Customer Reviews

iRiver H10 20 GB MP3 Player/Recorder (Grey)

5 star:		(11)
4 star:		(8)
3 star:		(6)
2 star:		(2)
1 star:		(8)

 

 

I purchased the iriver H10 20GB (Blue) about three weeks ago after saving and researching for about 6 months. In summary, I have been very happy with the player and would definitely buy it again.

The Good

The sound quality is very good. The included ear buds are fine (I'm not a fan of ear buds in general), but the source is clean and accurate and you can spend as much or as little on after-market headphones as you like. There is a lot of control over the EQ.

Virtually all of my music is in Variable Bit Rate MP3 format. The H10 supports MP3 and the Microsoft format (WMF). I don't use iTunes (ACC) or Audible so lack of support for those formats is not an issue for me.

The form factor is nice. It's about the same size as a deck of cards and fairly light. It fits in my hand or a pocket easily.

The user interface works well with either one or two hands. The controls are simple, intuitive and make sense. (I recommend you read the short manual or it might take you a while to stumble onto some of the more subtle features.) The thumb slider works well, even with a large list to scroll through-when your thumb hits the end of the slider, the display keeps scrolling. Using the slider to control volume rather than a physical knob or wheel is a good idea.

One of my main reasons for picking the H10 was the FM tuner. I like to listen to National Public Radio and other local stations. The tuner has good reception and it is easy to program stations as presets. I have used the ability to record an FM transmission a few times already.

The color display is bright and clear. The screen layouts make sense and have useful information. I don't have a reason to use the player to display pictures (other than when showing off the player), but it does have this ability.

I had no problems getting Windows XP to recognize the player-it shows up as a USB drive. Data transfer rates have been good for a USB device. I've loaded my entire library several times as I've played with different software besides Windows Media Player. It takes about an hour and a half to transfer 12GB.

Some reviewers have complained that the player locks up when they used Windows to browse the player's hard drive. It does take a while to display the contents of folders on the player, but I haven't had the player or Windows actually lock up.

The battery life has been good. I've taken it on a couple of multi-day trips and haven't run it down completely.

The OK

The player is designed to work with Microsoft Windows Media Player 10 (included on CD with the player). WMP does all of the basic things you want: rip, organize, update ID3 tags, build playlists, sync with the player. Of course it takes Microsoft's typical "software for dummies" approach-it doesn't do any of the things as well as some other programs and you can't change the way it behaves, where it stores your music files, etc. ("Sorry ma'am, but you don't need to know the bit rate we're using to encode your music. Move along now...") But, if you are willing to be assimilated (resistance is futile!), it can manage your music collection and player adequately.

Fortunately, because you can copy the music files directly to the player using Windows, you can use any software you wish. I like to use FreeRIP to create the mp3 files-it works very well, queries freedb so you don't have to type in any information, supports variable bit rate encoding, and is free.

To use the player with a lot of content, having clean ID3 tags is critical. ID3 tags store the information about the music file (artist, album, title, genre, etc.) in the MP3 file. I tried Windows Media Player, but again ended up using a different free program (MP3Tag) that worked better, especially when cleaning up hundred of files at a time.

Some reviewers have complained that the player will not play songs in the order that they were on the album. Remember that the players has only the information in the ID3 tags and the file names to work with. It doesn't seem to use the "Track" tag, but you can get it to play in album order if you include the track number in the file name and play songs in alphabetic order. For example, I name my music files "Artist - Album - Track# - SongTitle.mp3." 99% of the time I have the player on random shuffle.

I'm still looking for a program that can make it easier to sync the player and manage playlists.

I don't expect the software to be an issue for the typical owner-I tend to be very particular.

I suppose the support for text files is useful, if you wanted to keep some reference files on the device. I've read novels on a Palm Pilot, so I'm not opposed to using a small device for reading, but electronic devices have a long way to go to before they can match the performance and convenience of paper for pleasure reading.

Some reviewers have mentioned having to upgrade the firmware and having to remove the battery to reset the player. The H10 20GB does not have a firmware upgrade release yet, and it resets very easily by pressing a small recessed button with a paper clip. I have had to reset the player a couple of times, but it reboots quickly and this hasn't been a big deal.

The Bad

Bad is relative. Nothing I've encountered with the player is truly "bad."

Probably my worst complaint is that there is a brittle-sounding click in the headphones as the player changes songs. I don't really notice it any more, but at first it was annoying.

I like to listen to longer material, audio books and old radio programs, and fast-forwarding to a mid-point to resume listening can take a while, even with the scan rate set to max (6x). A progressive scan (longer you hold it down, the faster it goes) would be more effective and intuitive.

