Strategies for Web Hosting and Managed Services [Paperback]

Any IT decision-maker whom is responsible for mapping out a web-hosting strategy would be well served to spend the time to read this well written book.

Although the focus of the book seems to be from that of a prospective client of a Hosting Provider, this book should also prove to valuable to those Hosting Providers, providing an external but otherwise legitimate insight into the industry and some of the areas where service providers could improve their service offerings.

A definite read, or at least a quick perusal, for those who are sourcing a Hosting Provider or hoping to better manage a current Hosting Provider relationship.

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Doug covers everything. The first half of the book is about the different types of web hosts (shared, dedicated, co-location), and managed service providers (the people who can help you with whatever you might need to get done.) He tells you everything about the relationships between the managed service providers and the web hosts that you would have never known otherwise. He practically holds your hand and gives advice as to how you should select your hosting solution.

The second half of the book is where I truly believe the book really shines. Doug gets into Service Level Agreements which is absolutely critical when selecting a web host. He then talks about traffic models and how you should evaluate your site based on its projected traffic, bandwidth and so on. This is critical if you are planning a site, as it gives you a true sense for what's realistic, how many visitors translates into what types of servers and so forth.

Next Doug covers Web-Site Architectures and shows you the various models you will probably want to consider when initially setting up your site. He even goes into content caching, connectivity practices, storage, Backup and Recovery, Security and so forth.

I would have been lost and made so many mistakes without having read this book front to back. It is written well and is easy to understand!

I give this book an A+ as it is one of the top two technical books I've read. And don't take technical the wrong way. It is written in layman's terms, so anyone who feels comfortable with the Internet could pick this book up and understand exactly what Doug is talking about!

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Although the book has five parts, it can be divided into two sections that will serve two different audiences. The first section, comprised of Parts I through III, is focused on vendor selection, the hosting strategy itself (shared or dedicated servers, colocation or managed service providers), contracts, risk management, service level agreements and traffic forecasting. This is the heart of the book, and the depth of Mr. Kaye's knowledge and experience is nothing short of amazing. If you pay close attention to his advice and the pitfalls he points out, particularly in The Dark Side of Outsourcing and Service Level Agreements, you will be well armed to make informed decisions that will almost certainly avert the plethora of potential disasters inherent in web hosting and managed services outsourcing.

The chapter on service level agreements is essential reading. This is one of my areas of specialty and I came away with insights I hadn't thought of. I especially liked his treatment of traffic models, which underscores why any web hosting initiative (in-house or outsourced) needs to be a joint effort by business and IT. The spreadsheets used in the case study are available for download from the author's site that supports the book.

Technical issues are covered in the second section of the book. Topics include architectures, caching and content delivery (an area in which the author is a world-class expert), and details about connectivity, storage, back-up and recovery and security. This part of the book is more slanted towards IT than the business reader. However, I recommend that the chapter on security be read by all because it touches upon issues of which both the business and technical reader needs to be aware. The last part of the book covers tools. Again, this material is for technical readers, although I thought the chapter on monitoring would also be of interest to the business members of the book's audience.

What sets this book apart is that it's the only one I've found that focuses on the topic from a customer's perspective. Moreover, there is no other book that covers the rocky landscape of outsourcing, vendor selection and management, and contract service level management. If you're considering web hosting or managed services then you need this book.

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