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asked by aschlappich on April 4, 2013
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Dear Amy,

Sorry to hear that you are having an issue with the device. Please contact Honestech's customer care team (; 1-877-484-6246) for possible capture device replacement. If the capture device is determined to be defective and within the warranty period, we may be able to provide a replacement.

Please make sure that your product is registered before contacting Honestech's customer care.

Thank you,
HT Support answered on April 9, 2013
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