The player comes with a white translucent silicone protective cover. It has a belt clip and is soft and does a good job of protecting the player, even if it is not the most attractive thing I've seen. I've listed it under the Bad category because it also makes it difficult to feel the Prev Track/Play/Next Track buttons through the silicone.

I haven't had to call iriver for support yet, but have no illusions about the quality of live support that will be available. Unfortunately, no one provides good customer support. Best we can hope for is a device that is made well enough that the need for support is rare. So far, the H10 20GB seems to fall into this category.

Because the player is designed to be a copy of your master library, there's no obvious way to delete files (even ones you've recorded using the player's FM tuner) using the player's interface. You have to connect it to your computer for this.

There's also no obvious way to figure out how much disk space is left on the player, either from the player or from Windows. As a work-around, I add up the size of the various media directory trees on my computer to estimate how much space is left.

I'm hoping both of these are addressed by firmware upgrades.


Oh.. and I wish I had gotten red.

I've had this player for about three months now so I can safely write a review.

First the good: I got this primarily to use with Rhapsody To Go (there was a $100 rebate if you purchased this player and got a subscription), after a few initial hiccups everything worked fine. The unit has frozen up on me several times but I just let the battery go dead or reboot attached via USB to my computer and everything works again. The FM radio feature is nice to have and works fine as well.

Now the ugly: There are some features in here that are simply unnecessary, such as the picture viewer (who wants to look at pictures in a 1.5 x 1.5 inch screen?), the text reader (see previous comment), and the digital recorder. AM radio and or Satellite radio capability would be better than any of this stuff. It's also annoying that there is no way to play one song by itself - that is, if you browse your way to a particular song, it automatically plays the next song on the album or playlist it is a part of. Many times you just want to hear one song, so it is really annoying that they didn't think of this. Finally, you cannot hook up to a computer via a standard USB cable but rather only through their proprietary cable, same for hooking up to a power source. Ergo, if your cord is lost or busted your are up the creek without a paddle unless you order another one. What worries me is the prospect of iRiver going out of business and then I will be unable to order a new cord and will be stuck with a $200 purchase that does me absolutely no good.

All said, it's not a bad player but if I had to do it over again I probably would have purchased something else.

I recently bought and returned the YH925GS. Not only did it not have an FM tuner (didn't care that much), but adding, modifying, and deleting files was becoming a BIG pain.

The MP3 player is pretty slim, even though it's not the slimmest one you can buy, it's light so if you like jogging with it or excersising you'll barely notice it. Like all 20 GB MP3 players, you can store 5,000 songs (approx. 400 CDs). The controls look strange at first, but actually, all you need to control is the touchpad. There are also arrows for them most easy navigation. You'll notice that it's easier to use than most MP3 players on the market today. The battery life is 16 hours. Some of today's players have more than 20 hours, but I guess 16 is okay.

The player also comes with a 1.8" LCD screen, and more colors than a computer so your photos will look of professional quality. On this player, something that most if not all players can't do, is view .txt files. This is a really cool feature. You can store lyrics or essays in Notepad, then transfer them into the player. This is a VERY cool feature that I will be using more often.

The sound is really good. It doesn't have WOW features that most MP3 players have, but it has a very decent equalizer. The sound isn't distored at all, and I'm suprised about this.

The player also comes with recordings and FM tuning. THe microphone can pick up voice pretty far, and the FM tuner is quite good too. There are also 20-preset stations for your tuner. And listen to this one, you can rip off of the radio. How cool is that? Say your listen to the radio, and you hear this hot new track that is so good, you can just press record, and you can listen to it whenever you want. It's not that other players don't do this, it's that this is the 1 of 2 players that has the fantasic combination of 20 GB, Radio, and Recording. (the iAudio X5 is the other player that has this...I didn't buy it because it doesn't allow you to change track settings, WTF?)

It's also PlaysForSure compatible, but to use WMP 10, you have to download the drivers from the iRiver website. Unless you have a lot of music on WMP, I would just stick to the drag-n-drop. It's not just drag-n-drop (e.g. My Computer, iRiver) or WMP 10 that's compatable. RealPlayer is compatable, and Napster is too (but I think Napster sucks). To put photos on your MP3 player, you can use the manual drag-n-drop. As a matter of fact, the My Computer>iRiver method is probably the best. I have no reason why you would want/need WMP 10 or Real to manage music. Though, I guess to have further options, you would need it. But otherwise, it's VERY easy to add tracks since you can drag-n-drop. But remember, if you can't get Windows to understand the H10, you'll need to go to iRiver's website and download the new drivers. I wish they would give you the drivers beforehand, because some people with computers may not have internet.

