30 of 31 people found the following review helpful
on December 27, 2005
It sounds good. It sounds cheap - but read the Terms of Service. They charge you $29.99 to "terminate" the "service". Thats same as charging $29.99 to connect you - only they hide it away and charge it at the end - or you can simply pay their monthly fee forever and never pay to terminate.
Do you really want to give your credit card number to a company that hides its true charges?
If you want to pay the disconnect fee then go for it!
23 of 25 people found the following review helpful
on January 3, 2006
I bought the voicestick,based on Amazon's reviews and i2telecom web site promises, to handle calls while traveling. I installed it, paid for the highest end service and... voila..I could call home and friends and thought it works...for all 20 minutes..
As soon as I tried calling abroad, my calls would disconnect within less than 15 seconds... I tried several countries and numbers over a few days and got the same call drops. In order to ascertain that the problem was not with my PC or voicestick, I tried calling these numbers from other PCs and also from a regular phone through i2telecom bridge; the calls continued to drop clearly evidencing that the problem rests with the i2telecom network not the PCs. I contacted customer service several times and got one reply that they will be checking this and will contact me..no follow ups or responses to further messages...I settled to consider this service for US only calls. Unfortunately, even these do not quite work. For example, when I call 800 numbers or companies which have a switchboard, the call is typically lost as soon as someone puts it on hold or transfers it.
I then wanted to disconnect from the service but could not find at i2Telecom web menu a pathway for terminating the service; one can only subscribe, not cancel. My messages a few eeks ago to customer service are yet to be answered on how to do this...
On the positive side, if you wish to get a working VoIP phone while on the road, try Skype... it has been working for me excellently calling in the US, from the US abroad from abroad to the US and to other countries...and the fees are rock bottom...Alternatively, I have been using Vonage for my home phone for over 3 years...it is as good as the best traditional phones.. they offer a soft phone service but their fees are higher, which is why I wanted to give other services a try...
Last, I am too busy to try to get a refund on this lemon...If you do wish to have a voicestick contact Amazon to send me email and I will give you my voicestick and i2telecom phone number for free...
10 of 10 people found the following review helpful
on January 24, 2006
I use Voicestick from my cell phone to call across the Atlantic. Some days I can talk an hour or more with no problem. MANY times when my friends pick up the phone and they can not hear me. I have to redial. The line (almost every time I talk) go deaf on one end for a few seconds. Other times it drops the line for good.
I only rated it 3 stars because it is cheap. 99 cents/month + low minute (couple of cents a minute to Europe)charges. What do you expect...well, they aspire to become the best voip service. They have a long way to go.
8 of 8 people found the following review helpful
on December 23, 2005
1) Dirt Cheap
2) Nice GUI to the Softphone
3) Works with bluetooth headsets which is great!
4) Phone quality varies from decent to excellent.
5) Excellent feature of calling from your cell phone.
1) The SoftPhone for the mac is buggy AT BEST!
2) Customer Support is NONEXISTENT! (you call and they say "let me get your number and we'll have someone call you back." $100 says you're dead before they call you back.)
3) Will not be able to use it for Long Distance or 800 numbers (see below for explanation)
4) So buggy that if youre using a bluetooth mouse and headset at the same time, you'll have to re-pair the mouse for it to work normally again after a phone call.
I signed up for this because my only phone is a cell phone and was speeding through my minutes on long holding calls like customer support calls etc... However, because the software is so buggy (or the entire Voicestick system is faulty), it hangs up on almost every long distance and 1-800 phone call after 30 second (even their own tech support number doesn't work!). The only two types of calls that I needed this thing for are long distance and 800 numbers and of course, those are the only two that don't work!!!
This means that I have to use their very cool feature of making the call via my cell phone (you call your own number and it asks what number you want to dial, so you can make dirt cheap long distance calls from your own cell or home land line which is great). The problem with this, of course, is that I have to call after 9pm, otherwise it defeats the entire purpose of getting this in the first place. Most customer support places are closed by then....there enlies the uselesness of Voicestick.
I have emailed and called their tech support about this numerous times (around 7 or 8) and no one has so much as even made an attempt at getting back to me or even mildly fixing the problem. I have to give it such a low star rating only because it doesn't really do the only two things I need it to. Voicestick may be a perfect great breeze on Windows, but if youre a mac user...consider this youre warning....stay away!
