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E-Mail: A Write It Well Guide--How to Write and Manage E-Mail in the Workplace
 
 
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E-Mail: A Write It Well Guide--How to Write and Manage E-Mail in the Workplace (Paperback)

by Janis Fisher Chan (Author) "E-mail is ideal for the kinds of quick messages that most of us send in response to questions, to pass along information, and to make..." (more)
Key Phrases: passive language, active language, formal salutation, Administrative Review, Basic Plan, Inbox Clutter (more...)
4.8 out of 5 stars See all reviews (15 customer reviews)

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Editorial Reviews

Review
"...Compare the advice here to the emails you receive daily...it is filled with uncommon good sense..." -- -Jim Knutsen, President, Boatz Knutsen Communications

"...This book...sets the standard for how to communicate clearly and efficiently in a busy global workplace." -- -Buck McGugan, Vice President, Corporate Sales, FedEx Corporate Services

"...This valuable book provides...guidelines for bringing your e-mail up to professional standards..." -- -Deborah Fallows, Senior Research Fellow, Pew Internet and American Life Project

"...explains how to craft clear, well-organized email that gets results...sets the standard for how to communicate clearly..." -- Buck McGugan, Vice President, Corporate Sales, FedEx Corporate Services

"...extremely professional and totally accessible. I learned a lot, and I look forward to using it for training." -- Susan Call, Human Resources Manager, John Wiley & Sons, Inc.

"...extremely professional and totally accessible. I learned a lot, and I look forward to using it for training." -- -Susan Call, Human Resources Manager, John Wiley & Sons, Inc.

"...great advice for crafting clear messages, sending the right message to the right people. . . I recommend it. . ." -- Jill Furman, HR Director, WW Training &Development and HR Communications, Sybase, Inc.

"...great advice for crafting clear messages...recommend it for everyone who could benefit by sending more professional e-mail..." -- -Jill Furman, HR Director, WW Training & Development and HR Communications, Sybase, Inc.

Product Description
In today's fast-paced, competitive business environment, everyone needs to communicate clearly and use time productively. E-Mail: A Write It Well Guide is a user-friendly book that is filled with guidelines, tips, and tools. Discover how to write professional e-mail that gets results, make better use of e-mail time, and avoid problems that can be costly. The book includes questions and exercises.

See all Editorial Reviews

Product Details

  • Paperback: 181 pages
  • Publisher: Write It Well (August 2005)
  • Language: English
  • ISBN-10: 0963745581
  • ISBN-13: 978-0963745583
  • Product Dimensions: 8.9 x 6.8 x 0.5 inches
  • Shipping Weight: 10.4 ounces
  • Average Customer Review: 4.8 out of 5 stars See all reviews (15 customer reviews)
  • Amazon.com Sales Rank: #533,365 in Books (See Bestsellers in Books)

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Inside This Book (learn more)
First Sentence:
E-mail is ideal for the kinds of quick messages that most of us send in response to questions, to pass along information, and to make requests. Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
passive language, active language, formal salutation
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Administrative Review, Basic Plan, Inbox Clutter, Managed Care Plan
New!
Concordance | Text Stats
Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
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Citations (learn more)
This book cites 2 books:

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E-Mail: A Write It Well Guide--How to Write and Manage E-Mail in the Workplace
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Customer Reviews

15 Reviews
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Average Customer Review
4.8 out of 5 stars (15 customer reviews)
 
 
 
 
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Most Helpful Customer Reviews

