter, and difficulty of the real ITIL Foundation exam. Also, the 2011 Edition contains a number of additions and refinements!
ITIL V3 Process Model [11 x 15] laminated ITIL Version 3, Process Model. Service Strategy/Service Operation/Service Transition/Service Design/Continual Service Improvement. Ideal as a training tool for ITIL Studies.