Frequently Asked Questions

Which Sony BRAVIA® devices can play videos from Amazon Video on Demand?
Once broadband-connected, compatible BRAVIA® devices can play Amazon Video On Demand videos. Just use the button above to register your device with Amazon.com. Please note that some compatible BRAVIA® devices require a BRAVIA® Internet Video Link. For information about how to connect your BRAVIA® device to the Internet, see the BRAVIA® FAQ's.

To see which BRAVIA® devices are compatible with the BRAVIA® Internet Video Link click here.

How do I register my compatible BRAVIA® device with Amazon.com?
To register, you need to link your BRAVIA® Internet Video Link to your Amazon.com account. If you don't have an Amazon.com account, you can create one free during the registration process.

You'll need to know a couple of things to register your BRAVIA® device. To get this information, make sure that your BRAVIA® device is connected to broadband. On your device, select Home > Network > Activate Enhanced Features. On this screen, locate your registration code--jot it down for reference during registration.

You will use this information to finish the Linking process with Sony ESSENTIALS.

Can my Sony BRAVIA® stream Amazon Video On Demand content with 5.1 audio?
Some broadband-connected Sony BRAVIA® devices are 5.1 audio capable. To check if your Sony BRAVIA® is able to play 5.1 audio, please click on the "Sample HD" icon on the Amazon Video On Demand home screen. If your Sony Bravia is compatible with 5.1 surround sound a message will be presented that confirms that you are 5.1 ready and we will play you a sample HD video with 5.1 audio. You can also check to see if you are ready by finding an HD video with 5.1 audio on your Sony BRAVIA®;if the information presented shows 5.1 audio as one of the details, you are ready to enjoy 5.1 surround sound.

If you are unsure why your Sony BRAVIA® is not able to play 5.1 audio, please contact Sony directly.

• BRAVIA® Internet Video Link FAQs
• Sony eSupport: BRAVIA® Internet Video Link

How do I enable 5.1 audio on my Sony BRAVIA® TV?

1. Connect your Sony BRAVIA® to a Dolby Digital capable receiver using a digital optical cable
2. Set your receiver to Dolby Digital mode (avoid multi-channel simulation modes).
3. Set your Sony BRAVIA® to surround sound (Press "Home", go to the "Settings" menu, scroll down to "audio options," choose "speakers," and select "audio system.")
4. Be sure you have sufficient bandwidth for HD with 5.1 audio.
5. Find an HD video with 5.1 audio in HD Movie Rentals or HD TV Shows.

How do I enable 5.1 audio on my Sony BRAVIA® Blu-ray player?

1. Connect your Sony BRAVIA® Blu-ray player to your TV.
2. Connect your Sony BRAVIA® Blu-ray player to a Dolby Digital capable receiver using a digital optical cable.
3. Set your receiver to Dolby Digital mode (and not pro-logic or other multi-channel simulation modes).
4. Be sure you have sufficient bandwidth for HD with 5.1 audio.
5. Find an HD video with 5.1 audio in HD Movie Rentals or HD TV Shows.

Where do I find my Amazon videos on my BRAVIA® device?
To locate and watch your purchased and rented videos, select Home > Video > Amazon Video On Demand > Your Library on your BRAVIA® device. Rented videos will be removed from your library automatically when they expire.

To find more videos to buy and watch, browse our selection of movies and TV shows from the Video On Demand store on your BRAVIA® device or shop online in the Video On Demand Store on Amazon.com.

Why am I seeing buffering when watching videos?
Buffering, or a pause while loading or playing your video, is generally caused by a slow Internet connection speed. Your broadband Internet connection speed can vary for many reasons that are most likely not related to the Amazon Video On Demand service itself. Please check for these common issues:

Wireless Connection Strength
devices connected to the Internet through a wireless connection may experience slow connection speeds. To improve your wireless connection, try moving your wireless access point closer to your compatible BRAVIA® device. If possible, connect your broadband-enabled device using a wired Ethernet connection.

Shared Internet Connections
When your device is connected to the same Internet connection as other computers or devices, this can impact your BRAVIA® device's connection speed and video quality. This is most likely to happen when someone in your household is downloading files, playing video games, or watching videos online.

Connection to Your Internet Service Provider
If your connection speed is much worse than usual, you can try resetting your broadband modem or router to ensure you have the best possible connection to your Internet Service Provider (ISP). If the unusually slow speeds continue, call your ISP to troubleshoot the problem if it persists.

Still have questions? Visit Amazon Video On Demand on BRAVIA® Customer Support.