13 of 15 people found the following review helpful
on June 28, 2005
I recently meoved to Italy and took my VoiceStick with me. Amazing. I sill use my LA 310 prefix and I call all over the USA from ITALY for $19.95 a month. Since I still do business, have family and friends in the US, I figure this "Stick" is saving me about $350 bucks a month. The company told be they are coming with an international plan for a few bucks more. Then I can hook up with the other European offices for zip. This IS a hot product.
9 of 10 people found the following review helpful
on June 12, 2005
If I didn't travel so much, I would have never been looking for a replacement for my packet 8, which I loved. But I hate to lug the router around, and I read about the voice stick on forbes.com, so I tried it. A week later, I upgraded the service to the unlimited.
Much easier to use than vonage, att, or packet 8; better quality than net 2 phone, and you can use it in other computers without giving away your information - and - for those of us who stay in hotels a lot, YOU CAN USE THIS WIRELESSLY!!! So, if your hotel wants to ding you $15 to use the internet, you can go down to the local coffee house, check your email (voice messages left on the voice stick come over email - easier for the traveler, because they are uploaded onto your hard drive - and make follow up calls if need be. Amazing that no one else thought of this first (although a couple of VOIP companies let you download a dialer).
I've tried a lot of VOIP phones and companies, and so far I like this the best.
17 of 21 people found the following review helpful
on July 1, 2005
Anyone who travels needs the convenience of this USB phone. I can't even begin to tell you how delighted I was. I was traveling in France, and I own my own business. I was on vacation and did not bring my PC, or cell phone. I got an email that there were some very unexpected problems with a very key deal I was working on. I had to call back to the States and have some long and involved conversations. Had I done this on the hotel phone, it would have cost my business literally thousands of dollars. But a friend had given me a Voicestick (that she basically got free on Amazon with a rebate) before I left. What a great little package!
I plugged the Voicestick into the back of the hotel's "business center" computer (just a laptop in the corner of the lobby - it was a small hotel). I was able to register on screen in minutes, and then plugged in the headset that came with the VoiceStick, and was able to talk for a literal fraction of what it would have cost me otherwise. And further, once I had registered the first time, I could use the Voicestick over and over, with no problem at all. This is a great deal -- you can throw it in your pocket, and in a flash have full connectivity thru VOIP -- something I'd never dealt with previously, and always assumed would be a hassle to set up and use.
A couple of things you should note on the Voicestick -- it does not work on Mac -- a friend ordered one after I raved about the product, and didn't realize it was Windows-only until he plugged it in. Not a big deal, because again, with the rebate, he got it free. Also, you do need to have a broadband connection. Most Internet cafes, etc. have these, so even if you're on the road in fairly remote places, you can usually just plug
the Voicestick and your headset in and turn the cafe phone into a VOIP phone.
I can't recommend this product highly enough. Great design, small, compact, and it offers unparalleled convenience.
9 of 10 people found the following review helpful
on January 31, 2006
Using My Laptop at an MCI Center in Kutait, I Paid 99 cents a month and 2-3 cents per min, I Prepaid so I didn't Have any Problems with Billing, I used a Quality Computer and Quality Connection so I had no problems. I can't answer for some of the problems above, but I will Say This Device was very Used by fellow Soldiers. I bought 4 for myself and used them to talk to my family. Because they all subscribed, it was FREE! Setup was kind of Slow but after that easy to use. I never had to use customer service, and the mic and earphone was compatable with my laptop and my cell phone. I used it a lot.
7 of 8 people found the following review helpful
on May 1, 2005
I started out thinking this was a geeky little device, but it actually saved be several clients. I was starting a 5 country, 11 day review of business units in Europe for a client. Day one in Barcelona, I am sitting in a cafe and I get a call on my cell phone. I finish the call, place it on the table and a 10 year boy comes up and "borrows" it leaving me with no way to manage my business while on the trip. Lucky, I had just gotten the Voicestick. For the next 10 days it was my primary communication device. The most critical feature it has is you get an inbound number for people to call you. I was in Europe and my clients were calling a 404 area code never knowing I was not in Atlanta. Amazing product that anyone who travels has to have.
8 of 10 people found the following review helpful
on June 28, 2005
I think this product is great. It's smalll, inexpensive and easy to use. I travel with mine and it's awesome. It's so cool to basically have your office phone with you, plus the ability to make cheap cheap calls. Heartily reccomend