 
26 of 26 people found the following review helpful:
5.0 out of 5 stars Surprisingly Useful, October 25, 2005
A surprisingly useful and insightful guide. My first response was that a style guide for email was oxymoronic; and that, I guess, is exactly the author's point. Email is thought to be exempt from the rules of clear communication; but of course, its not. The more concise, and clear, your message is, the more likely you will get a satisfactory response. I consider myself a veteran, long-time, high-volume, email user (Investment Banker: 80+ emails / day) - yet I found much here that I had not thought about before: unique ways to highlight key points, appropriateness of style, effective formatting, etc.. Includes time saving tips, strategies for managing email, and the obligatory reminders of the permanence of email, and the common pitfalls of casual usage in corporate settings. Highly recommended.
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21 of 21 people found the following review helpful:
5.0 out of 5 stars Useful Training Resource, September 22, 2005
Helping people learn to write clearly, efficiently, and effectively is an ongoing process. This book is exactly the kind of resource I'm always looking for. It's comprehensive, yet very easy to use. The information is accurate and addresses all the issues that continually come up when people use e-mail to communicate (which is much of the time). The questions and suggested activities make the book ideal for individual learning, team study programs, and workshops. And the checklists, which can be downloaded from the publisher's Web site, [...], make great handouts to reinforce training. I will certainly use this book in our e-mail and writing classes and I strongly recommend it for anyone who is responsible for helping others improve their writing and their use of e-mail in particular. Wanda Ingmire, IT Knowledge Services, APL Limited
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16 of 16 people found the following review helpful:
5.0 out of 5 stars The Best Book on E-Mail Style and Etiquette, September 19, 2005
As the author of an English reference guide/workbook, I think this book is exceptionally helpful to everyone needing to send out professional e-mails. E-mail has just about replaced informal memos and even reports. Therefore, we all need to learn how to convey the right tone, present a professional image, get our messages across clearly, learn the etiquette of e-mail, and avoid the pitfalls and hazards that e-mail technology poses. The author provides excellent, relevant examples and lays the material out in a logical, easy-to-understand fashion. I highly recommend it to individuals, HR departments, and training professionals.
Jane Straus
Author of The Blue Book of Grammar and Punctuation
and
Enough Is Enough! Stop Enduring and Start Living Your Extraordinary Life
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Most Recent Customer Reviews

5.0 out of 5 stars A Practical, Clear, and Insightful Book
And after you read this book, your business e-mail will be practical, clear, and insightful, too. It covers e-mail issues from organization and time-management to composition and... Read more
Published 5 months ago by R. Nafziger

4.0 out of 5 stars seems simple, but really useful
agree with others who say this seems like it should be obvious, but because we spend so much time in email, it does make sense we should spend a few minutes learning about it... Read more
Published 6 months ago by SCS

5.0 out of 5 stars The Best Resource for Professional E-mail Writing
If you're looking for a guide on writing e-mails in a business setting, look no further. This book covers every aspect of writing e-mails and even some tips on how to organize... Read more
Published 15 months ago by T. Hooper

5.0 out of 5 stars Think you know everything about e-mail?
Like it or not, we live in a world of electronic communication. E-Mail: A Write It Well Guide is a practical and helpful guide for those who aren't totally familiar or comfortable... Read more
Published 16 months ago by A. Stafford

5.0 out of 5 stars Clear, sensible and pointed advice
This book is exactly what every e-mail should be (and so few are): clear, sensible and pointed. Compare the advice here to the emails you receive daily and you will agree that it... Read more
Published 16 months ago by J. Knutsen

4.0 out of 5 stars A Great Resource!
Like it or not, all of us are up to our eyeballs in emails everyday. We feel pressed for time yet need to write coherent emails that effectively communicate important information... Read more
Published 16 months ago by Mike G. Oquin

5.0 out of 5 stars Excellent Resource
As the author of an English reference guide/workbook, I think this book is exceptionally helpful to everyone needing to send out professional e-mails. Read more
Published 17 months ago by Jane Straus

5.0 out of 5 stars Take this Tip: Buy this Book!
This book is packed full of useful tips to improve your e-mail communications. The practical exercises help you apply what you've learned so you can immediately develop and... Read more
Published 17 months ago by Michaela Hayes

5.0 out of 5 stars This book's engaging excercises helped me improve my e-mail writing
What I found most helpful about this book was the exercises. Instead of passively reading another one-dimensional book about the problems with business writing and e-mail, I... Read more
Published 20 months ago by Molly A. Walker

5.0 out of 5 stars Excellent - Improves Your Communications and Gets Results!
This book is packed full of useful tips to improve your e-mail communications. The practical exercises help you apply what you've learned so you can immediately develop and... Read more
Published 21 months ago by Michaela Hayes

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