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Most Helpful Customer Reviews
8 of 8 people found the following review helpful:
3.0 out of 5 stars
Official Guide,
By Anissa (St. Louis, MO USA) - See all my reviews
This review is from: mySAP CRM: The Offcial Guidebook to SAP CRM Release 4.0 (Hardcover)
This book is good if you want an overview of what SAP CRM has to offer. However, if you are looking for technical information, I wouldn't purchase this book.
6 of 7 people found the following review helpful:
2.0 out of 5 stars
Good overview,
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Amazon Verified Purchase(What's this?)
This review is from: mySAP CRM: The Offcial Guidebook to SAP CRM Release 4.0 (Hardcover)
If you are looking for an overview into CRM in general, this is a good book. If you want to learn anything in depth about SAP CRM this will not help you. There is nothing specific here about SAP CRM, no how to's, transactions, not even a detail explanation or example of a BDoc.
1 of 1 people found the following review helpful:
1.0 out of 5 stars
My SAP CRM,
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Amazon Verified Purchase(What's this?)
This review is from: mySAP CRM: The Offcial Guidebook to SAP CRM Release 4.0 (Hardcover)
This book is like a newspaper article; no technical or functional information. It just gives an overview and for those looking for technical / functional knowledge, this is not reccomnded.
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Inside This Book
(learn more)
First Sentence:
Why are market leaders such as Mercedes-Benz, Dell, or Wal-Mart more successful than their competitors? Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
collaborative business maps, interaction center agents, customer interaction cycle, installed base management, enables brand owners, trade promotion management, personalized product recommendations, field sales employees, project resource planning, field service employee, partner portal, customizing data, groupware solutions, customer knowledge base, product configurator, groupware server, mobile sales, campaign monitoring, availability check, order templates, field sales representatives, sales partners, business suite, catalog management, master data Key Phrases - Capitalized Phrases (CAPs): (learn more)
Solution Manager, Best Practices, Web Application Server, Account Management, Exchange Infrastructure, Gartner Group, Lotus Notes, Territory Management, Business Information Warehouse, Mobile Infrastructure, Canada Post, Sales Analytics, Service Analytics, Web Dynpro, Business Case Builder, Sales Assistant, Single Sign-On, Market Leader, Microsoft Exchange, Osram Sylvania, Solution Maps, Use Case, C-Business Maps, Don Peppers, Forrester Research New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Why are market leaders such as Mercedes-Benz, Dell, or Wal-Mart more successful than their competitors? Read the first page Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
collaborative business maps, interaction center agents, customer interaction cycle, installed base management, enables brand owners, trade promotion management, personalized product recommendations, field sales employees, project resource planning, field service employee, partner portal, customizing data, groupware solutions, customer knowledge base, product configurator, groupware server, mobile sales, campaign monitoring, availability check, order templates, field sales representatives, sales partners, business suite, catalog management, master data Key Phrases - Capitalized Phrases (CAPs): (learn more)
Solution Manager, Best Practices, Web Application Server, Account Management, Exchange Infrastructure, Gartner Group, Lotus Notes, Territory Management, Business Information Warehouse, Mobile Infrastructure, Canada Post, Sales Analytics, Service Analytics, Web Dynpro, Business Case Builder, Sales Assistant, Single Sign-On, Market Leader, Microsoft Exchange, Osram Sylvania, Solution Maps, Use Case, C-Business Maps, Don Peppers, Forrester Research New!
Books on Related Topics | Concordance | Text Stats Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
Citations (learn more)
This book cites 16
books:
See all 16 books this book cites
- Knowledge Management by American Productivity & Quality Center on 5 pages
- The Discipline of Market Leaders: Choose Your Customers, Narrow Your Focus, Dominate Your Market by Michael Treacy on page 19, and Back Matter
- in Back Matter
- The One to One Future by Don Peppers in Back Matter
- The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value by Harvard Business School Press in Back Matter
See all 16 books this book cites
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