Customer Reviews

iTouchless Deodorizer Touch-Free Sensor 13-Gallon Automatic Stainless-Steel Trash Can

5 star:		(617)
4 star:		(201)
3 star:		(49)
2 star:		(56)
1 star:		(81)

 

 

I experienced many of the same problems with my itouchless trash can about a month after purchase. It started acting erraticly one day so I thought the batteries might need changing. I did that and everything seemed fine. I shut it off that night and when I turned it back on in the morning it did not work right. It would open normally, but would not close unless I pushed the close button. Sometimes it would stay closed, but other times it would open at random or open right back up as soon as I closed it. I went back through and read all of the reviews on Amazon. I e-mailed the company(itouchless) and called the 800 number I found on one review and left a message (it was on a Saturday when I called). The funny thing was, before I got a call back, the trash can started to work again. All I did was push down on the cover one time after I closed it with the close button. I don't know if that is what did it, but I haven't had a problem since. I was a little nervous that customer service at itouchless was not going to be helpful because many of the reviews stated as such. I didn't have that same experience. I got a phone call and an e-mail 3 days after contacting them. This is what the e-mail said:The sensor could be affected by moisture,stain or fingerprints. To fix the problem please try:
-Take out the batteries
-Use a wet rag to wipe clean the lid, especially in the sensor area a few times. You can rub it to remove any stain on it.
-Set it aside for at least half a day.
-Reload the batteries with alkaline batteries to ensure the best result.
-Put the lid back on and see if it will function properly again.
If this doesn't help, we provide a one-year warranty on the product if it was purchased through our authorized dealers with a receipt/invoice. Please feel free to contact us if you have any questions. Thank you.
Meilina Liu/Customer Care/www.itouchless.com
I hope that helps some of you that have had problems with your trash can. It is a very cool product when working properly!

I first purchased the 8 gallon plastic model and it was amazing in every way.Never again would I have trouble wiping off a dinner plate or drippy leftovers having to somehow manipulate the poorly designed (but good effort) lids on every trash can ever made.No foot pedal to jerk around with,no more ugly bag hanging over,just move over the perfectly measured and designed lid and voila,the best part of the meal is here! Yes,that's how beautiful this invention is and works.
So I decided to pass this model on to my mom and go for the 13 gallon stainless steel model.While the lid is slightly smaller than the plastic model,on account of the sleek "wall hugger space saver"design,which required a little better aim til I got used to it,I was even more pleased with the beauty of the unit and overall I was happy with my decision.But don't get me wrong, the 8 gallon plastic model works just as well and is a sharp little trashcan,as far as trash cans go.

Both trashcans are lightning fast.As fast as you can put your hand in front of the lid,bang,it pops right up.It stays up til you're done,move away and boom,it pops down.It's quiet enough.Nice little whirling sound.It has an on/off button on the back,in case kids wanna play around with it,or around it. Worse comes to worse you can take out the 6 "D"batteries that should last for years if the kiddies figure out the on/off button.But that's unlikely.

It has a "stay open" button as well,for those busy occassions.AND, they both stay as clean as you choose to keep them because it's so easy to "hit the mark" every time! It has a "ring",which tightly and neatly holds down any type of bag and hides the overlap very cleverly so it doesn't get soiled( BE CAREFUL NOT TO FORGET TO REMOVE THE RING WHEN CLOSING THE FULL BAG, OR OUT WITH THE BAG TO THE STREET IT WILL GO!!!). Just a wipe on the top now and then for dust.The design allows you to make the most of each and every garbage bag.No more half full ,wasted bags.Every inch of the bag is used and when it's ready to go there's just the right amount of overhang to close it up. AMAZING!
EVERY household should have one of these.It is truly a thing of the future, here TODAY!

It worked great for a few weeks. After that I experienced the same problem that many others here have. The lid stays open. When the close button is pressed, the lid closes and opens back again after a second for no reason. And it simply stays open even if there's nothing around it. Changing batteries didn't help. I closed it and shut it off for a day. Then it worked well for an hour or so before malfunctioning again.

I'll be calling their customer service and will update this review. If their service sucks this wouldn' be a product worth buying no matter how fancy it is.

Some reviews mention about their customer service giving a damn! If I experience that I'll make videos of the malfunctioning trash can and post it on YouTube.

I received it on 7/31/06 and was impressed w/ how well the manufacturer had packed it for shipping. It was evident they take pride in their product. As another reviewer noted, the metal could be thicker, but really it is quite adequate. It looks sharp, works as promised, and now it's less expensive than when I purchased it here a week ago. BTW Amazon has the lowest price on this item and w/ free shipping it is quite a bargain.

I ordered this product & paid $100 plus for the item. I found the same identical item for $50.00 at Sams club. The plastic gear that controls the lid is way under engineered. It came apart in less than a year. This destroyed the touchless qualityTouch-Free Stainless Steel 13-Gallon Trash Can

The trash can is great. Once its put together which is a simple 5 minute task it works great.

I like the way the inside ring holds the trash bag seamlessly with no white plastic sticking out at the edges. You place the bag inside and use the ring holder and fasten the ring down over the edges of the bag to hold it in place and simply fold the excess edges over the ring inside the bin. Very quick and no mess getting trash bags out of the can.

You can also make the bin lid stay open using the open button for longer jobs. For everyday use the 3 seconds opening time is ample.

I've been shocked once or twice when I've stood too close and the trash can opened, but we're all used to it now. The kids don't fuss with it either once the novelty wore off.

A fun novelty; don't buy this product for daily use. Extremely noisy gearbox to raise and lower the lid. Difficult asymetrical trash bag retaining ring inside the can often slips down past its retaining point and is always exposed to trash so you can just about guarantee you get garbage residue on your hands when changing the bag, and now I find the lid hinge points are very fragile and break, and the only solution offered by customer service is to buy another "lid assembly" for half the original cost of the unit when there should be a way to buy the broken plastic piece for $2 (Okay, $10-$15 by the time everyone gets their cut) or some kind of repair kit to patch the hinge area.

This trashcan worked great for the first 45 day. Then it kept staying open. Got tech support that didn't fix the issue was told to mail it in. After mailing it in on Dec 8th they said that it was take about 2-3 weeks after arrival before mailing it back to me. Well it is now Feb 15, I have called 5 times and spoked w/ angela who keeps saying it is being mailed on this date or that. Oh it's sitting in receiving and will be sent today. Oh were looking into it. And so on. Will i get it back or won't I. Oh and no one will claim to be the supervisor. Go ahead call them yourselves 800-660-7978 you'll see. Isn't it pretty bad when they know 1 of x number of customers by name???

Not sure if anyone else has posted this solution, all you have to do is cover part of the sensor with black electric tape, the more you cover the closer your hand needs to be for the lid to open. Overall a great trash can, only negative besides the overly sensitive sensor is the stainless steel is a bit too thin.

I am very disappointed with this trashcan. Within 1.5 months of purchasing the system, it's already malfunctioning. The trash can opens of its own accord and remains open until you push the close button. Then, it opens up again. However, when you try to open the can utilizing the motion sensor, the can doesn't open. I am so frustrated, I can't believe more people haven't posted regarding this problem. I would strongly advise against purchasing this product.