Did you bump or drop it? the formatting gets knocked off with the most minor of mechanical forces, and you will have to pay Amazon $200 for a replacement, unless of course you have already shelled out another $65 for their "extended" drop warranty.
My kindle had the same thing happen as did my business partners... the black lines thing appeared on our Kindle after just a few days. Both were replaced by Amazon for free. We did not drop ours, we live in seperate cities and all of a sudden, black lines through the pages.
If your Kindle screen suddenly develops black lines across it, you need a new one. Unfortunately, this happened to me less than six months after my warranty expired and Amazon won't replace it. If you suddenly, randomly get black lines on your Kindle screen, you'll have to buy a new one...and why on earth would I want to do that when the thing self-destructs after 17 months?
Warning to anyone thinking of buying a kindle, mine stopped working after 5 months (critical battery message, same as lots of other kindle users) and amazon customer service is appalling. I have emailed them every day this week to try and resolve the problem, keep getting an email back telling me to go on the amazon website for help or giving me a number to ring that just rings out. Guess all I can do now is to go back to reading real paper books that will never fail me, oh yea, and keep spreading the bad news.
I don't understand what the problem is. My Kindle stopped working after 6 months. I called Amazon and spoke to a helpful representative who tried to trouble shoot the problem over the phone. She decided that it was defective. I had a new Kindle on my door stop within 2 days. Packed up the old one and shipped it off. Of course they had to charge my credit card for the one that they sent but I was credited as fast as I received the new Kindle. I have to say that my experience was totally positive and could not have been happier with the service I received from Amazon.
That advice -- hold slider for thirty seconds, release, wait for it to blink -- seems to work. The "stuck in sleep mode" thing happened to me after I had used text-to-speech mode for about two hours. I wonder if that is a coincidence, or if the "experimental" aspect of that mode caused a problem.
This is exactly what happened to my Kindle. It was about exactly 17 months after I got it as a gift, so I am sure there is no warranty. Black lines started appearing across the screen, then blank patches, then eventually the whole screen was unreadable. It does seem it was set to self-destruct and force me to buy another one.
uk freephone number is 0800 496 2449 - do not phone usa number! i was on hold for twenty minutes - they were rude - unhelpful - deliberately slow - obstructive and finally after twenty minutes of messing me around and not getting me anywhere - they told me that there was a uk number i could ring - i then had to beg them before they would give it to me
Once upon a time, I bought a kindle DX for $500. I was excited by the devise and its ability to improve my daily routine, so I paid a premium to have the new DX version. A year and a half later, the screen stopped working, unprovoked. I did not drop the kindle; I did not get it wet. It just stopped working. When I inquired about repair, I was told that the warranty has expired and my remedy is to buy a replacement for the cost of a new Kindle. On the phone with a representative, there was no attempt to trouble shoot, no possibility of a repair for a nominal fee. Just, 'sorry, you'll have to buy a new device, because the device you bought conveniently died just outside the warranty period without cause.' Should I be angry? Disappointed?
I think I have the right to be frustrated. I have been a constant proponent of the Kindle. Without fail, when approached by a stranger I have sung the Kindle's praises and championed the brand. And this is the thanks I get. Hard to believe.
Needless to say, I will not be a supporter of the brand any longer. I will buy an Ipad and never look back. Maybe I'll continue to pretend reading the kindle in public so when people ask me how I like it, I can dump all over the devise and the brand. Or while I am reading my Ipad, I'll pretend it is a kindle and do the same.
Thanks for nothing, Amazon. Great work, Mr. Bezos. If I had Amazon stock I would sell it; this company is headed for the tank if it continues to treat its customers this way.
3 Weeks after purchasing my Kindle 3G (6 Inch) with built it Wi Fi, it is suddenly not working, its failure started with a weird message about being not able to connect via the available Wi Fi, and all the pages of the books went blank, with only the title of the last book I was reading. Few hours later it is completely dead. Any ideas guys?
We just got our new kindle in the mail and cannot get it to turn on. The only thing we see is the initial page saying to press and release the power switch. It's been charging for about 45 minutes to an hour now with the same outcome. The hard reset that was mentioned earlier does not work. Any other ideas? Is there a cover over the screen that I'm missing? Any help would be awesome. Thank you
OK - if your kindle is doing strange things and the hard reset doesn't work, then its quite simple - you are not going crazy or doing anything wrong - you have one of the faulty batch - you need to contact Amazon on 0800 496 2449 and send it back and they will send you a new one. Hopefully the replacement will be one from the "good" batch, although some people have had to send them back twice. My replacement, so far, is working fine so I'm hoping I got one of the good ones. There are a number of "dud" Kindles out there and I'm so fed up with the people who act like the people who get one are just too stupid to work out how to use them. It's not that you are doing anything wrong, there is no magic solution to it, you just have a faulty product that needs replacing. Hope this helps!
I called Amazon at 1-866-321-8851 and the guy was very nice. I was like a day away from my Kindle Warranty expiring and within ten minutes of telling the guy that I had random lines through my Kindle he stated that they would replace it, etc... So I am very pleased, because they very easily could've said, "No Sorry, etc..." So Thank You Amazon for stepping up and supporting your product, which from the reports above seems to break down quite a lot..... But Thanks Again!