Overall, if you want the great combination of 20 GB, WMA and MP3, Recording, Drag-N-Drop (no hassle with WMP or Real), and FM radio, you just HAVE to have the H10.

This is more 4.9 stars - great and almost perfect. I have been with iRiver since their previous 20GB model (the one ere this one.) It is a DEFINITE improvement. This model allows automatic category set-ups with Artist, Album, Genre and the likes; and also, one is able to create Playlists via Windows Media Player. The battery life has definitely been extended; and unlike the previous model, does not diminish every time you upload or delete songs from the player. (This was what always killed me on the older model.)

The difficulty, though, is in the set-up. When one uploads, it automatically categorises the songs via available information. The problem with this is that you won't be able to view songs that don't have an Artist or Album in those categories. A separate folder will be created for "Unknown Artist," "Unknown Album," etc. (Although, this issue can be dismissed with the built-in "Browser" feature.) Another issue is with Playlist creating. Unless you have it checked and the songs still on your computer (via Windows Media), it will automatically delete the songs you are not syncronizing.

Here is a run-down list of Plus/Minus of the new player. This is set-up in comparison (though not included) of the older models.

PLUS -
1. New, sleeker look.
2. A bit smaller.
3. New, classier backgrounds in the player.
4. Better Radio sets.
5. Extended battery life.
6. Easier (and about 10x faster) uploads/downloads (as in returning the songs to your computer).
7. New playlist feature.
8. Greater sound enhancements that are more versatile (SRS WOW, User, Rock, iriver Rock, etc.) and easier to change.
9. Automatic categorizations.
10. Great new Browser feature.
11. Ability to save and read Text files and Photos.
12. Works wonderfully in a car stereo system. (Imagine a mini theater in your car without the use of sub-woofers or extra speakers. Yes, it's THAT good.)

MINUS -
1. A bit confusing at first with finding your music.
2. Plugs to charge are annoying to figure out.

I do believe that the plus definitely out-weigh the minus. This is a MUST for any fan of MP3's and general music. This makes a great storage device if not used for music. Trust me, for the price, it has more features than an iPod AND works better. iRiver is the next generation of MP3's.

I got exactly what I expected in buying this iRiver over its trendy rival, the iPod: having additional features at the expense of design. Song organization, music playback, and menu interface are all superb. A very neat feature is the player's ability to record from the radio. I have found this very handy. And of course, the text compatability is great and easy to navigate.

However, there are some annoyances here and there. Navigating menus isn't smooth, especially when compared to the iPod photo. There are occasional load times and the scroll speed could be a bit faster. Also, loading playlists onto the player can be tricky. The learning curve on this player is definitely steeper than the iPod.

Overall, the player is worth its cost. I would only recommend this player if you are buying it for the extra features, such as FM radio, text compatability, and voice recording. Otherwise, you should go for the iPod photo's smoother menus, elegant design, and ease of use.

This is a great first time mp3 player. The price is well worth it considering other 20GB players cost far more. The music is easy to download and takes virtually no time at all. PLUS you it holds pictures.

Make sure you have all the latest software and the players works like a charm.

There are quite a few snags but nothing too bad (it freezes up). The resest button clears it up with no loss to memory. Plus my experince with their customer service was really pleasant. I called them with a problem and had an answer and my problem fixed in under 5 minutes. I thought it would be a more tedious process because of what I read from other reviewers but I had a great experience.

Again I would recommend this to any first time MP3 owner or second or third time owner.

I got my H10 on Friday and couldn't get the unit to finish its boot sequence. Using the emergency sync I was able to reformat and install the latest firmware, but the unit still would not boot. iRiver online customer service didn't help much so I sent them an e-mail (via their system) and on Monday I called. There was little wait for a phone rep. but he said I'd already done everything I could and that it needed to be returned. Amazon had a new unit in my hands three days latter. Way to go Amazon. 35 days after sending my e-mail to iRiver I finally got a response saying they were sorry for the delay and that if my problem persisted to please contact them. Bottom line, if you have a problem, call, don't wait for online CS to get back to you.

The new unit works well and I'm very pleased with it. The only problem, as others have mentioned, is the sync function. I made changes to Windows Media Player library a few times to get things the way I wanted them. The sync would add the "new" order as new selections and pretty soon I had 4-5 copies of the same songs/albums on the player. The sync function does not seem to delete or rearrange items on the player, it only adds items to the player. The only way around this was to delete all the files from the player and sync again. Now things are sync'd between player and WMP as long as I don't delete or move items in WMP. I'm very satisfied with the battery life on this unit.

