Shop with Points > Amazon.com Rewards Visa
|Shop with Points|
Use Your Points Instantly at Amazon.com
Shop with Points at Amazon.com is a fast and convenient way to use your rewards points. If you already have an Amazon.com Rewards Visa Card, you can start using your points today.
How to use Shop with Points
Frequently Asked Questions
Shop with Points Overview
|What is Shop with Points at Amazon.com?|
|Shop with Points offers customers the ability to pay for purchases at Amazon.com using their Amazon.com Rewards Visa Card points. You can use points to pay for an order on Amazon.com in the same way that you would use any other payment method.|
|How do I use Points to pay for an order?|
|If you want to use your rewards points to pay for part or all of your purchase, you'll need to proceed to checkout through your Shopping Cart. When you select your payment method for the purchase, you can choose the amount of points you wish to apply. Once you've selected your payment method and applied points towards your purchase, select Continue. The points that are applied to your order will be deducted from your order total and displayed as rewards points in the Order Summary. If points are not applying to your order, click Change under Payment Method to use your available points.|
|Are there any products I can't buy using Shop with Points?|
|Shop with Points is generally available to buy millions of products on Amazon.com. Please note, however, that rewards points cannot be used for all purchases on Amazon.com, and items that currently may not be purchased using Shop with Points include some digital goods, some gift certificates, Kindle downloads, Subscribe and Save items, AmazonFresh, or orders containing Pre-order items. Please also note that currently you may not use one-click to purchase products using Shop with Points.|
|Can I still redeem points for cash back, gift cards and travel?|
Yes, you can also redeem points for cash back, gift cards, and travel. Visit chase.com/amazonrewards to learn more.
Amazon.com Rewards Visa cardmembers are automatically enrolled into the program. If you have not added your Amazon.com Rewards Visa Card to you Amazon account simply add your card here and you will be automatically enrolled.
Amazon.com Business Rewards Visa cardmembers need to complete a short registration process. To register your Amazon.com Business Rewards Visa Card please go to amazon.com/businesspoints.
|I am the primary cardmember and would like to remove the rights of other cardmember to Shop with Points. How do I do that?|
|Please contact Chase at 888-247-4080 and ask to remove Shop with Points from your account or sign in to www.chase.com/amazon and select "Cancel Shop with Points" in the Rewards details section. Once you unenroll from the program, you will no longer be able to see your points balance and redeem your points directly at Amazon.com. You will still be able to see your points and redeem your rewards online through Chase.com. When you unenroll, you will remove Shop with Points for all customers on the account.|
|Why can I no longer see my available points in check out?|
Go to Your Account and select the Shop with Points link. You can view any Shop with Points enrolled credit cards and the points balances. If you do not see your Amazon.com Rewards Visa Card account, simply add your card here and you will be automatically enrolled. If at checkout you see the Amazon.com Rewards Visa Card but you do not see your points, first try to refresh the page to see if your points balance will display. If you still do not see your points balance you will need to contact Chase at 888-247-4080 to check on the status of your account.
Using your points at Amazon.com
|How do I contact Chase.com if I have questions regarding my Amazon.com Rewards Visa Card status?|
|Please contact Chase to discuss your account status at 888-247-4080 or logon at www.chase.com/amazon.|
|Why don't I see the available points on the payments page?|
|First try to refresh the page to see if your points balance will display. If you still do not see your points balance you will need to contact Chase at 888-247-4080 to check on the status of your account.|
|Is there a fee for using my points for my Amazon.com purchase on the Amazon.com site?|
No. There is no fee for using your points on Amazon.com.
|I have enough rewards points to pay for my order. Why do I have to specify the credit or charge card linked to my rewards program account in my order?|
|Orders paid for using rewards points must also include the credit or charge card associated to the rewards account from which the rewards points are applied. The card does not need to be charged, but in the event you choose an action that increases the cost of your order, such as upgrading shipping, the card will be charged.|
|I don't have enough rewards points to pay for my order. How can I pay for the rest of my order?|
|You may use the Amazon.com Rewards Visa Card or use Amazon.com gift cards or Amazon Payments Stored Value to pay for the rest of your order.|
|May I apply promotional coupons to orders in which I use Shop with Points to pay?|
|Yes, you may apply any eligible promotional coupons to orders paid using points.|
|Can I use points toward my Amazon.com purchase over the phone?|
|No. You can only use points towards purchases online at Amazon.com.|
|Can I combine points from multiple reward programs to pay for my order?|
|Rewards from multiple reward programs cannot currently be aggregated to pay for a single order. You may register multiple rewards programs on Amazon; however, rewards purchases will be paired with the card associated with the rewards program. Rewards may also be combined with an Amazon.com gift card.|
|I made a purchase using rewards points but my points balance was not adjusted. When will points be deducted?|
|We will subtract points that you elected to redeem for your Amazon.com purchase, at the time your item is shipped. Your points balance may not reflect redemptions for pending purchases until the purchase has been shipped.|
|I have a gift card or stored value available in my Amazon account. How will this be applied with rewards points?|
|Amazon applies the rewards points that you requested to use and that your rewards provider approved for use; then the gift card or stored value amount; and then any remaining balance to the credit or charge card linked to your registered rewards account.|
|I can't find rewards points to use. What do I do?|
|We'll never apply rewards points without your permission. To use rewards points for your order when checking out on Amazon, click the Change button in the payment method box located below the order summary.|
|Rules for redeeming Amazon.com Rewards Visa Card points at Amazon.com|
Points may be redeemed for eligible items at Amazon.com. If any balance remains on a purchase after your point redemption, you may use Amazon.com Gift Cards, an Amazon Payments, Inc. payments account, or the same Amazon.com Rewards Visa Card used for point redemption to pay such balance. We will subtract points that you elected to redeem for your Amazon.com purchase, at the time your item is shipped, as long as your account is open, not in default, and has enough points to cover your purchase. Your points balance may not reflect redemptions for pending purchases until the purchase has been shipped. Points for orders that remain unfulfilled for 30 days will automatically be credited back to your account. Points will be credited back to your account for valid returns. Returns and refunds are subject to Amazon.com's policies.