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Change Management
 
 
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Change Management (Paperback)

~ Jeffrey Hiatt (Author), Timothy Creasey (Author) "As editors of the Change Management Learning Center, we have analyzed research data from more than 1,000 companies involved in large-scale changes..." (more)
Key Phrases: individual change management, change management activities, change competency, Learning Center Publications, Awareness Desire Knowledge Ability Reinforcement Person, Best Practices (more...)
4.4 out of 5 stars  See all reviews (8 customer reviews)
Price: $18.95 & eligible for FREE Super Saver Shipping on orders over $25. Details
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  Hardcover, December 31, 2002 -- -- --
  Paperback, August 31, 2003 $18.95 $16.95 $5.45

Frequently Bought Together

Change Management + ADKAR: a Model for Change in Business, Government and our Community : How to Implement Successful Change in our Personal Lives and Professional Careers + Employee's Survival Guide to Change
Price For All Three: $52.85

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Editorial Reviews

Review

"A wonderful primer for change management." -- Dr. James Johnson, Adjunct Faculty, Regis University

"This [book] opened my eyes to the fact that business and process changes must happen fast and are continuous." -- Linda Colston, Process Development Specialist, Nokia

"This is a must read." -- E.H. (Gene) Sherman, Founder and CEO, Baynard Cove Group


Product Description

This book is a solid, research-based introduction to the discipline of change management, and a primer to catalyze change leadership and competency in managers and executives. Change Management is a practical look at what it means to manage the people side of change, and gives the reader insight into best practices in this area.
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More About the Author

Jeff Hiatt
Discover books, learn about writers, read author blogs, and more.

› Visit Amazon's Jeff Hiatt Page
Front Cover | Table of Contents | First Pages | Back Cover | Surprise Me!
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Inside This Book (learn more)
First Sentence:
"As editors of the Change Management Learning Center, we have analyzed research data from more than 1,000 companies involved in large-scale changes." Read the first page
Key Phrases - Statistically Improbable Phrases (SIPs): (learn more)
individual change management, change management activities, change competency, change management team, sponsorship model, change management models, change management tools, change management techniques, organizational change management, change management approach, change management plans, employee resistance, reinforcing change, change management process, change management strategy, national manager, executive sponsors
Key Phrases - Capitalized Phrases (CAPs): (learn more)
Learning Center Publications, Awareness Desire Knowledge Ability Reinforcement Person, Best Practices, Six Sigma, The Perfect Change, Change Management Toolkit, Great Grandma
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Customer Reviews

8 Reviews
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4.4 out of 5 stars (8 customer reviews)
 
 
 
 
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15 of 18 people found the following review helpful:
5.0 out of 5 stars Valuable for anyone experiencing change, November 6, 2003
By Lori Bocklund (Beaverton, OR USA) - See all my reviews
A lot of people think they "get" change management, but not many truly do. Jeff Hiatt and Tim Creasey get it, and have written a great book for the rest of us. "Change Management: The People Side of Change" helps the reader understand what change management is and how to execute it effectively for an individual or an organization. It provides very practical, actionable ways to tackle what is really a critical success factor when implementing big changes - managing the change effectively. Buy it for everyone from the CEO to the front-line staff. And as a bonus, it will help you understand and manage changes for yourself and those close to you!
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5 of 5 people found the following review helpful:
3.0 out of 5 stars Not bad -- a quick read, February 27, 2006
By Michael (Texas, USA) - See all my reviews
This is neither a great nor bad book on the subject of change management. It is written in a succinct way and is therefore a quick read. If you are reading a number of texts on the subject, you won't go wrong adding this one to the list, but make sure you read some others alongside it. It does make a number of good points (particularly about senders and receivers of messages), but the examples aren't as powerful as other texts I have read.
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4.0 out of 5 stars A reference for tools that work, January 1, 2009
A 94 page manifesto on how to manage change in an organization and I would recommend all management professionals should have this book in their desk reference books. People and organizations naturally resist change and having the proper tools within reach to identify and manage through this resistance will enable you to bring your the organization to the next level. Adding the additional 54 pages of appendices including tools and worksheets to speed your implementation and this book becomes a complete tool set.

Jeffrey Hiatt has written two additional books on change, ADKAR and Employee's Survival Guide to Change. Both of these books build upon the ADKAR model introduced in Change Management: Awareness, Desire, Knowledge, Ability, and Reinforcement. Jeffrey Hiatt and Timothy Greasey make the case that this model is applicable to both personal and organizational changes and when used properly will allow for the process of change to happen; carefully laying out the case that "as individuals we, experience change differently, we go through change in stages". From my personal experiences change is never an easy process to manage especially when dealing with tight deadlines; some classroom training in the ADKAR model will enhance the benefit of this book.

The authors have broken down the change process into 7 basic principles:

Principal 1 - Senders and receivers
Principal 2 - Resistance and comfort
Principal 3 - Authority for change
Principal 4 - Value systems
Principal 5 - Incremental versus radical change
Principal 6 - The right answer is not enough
Principal 7 - Change is a process

Each principal is demonstrated to bring you back to the ADKAR model. I have taught change management extensively to business managers, project managers, and analysts and when ADKAR was effectively applied the result was consistent success. Yes the material is a bit text book but the purpose is to provide a quick desk reference tool and if your organization wants to be effective in a challenging global environment the books simple layout provides quick access the keys elements for managing change.


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Most Recent Customer Reviews

4.0 out of 5 stars Concise yet informative book on change management
I had to read this book for a class, but I actually ended up enjoying it. As others have noted, it's a very quick read. Read more
Published 18 months ago by ChiJosh

5.0 out of 5 stars Good Change Management Basics

The environment in which organisations operate is very dynamic, forcing firms to continually adapt and modify themselves to enable them to survive and prosper. Read more
Published on June 25, 2006 by Elijah Chingosho

4.0 out of 5 stars A great PowerPoint presentation
This book is essentially an expanded PowerPoint presentation, and I mean that in the best possible way. Read more
Published on July 18, 2005 by SF Facilitator

5.0 out of 5 stars Change Management: A definitive guide
The key to change managment is communiation. A point jeffrey illustartes perfectly in his book.

Very helpful to any organisation or individual who is struggling with... Read more
Published on April 6, 2005 by Thomas Murrell

5.0 out of 5 stars Change Management
I really liked the use of case studies to present relevant research and concepts in the field of change management; not only were the case studies interesting, but they were... Read more
Published on November 11, 2003 by ade

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