So after a year of owning one, my iRiver H10 was stolen from me a week ago from my workplace. Currently I am in the market of looking for a new mp3 player, so I thought while I was at it I'd give a review of my 'ol grey

The Good:

Comes with tons of extra excessories that you cant get with the iPod. Built in FM tuner, voice recorder, text viewer, and a browser that easily lets you access any of these in a second.

Colorful screen and sleek look make it a very attractive player. The size never once bothered me, in fact it was perfect

Personal preference I know, but I way prefer the up-down scroll over the circle. It's way easier to go from track to track. As well the buttons on the side make it easy to go from track to track even if its in your pocket.


The Bad:

Viewing the mp3's through windows was excruciatingly slow, but mainly because I almost had mine completely full. Still though, if other people have said the same thing, then I guess it wasn't only mine...

After a while of having all my albums on my mp3 player, I one day turned it on to find that it had reversed all the track orders. I took off all the songs and put them back on, which temporarily fixed it, but after a while it did the same thing. I soon realized that it was in fact listing the songs in order of most recently played. I tried to find a solution to the problem, but with no luck. And don't let other people fool you. I checked the ID3 tags a million times and they were numbered correctly, and should've been in correct order. I just don't know why it did that!

I also found that the random fuction was a bit weird. I kept on hearing the same songs over and over again. After a long time I realized that it was randomizing only within a few letters. So if I had started off with a song that started with an A, then it only would've played the songs with the letters A, B, or C in the beginning. If I got tired of the ABC songs, I'd have to scroll down to F or G, or wayyy down to M or N. This got pretty frustrating, but I don't know if this was only my player, and I'm fairly certain there was no feature on the player that made it this way.


So all in all, it was a great player for me. It got me through some boring lectures and lengthy bus rides. I'll miss the hell out of it, but I don't think I'll buy it again. The random function pissed me off too much, and I'm big into music, so I like to know what album a song is off of when I'm listening to it, which the iRiver does not do. The wrong album order didn't bother me too much after a while, but mainly cause I listen to it on random pretty much all the time. Even though I wouldn't buy it again doesn't mean I would not reccommend it though. However I do realize that I am biased against iPods, but why would you want to run out a buy something that everybody else has? There are better alternatives, and I do believe this is one of them!

I will say that I do love this player dearly. It's done everything a player should do. I can listen to music, and the quality sounds fantastic, however, now that I have had this player for a year, there have been more than a few bugs in the gadget. I've called Customer Service a thousand times, and if you haven't read it here already you know by now that they are indeed lousy, (they usually try to get you off the phone if you call about this gadget, I should warn you). The main problem is when you try to put music in the player, The player itself freezes in the process of sycnhronization! The LCD in my opnion is beautiful, and although now it's a bit bulky, it's function is a little out of wack. Another problem that happens to me is that recently when I add a song to my playlist, and try to download it or sync as we call it to the player, the player will freeze in the process and I could lose almost half of my playlist thats already in the player! What I have discovered is that after it reaches 1 GB the player begins to defunct and act slowly, which defeats the purpose of making it a 20GB( I only have 6.5 gb of music anyway)! Look for a player that can withstand the capacity of 20gb, and aviod this one. Although it is a good first time player, it's just not really worth the hassle. For now I'll learn to love and deal and accept the problems my player brings, but once the battery dies, I'm getting a new one that works better...

Well I bought mine for 130 bucks. It was factory refurbished with 90 day warranty. I'm going to outline all of my issues with it:

PROBLEMS

- When I first received it, I was amazed at how awesome it looked and felt. But, this player is suppose to be plug and play. My computer system is custom built, and did not pick up the mp3 player. On my mothers Dell, it picked it up immediately. I contacted Support, and they were useless. Worked all week trying to figure it out, then just bought a usb2.0 hub, and now it works fine. I researched this problem a little more and found that it's a common problem with this player.
- It is kind of bulky... would have liked it to be smaller
- I really don't like the programming on it. You have to go into settings to change shuffle, repeat... eq's... and so forth. Kind of annoying.
- Scrolling for songs on this is completely annoying. It is touch-type scrolling, but not as simple and easy as an Ipod. Ipod's is circular while this just up and down. I have over 2,000 songs and it takes forever to get to middle tracks, even when I increase the scroll speed in the settings.

THE GOOD

- It is fairly cheap...
- Works with napster, yahoo unlimited... windows media player playforsure...
- The sound is pretty good, earphones are okay...
- Comes with a rubber case/skin to protect it