Top critical review
17 people found this helpful
Mine must have been defective; just OK otherwise
on August 3, 2013
Bought this after reading reviews and watching it in action on YouTube. Thought I would spend the money and get that glass-feel back and get rid of these "replace it every 3-6 month" screen protectors.
It arrived quickly and it was well-packaged in an eco-friendly manner. Included instructions and links to videos showing installation. I must say I have installed many, many screen protectors in my life, from wet-installation to dry-installation to whole phone wraps; so I had some experience going in.
I carefully removed my old screen protector, cleaned the Gorilla glass good with non-residue optic cleaner, blew it off with some compressed air, aligned it, and boom, this thing just fell on perfect, no bubbles, no dust, perfect fit and seal around the bezel of the phone. No oil-slick look like you get with an OtterBox Defender or equivalent integrated screen protector on the phone from time to time. Was blown away with the look, quality and fit of the protector. Really seemed to resist (or at least not attract fingerprints).
Now for the CONS...
The included aluminum home button "extension pad" was black...kind of didn't fit the cut out in the glass perfectly; and shouldn't it be blue to match the original?
It covers up the Samsung logo at the top. Honestly this wasn't a BAD thing, just made the phone look a little generic.
The little "touch response" dots. You can only see them when the phone is off and glare from a light is hitting the phone directly. Another thing I could live with.
Now for where things went BAD...
The touch response started out decent. Something I could definitely live with. Maybe a 10% loss of responsiveness. Over the period of a week, it got progressively worse. To the point I couldn't stand it. I'd say 25-35% of the responsiveness was gone, like swiping screen to screen or app drawer screens became impossible without making a concerted effort. And swiping the keyboard or pressing individual keys; forget it. I never sent so many mis-typed texts and emails before.
Scratch resistant, 9H hardness, yeah whatever. I would say if you dropped the phone and it kept the Gorilla glass intact, yeah. But general day-to-day usage, it being in my shirt pocket, it showed micro-scratches from where it rubbed up against a pen in my pocket. I could live with this because they didn't effect the visuals on the screen.
Now for the deal breaker. Less than a month after installation, no drops or impacts in my UAG case, it started to crack down the middle. It started as a small 1/4" crack that didn't appear to go all the way through the protector. Then it started to expand towards the speaker cut-out then down to the home button. When this happened, the screen response was reduced again, probably about 50-75% of regular screen protector. Not to mention the crack down the protector crippled the display.
Took some high-resolution pictures of the protector on the phone in the UAG case in it's last days and e-mailed them to support. Of course I got the run-around about it being out of warranty (I received it approximately a month before I actually installed it due to working tremendous overtime) but it was on the phone and in use less than 30 days. Then they told me the case installed was incompatible with the product and caused stress fracture. (I had mentioned I babied my phone since I bought it with a Otterbox Defender, but switched to the UAG case when I put the ScreenMate on and they stated the Otterbox was incompatible; a simple misunderstanding of what was on the phone during the ScreenMate's life).
Initially they offered me a 20% discount towards a new ScreenMate. No thanks. Obviously, reading the more recent reviews, there is some kind of manufacturing defect or production problem. Replace it with a solid part and I'm a customer for life.
After enough back and forth they finally offered to refund my $30, minus a 15% restocking fee. So I'm out $4.50 and lesson learned. Switched back to cheap, flimsy film screen protectors until they work out the kinks and make this a worthy product.
Bottom line, iloome, I loved your product. It had some minor knit picks I could live with; and one major flaw I couldn't. When you fix your production problems or revise the product I'd love to switch back.