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The long-term fix for employee motivation and highly satisfied customers
There are hundreds of tactics, described in dozens of motivation books, to produce a short-term boost in employee morale. But none of them last. If you want truly motivated employees for the long term— leading to higher customer satisfaction and loyalty— you must give employees a motive to want to do well on their own.This unique two-pronged approach provides techniques for introducing powerful movtivators to energize workers and outlines a process for eliminating the most common and pervasive de-motivators.About the Author
Paul Levesque has two decades’ experience as an international business consultant specializing in customer service. He is the author of Customer Service Made Easy (1-932531-912 EP, 2006).
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Inside This Book
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Key Phrases - Statistically Improbable Phrases (SIPs):
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flashpoint businesses, flashpoint factors, aspirational field, flashpoint effect, making work feel, progress toward alignment, aspirational theme, flashpoint culture, positive customer feedback, employee cynicism, big disconnect, cultural alignment, interview with the author, delighting customers, customer delight Key Phrases - Capitalized Phrases (CAPs): (learn more)
Stewart Collins, Cheryl Beall, Brian Gallagher, Beth Guastella, Measuring Progress Toward Alignment, Kate Spade, Celebrate Successes, Getting the Culture Shift Started, Keeping the Motivational Kettle Boiling, Cathi Rittelmann, Stage Stores, The Biggest Demotivator, Making Work Feel Like Play, Customer Service Made Easy, Peter Ambrozaitis, Tracy Brown, Camille Maxwell, Paul Levesque, Novations Group, Mark Emmitte, Entrepreneur Press, Dave Marden, Dorothy Gallimore, New York, Delaware North Companies Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
flashpoint businesses, flashpoint factors, aspirational field, flashpoint effect, making work feel, progress toward alignment, aspirational theme, flashpoint culture, positive customer feedback, employee cynicism, big disconnect, cultural alignment, interview with the author, delighting customers, customer delight Key Phrases - Capitalized Phrases (CAPs): (learn more)
Stewart Collins, Cheryl Beall, Brian Gallagher, Beth Guastella, Measuring Progress Toward Alignment, Kate Spade, Celebrate Successes, Getting the Culture Shift Started, Keeping the Motivational Kettle Boiling, Cathi Rittelmann, Stage Stores, The Biggest Demotivator, Making Work Feel Like Play, Customer Service Made Easy, Peter Ambrozaitis, Tracy Brown, Camille Maxwell, Paul Levesque, Novations Group, Mark Emmitte, Entrepreneur Press, Dave Marden, Dorothy Gallimore, New York, Delaware North Companies Browse Sample Pages:
Front Cover | Table of Contents | First Pages | Index | Back Cover | Surprise Me!
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90% buy the item featured on this page: Motivation: Powerful Motivators that Will Turbo-Charge Your Workforce $15.56 |
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10% buy Why We Do What We Do: Understanding Self-Motivation $10.20 |
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