i got this set through market place, it was still sealed and obviously the blurb on the back says contains 60-page collectors book, but there isn't one inside. anyone else had this problem? i notice that a lot of the items in marketplace state that the book is missing, but this one was obviously supposed to have it. awaiting reply from amazon but failing that does anyone know how to get hold of the book on its own? i'm kind of lost without the episode guide as the dvd's aren't grouped into season!
I just bought one from ebay and Its is SUPPOSE to be new it was in the packaging as well but does not have the booklet with it either. I am looking into it now. I don't think the seller knew that it was suppose to. I will keep you posted as well you keep me please thanks.
If the book was missing, congratulations! You have recieved a Chinese bootleg!
They can press DVDs pretty good over there, but apparently they can't print a book worth a darn.
The box for the bootleg set is slightly smaller than a real one, so the absence of the book won't seem obvious (there's no room for it). Also, the bootlegs have Chinese subtitles. They don't show up on the DVD menu (again, too much trouble for the bootlegger), but if you cycle through the available subtitles with your remote, you will see them.
The Chinese bootlegs are all over eBay. Sellers will claim they're the US version and that it's factory sealed. All you have to do is ask them for the UPC code of the box set in order to verify. American box sets have UPC code 012569832688. Chinese bootlegs have UPC code 9789853574562. And I suspect that those complaining of missing discs or scratched discs are the ones that bought the bootleg copies from sellers on Amazon marketplace.
I, too, am missing the book. Really bummed because I had read other reviews and the problems with bootlegs...but this was actually offered through Amazon and their Gold Box Deal of the Day a couple weeks ago so I thought I would be okay.
I checked the UPC and it is the American box set. Everything was sealed up and looked good. One of the disc sets were inserted backward, but that doesn't shock me. I guess I'll have to start watching all of the discs to see if they skip like others have reported. If they do, I guess I will try to get a refund. If not, I can live without the book.
This is definitely what is happening! I once bought the Chinese bootleg by accident, and now I have to wait to save up again for the real thing! I didn't realize how many people had also accidentally bought the Chinese bootleg.
If the shrink wrap is torn or removed, they won't let you send it back. Also, they can't re-sell it because it IS a bootleg, so they won't want it back. Still, send them a strongly worded email about your frustration & they should give you a refund. They did me. I bought what I thought was the real thing too - even though the order ended up going through a third party seller (which I didn't realize at first because it was in teeny tiny print) it was still promised to be fulfilled by Amazon. The picture showed the book and a picture of the American Box. The Bootleg box and American Box have different fronts, as well as different UPCs. When I wrote the third party seller and said I thought I had received a bootleg copy, she wrote back and assured I didn't. She then proceeded to tell me that Amazon was shipping the orders they were receiving. I then emailed Amazon directly and told them about what had happened and how upset I was. They processed my refund that day, and let me keep the bootleg copy.Then I found the UPC and realized I had indeed received a bootleg copy.
I was already on that course of action. I did finally receive my full refund. Thanks for the advice. My seller (UrGain) said I was an angry person who wanted to get VENGEANCE. He wanted me to send it back so he could get credit back. Yeah right. Repackage and re-sell is more like it. I reported him to Amazon and the FBI. I responded that he or his distributor broke the law, not me, and I didn't do anything wrong. I ordered the real set through Wal-Mart.com. BUYER BEWARE! Thanks for the post.
Look at your UPC Code; the bootleg copy's UPC is 9789853574562. Also, if you received a bootleg copy, there will be no commerative booklet in it. Was there a commerative booklet?
My advice to you is to write to Amazon.com or whoever you purchased it from and tell them you are missing a CD. Chances are, you won't be able to return it because you removed the shrinkwrap. (That was the same issue I ran into.) But when I told them I received a bootleg set instead of the original, they were pretty good about issuing me a refund. I hope this helps you somehow!
I am glad that you did finally get receive your refund. I'm so sorry that you had to go through all of that! Yes he probably would have resold it. Why would anyone do that?! I mean, some sellers on eBay don't know they have bootleg copies. The person I bought it from was basically just taking orders; Amazon was supposedly selling them. I had almost bought it from eBay before that, but I emailed the person and they were kind enough to tell me that they did have bootleg copies. I hope to order the real set someday, but for now I can't afford it.
so i just received a bootleg copy of this. i have no idea how to handle this situation. i didnt even know there was such a problem out there until i received my order & it contained no booklet, the pictures on the discs are faded, there's a thumbprint on a supposedly new & sealed box as well as some other issues. i'm so frustrated because i ordered my item & they told me they shipped it the next day & i had to wait almost a month before i got it (they didnt ship it when they said they did) & now to top it all off i finally get it & its the bootleg. ugh! i wanna cry right now. the UPC matches the bootleg that you guys are talking about. someone help me please???
o & to top everything off, the item i ordered was listed wrong because i ordered what i thought was the individual seasons packaged together but is actually the series in the red box. i'm just really confused on how to handle this situation and who to contact.
The very same thing happened to me too! I wrote to the seller because I thought that I had ordered it directly from Amazon but it turned out it was through a third-party seller but shipped directly from Amazon. The seller and someone from Amazon assured me it was in fact an original. The seller went on to offer me to return it for a refund, but then when I asked her for it, she said she didn't handle the refunds; I would have to contact Amazon. So I contacted them via email and explained what happened and mentioned what the UPC was on the box I had received so they couldn't come back and say, "Oh no you have the original" like the other person had said. I offered to send the box back even though I had already opened it. Amazon got back to me the same day and said I could keep the box set, but they would refund me my money. My money was refunded to me the same day. So I would suggest emailing or calling Amazon and let them know. Oh, and the other thing I had mentioned is the picture I saw when I ordered showed an original box set because you could clearly see the booklet and the box itself was different too. (The pictures of the cast are in a different order on the boxes.) So I also pointed out that the link itself to order was misleading. I hope this helps you! Good luck. I'm sorry for your trouble; I was hoping that no one else would have the same problem that I did.