I noticed a lot of bad reviews for the game and I believe they are all warranted - but I was curious to see how many of you have returned the game and how many of you are planning on keeping it. I think the biggest message gamers can relay to the developer EA is by returning their products. An even bigger message to do it on the day it was released!
I wish I could, but EA offers no refund for the PC download. It was a hard $60 lesson, but I am never purchasing another EA game again, and never even consider (no matter how bad I want) purchasing a game which requires constant online surveillance (aka DRM).
Good News! I just heard back from Amazon and they refunded the entire amount to my credit card. The person writing stated "I understand your concern regarding SimCity - Limited Edition [Download]". My origional request for refund was issued by clicking on "View Order Details" on my Amazon order, and clicking on "Problem with this order?" button (on the right). This button allows you to enter an email (with order number). I simply requested a refund in this form. Thanks Amazon for being an amazing company!
Amazon is no longer issuing refunds. They are deleting posts that refer that they got one as well. They are trying to send people directly to Origin now. Don't bother preordering from Amazon any more, just go to the source to get screwed directly.
Amazon is refusing me a refund. They stated that EA is "making a patch" and just want me to blindly hold tight. There was no way around it. They pretty much pointed fingers at EA and said that they have nothing to do with it. I've reported EA through the BBB, blasted their facebook, left several negative reviews AND I just filed a charge back with my credit card company. The representative on the phone said that there should be no reason as to why I don't get a refund. I will never buy/play DRM based games again. I think any company that is dumb enough to go this route is going to sink very fast. CALL your credit card company and file for a charge back.
I'm not usually a proponent of mod justice... but in this case, slamming EA with a few thousand credit card charge backs (that must receive a response from a real person) is probably a good way to get their attention. You bought a product that doesn't work, and that is a valid reason for completing a chargeback.
Please note: Only do this if you bought directly from EA. If you purchased it at a store or Amazon doing a chargeback will punish the retailer and teach EA nothing.
If you ordered through Amazon then it's worth talking to their customer support, they seem just as frustrated with this game as we are.
EA on the other hand people are getting mixed luck. Some are getting refunds some are not.
Be aware if you initiate a chargeback against EA your Origin account will be automatically banned. Thankfully that's not really an issue considering the Origin library is pathetic with most people having nothing in it anyway.
BF3 could be an issue I suppose or maybe the Sims but it's not like it's hard to get a "free" replacement copy of the Sims now is it.
I was able to get a refund from EA. I just stated that depending on how our conversation went and how EA handles the issues with the game going forward I "may" purchase the game at a future date. I told them that I would call my bank if they didn't refund me and I would never buy another EA title again.
Haha, I am keeping my game sealed since it arrived 2 days ago. How stupid is that? I bought a game on pre launch, it arrived on release day and I haven't opened the package because I am afraid I will not get a refund if I do so.
Still waiting to see some positive reviews and open the package, but so far it doesn't look good... at all.
This is yet again another lesson for the gaming community . Within a MONTH, 2 games(Sim City, Aliens:Colonial Marines) with massive expectations have been complete mistakes, plagued with problems and/or piss poor content. DO NOT PRE-ORDER or buy on day one anymore,(especially digital downloads, no chance of a refund) this is what is in store for you, why would you buy a game before you even know it is good or in working condition upon release? for a new skin? because you're going to buy it anyway? this mindset allows publishers to get away with things like this, Duke Nukem was a terrible game but it made a monstrous amount of money due to pre order sales. Diablo 3 had thousands of people unable to play for days after the games launch. Skins and DLC are not worth these risks. Make the publishers earn our money and trust, not just hand it over to them before the game is even in the hands of the customer!
effing retarded piece of crap, Roller COaster tycoon series and Simcity series were big parts of my childhood and as a grown man i just wanna play these once awesome games again.. this damn thing is not sim city and why the DRM... I am kinda angry because EA ruins another franchise.. if someone here tries to file a petition or something, i am in.
Hey Guys, I have just received this answer from Amazon (2013-03-07) this is the kind of things that make me buy everything trought Amazon, not even to look for them in other places:
I'm sorry to hear about the problem you've had with "SimCity - Limited Edition [Download]."
As a standard policy, Games, Game Items, and Software Downloads are not returnable after purchase. However, because of the circumstances, I've made an exception and issued a refund in the amount of $59.99.
Your refund should be completed within the next 2-3 business days and will be applied to the payment method used for the original purchase. Once processed, you'll be able to see the refund request here: