What is Selling on Amazon?What products can I sell on Amazon.com? What type of products can I not sell on Amazon.com? How much does it cost to sell on Amazon.com?When do I start getting charged the monthly subscription fee? What is Seller Central?How do I add inventory? How do I manage orders?How do I get paid? Do you offer fraud protection?What is the A-to-z Guarantee program?Can customers leave feedback and why is customer feedback important? Can I offer gift wrap and gift messaging services to my customers on Amazon.com?Can customers use Amazon.com Gift Certificates when purchasing my products?
Selling on Amazon is a program that enables merchants to sell their products and inventory on Amazon.comBack to top
What products can I sell on Amazon.com?
You can sell items in the following categories: Books, Music, DVD,
Video/VHS, Baby, Beauty, Camera & Photo, Electronics, Grocery & Gourmet Food, Health & Personal Care, Home & Garden, Musical Instruments,
Office Products, Personal Computers (in Electronics category), Toys & Games, Software, Sports & Outdoors, Tools & Hardware, Video Games and Wireless Antennas & Boosters*.
Prior approval is required to sell in the following categories: Automotive, Cell Phones & Accessories, Clothing & Accessories**, Jewelry
& Watches, Motorcycles, ATV & Protective Gear, Shoes. Contact
to request approval.*Valid October 7, 2009, through April 5, 2010. Amazon Wireless Antennas & Boosters team is reducing the Referral Fee on sales of Wireless Antennas & Boosters for an initial 6-month test period. We will lower the customary referral fee from 15% to 12% for orders received between Oct 7, 2009 and April 5, 2010. We anticipate this change will enable Amazon Sellers to continue to offer our customers a broad selection of their favorite consoles at competitive prices. The new, lower referral fee will be applied to existing and new listings of eligible ASINS of Wireless Antennas & Boosters as identified on a Seller Central Help page.
**Effective June 5, 2009, we are not accepting new applications
from sellers to list products within the Clothing & Accessories
category. We are also not accepting requests for UPC exemptions in Clothing & Accessories.
The Amazon Clothing & Accessories category is committed to providing
our customers with the best shopping experience possible, and is
currently working on enhancements to the Clothing & Accessories
customer experience. While that work is underway, we will not be
accepting new sellers in the category.
We do not have a completion date for this work but expect it will be
ongoing through 2010. When the Clothing & Accessories
category reopens to new sellers, we plan to reactivate the approval
request process so sellers may submit their information to category
management for review.Back to top
What type of products can I not sell on Amazon.com?
These include: Magazines and Newspapers, Adult Toys, Gift Cards and
Gift Certificates, Guns and Ammunition, Photo Processing, Prescription
Medication, and Tobacco and Alcohol. Back to top
How much does it cost to sell on Amazon.com?$39.99
monthly service fee plus a referral fee when an item sells (referral fee varies by category
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When do I start getting charged the monthly subscription fee?
Your subscription begins as soon as you complete the registration process. Accordingly, your first monthly subscription fee will begin at that time.Back to top
What is Seller Central?
Seller Central is the Web interface used to manage all aspects of selling on Amazon.com. You can add product information, make inventory updates, manage orders, and manage payments though a suite of Web-based and downloadable tools.
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How do I add inventory?
You have three options for submitting product-related data:
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- Use the Add a Product feature on Seller Central to create one product at a time
- Use the Seller Desktop, which is a free, easy-to-use desktop application that can be used to manage and upload inventory one product at a time or in bulk.
- Use inventory files to create multiple products simultaneously.
How do I manage orders?
You have three options for managing your orders
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- You can use the Web-based Manage Your Orders tool on Seller Central.
- You can download the daily order report, a tab-delimited file that provides a summary of the orders you received, and includes customer and shipping information so you can fulfill those orders.
- You can use the Amazon Services Order Notifier (ASON), which is a desktop application for computers running Microsoft Windows. It is designed to make managing your incoming orders quick and easy.
How do I get paid?
Amazon first settles your account 14 days after you register. Subsequently, the settlement process repeats every 14 days. It normally takes 5 business days from the settlement until the money is available in your bank account. For a settlement to take place, you must
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- Have a positive or zero Selling on Amazon account balance. Commission fees and customer refunds, if any, can affect your balance.
- Have entered valid information in Seller Central for your U.S. bank checking account.
Do you offer fraud protection?
Yes. Amazon's payment fraud protection helps you eliminate fraudulent orders for your products.Back to top
What is the A-to-z Guarantee program?
The A-to-z Guarantee Program is designed to handle situations where a customer either never received a product or received a product that is materially different from what was ordered or expected. We ask customers to first contact the merchant when they have a problem. If the merchant fails to resolve the problem, the customer can file an A-to-z claim. When Amazon.com receives the claim, we send the merchant an automated email detailing the claim which requests a response with basic information about the order and the fulfillment process. Amazon.com will then determine how the claim will be settled which may include reimbursement of the order to the customer, at the merchant's expense.Back to top
Can customers leave feedback and why is customer feedback important?
Yes customers can leave feedback. Maintaining a high feedback rating is a critical factor for success on Amazon.com.
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- It's the best way for shoppers to identify you as a trustworthy merchant. Your rating appears on the Offer Listing Page and is one of the first things that customers see.
- Customers are more likely to purchase products from merchants with higher ratings.
- Your feedback rating is a key metric used by Amazon.com to measure your performance.
Can I offer gift wrap and gift messaging services to my customers on Amazon.com?
Yes, for sales in categories other than Books, Music, Video and DVDs.
Our Gift Messaging service
allows customers to write gift messages for individual items or for
entire orders, and our Gift Wrap service allows customers to select and
pay for gift-wrapping for each item in their order. As an Amazon
Services seller, you can make either or both of those services
available to buyers of your items.Back to top
Can customers use Amazon.com Gift Certificates when purchasing my products?
Yes, customers can use Amazon.com Gift Certificates when purchasing products from third-party merchants.Back to top
Upload Your Product Inventory
With Selling on Amazon, it's easy to upload your inventory. Once you've registered use the Web-based tools, a free desktop software application, or text files to get up and running fast.
Customers See Your Products on Amazon.com
Amazon.com is a leading web site and is a stop for millions of online shoppers. By listing your products on Amazon.com, reach millions of potential customers every day.
Customers Purchase Your Products
Amazon.com makes buying your products a snap. With features like 1-Click and a brand millions of consumers trust, we help customers make quick, easy, worry-free purchases.
You Ship Products to Customers
Amazon notifies you by email when an order has been placed. You simply pack and ship your item to the customer (unless you let Fulfillment by Amazon
do the work).
Amazon Transfers Payments to You
Amazon deposits payment into your bank account, and sends you an email notifying you that your payment has been sent.
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