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Ooma HD2 Handset

by ooma
| 55 answered questions

List Price: $62.09
Price: $56.99 & FREE Shipping. Details
You Save: $5.10 (8%)
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Ships from and sold by Amazon.com. Gift-wrap available.
  • Two-Inch Color Screen and Picture Caller-ID
  • Cutting-Edge HD Voice Clarity
  • Superior Security and Range
10 new from $54.99 3 used from $40.00

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$56.99 & FREE Shipping. Details In Stock. Ships from and sold by Amazon.com. Gift-wrap available.

Frequently Bought Together

Ooma HD2 Handset + Ooma Telo Free Home Phone Service + Ooma Linx Wireless Accessory for Ooma Telo
Price for all three: $213.04

Buy the selected items together

Product Details

Product Warranty: For warranty information about this product, please click here [PDF]
  • Product Dimensions: 5.1 x 3.4 x 8.2 inches ; 1.1 pounds
  • Shipping Weight: 1.2 pounds (View shipping rates and policies)
  • Shipping: This item is also available for shipping to select countries outside the U.S.
  • ASIN: B00A14ZUGE
  • Item model number: OOMA HD2 Handset
  • Batteries 2 AA batteries required. (included)
  • Average Customer Review: 3.6 out of 5 stars  See all reviews (341 customer reviews)
  • Amazon Best Sellers Rank:
  • Product Warranty: For warranty information about this product, please click here [PDF]
  • Date first available at Amazon.com: October 15, 2012

Product Description

Product Description

Introducing the new Ooma HD2 Handset. Get the latest cordless phone technology and features of a smartphone never before found in a home phone. The Ooma HD2 Handset offers improved HD Voice call clarity and features made possible by the Ooma cloud-enabled platform. If you're an Ooma Premier subscriber, the handset also allows you to take full advantage of advanced features like the Instant Second Line and Private Devices.

From the Manufacturer

HD2 Handset
Ooma HD2 Handset: Adding Smartphone Features to the Home Phone

Adding Smartphone Features to the Home Phone

Introducing the new Ooma HD2 Handset. Get the latest cordless phone technology and features of a smartphone never before found in a home phone. The Ooma HD2 Handset offers improved HD Voice call clarity and features made possible by the Ooma cloud-enabled platform. If you're an Ooma Premier subscriber, the handset also allows you to take full advantage of advanced features like the Instant Second Line and Private Devices.

NOTE: The handset requires an Ooma Telo (sold separately.) Each Ooma Telo can support up to four handsets.

Two-Inch Color Screen and Picture Caller-ID

The cordless Ooma HD2 Handset features a two-inch color screen and picture caller-ID with the ability to sync profile pictures and contacts from Facebook, Google, Yahoo, LinkedIn, Outlook and Mac Address Book. See a picture of the caller as the phone rings, search and scroll through contacts, and easily manage contacts using the My Ooma web portal.

Cutting-Edge HD Voice Clarity

The combination of the Ooma Telo and new Ooma HD2 Handset provides cutting-edge HD Voice call clarity by capturing twice the voice data to double the fidelity of standard phone calls, for richer, more natural-sounding conversations.

Superior Security and Range

The HD2 Handset uses the latest DECT technology, which guarantees call quality and security without interfering with your local Wi-Fi network. It also maximizes your handset's range, allowing you to wander freely about your house while talking.

Hands-Free Calling

The Ooma HD2 Handset features a built-in speakerphone with loud and crisp sound. When you need to multitask, just activate the speakerphone or standard headset jack for a hands-free conversation.

Intercom and Baby Monitor

With the intercom feature, you can use multiple Ooma handsets like walkie-talkies to communicate with family members from room to room. Use the intercom to talk between handsets in HD, or remotely listen in using the baby monitor function.

Advanced Voicemail Features

The Ooma HD2 Handset helps you make the most of Ooma's superior voicemail options. At the touch of a button, you can listen to your voicemail from anywhere in your house.

Detailed Call Log

The Ooma HD2 Handset's detailed call log helps you keep a meticulous record of your phone history. It allows you to view all incoming calls, outgoing calls, and call duration.

With optional Ooma Premier service, users get access to additional advanced features:

Instant Second Line

The Instant Second Line feature is perfect for a busy household or home. When the line is already in use, you can simply pick up a second Ooma HD2 Handset and make or take a second call. Up to two separate calls can be made simultaneously.

Do Not Disturb and Send To Voicemail

If you're screening your calls, you can activate the "Do Not Disturb" mode and forward all of your calls to voicemail. You can even redirect a call back to voicemail by pressing the "Send to Voicemail" button after you've picked up the phone.

Personal Number

With an affordable Ooma Premier subscription, you'll gain access to the Personal Number feature. This feature allows you to create a unique phone number for everyone in the family. Multiple numbers can be mapped to the same handset, but you can make each number ring distinctively so you know who the call is for. Up to nine additional numbers are allowed.

What's in the Box

Ooma Telo HD2 Handset, charging cradle, A/C adapter, 2 AA rechargeable batteries.

Ooma What
Package contents

Product Technical Specs

  • Secure and wireless friendly
  • 10 hour talk time, 150 hour standby
  • 2" color display
  • Supports HD Voice
  • Full-duplex speakerphone
  • Picture caller-ID
  • Sync contacts with Facebook, Google, Yahoo, LinkedIn, Outlook and Mac AddressBook
  • Number and contact searching
  • Call log with redial
  • Speed dial
  • Paging, intercom, room monitoring
  • Visual message waiting indicator
  • One-touch voicemail retrieval
  • Headset jack
  • Hearing aid compatible
  • Supports software update over the air

Customer Questions & Answers

Customer Reviews

Sound quality is great.
Dean M. Mccaskill
Ooma's handset did the trick, plus when used with the Ooma Bluetooth adapter all my phones ring my HD2.
Lewis Riggs
No belt clip and menu buttons are hard to press.
Greg Hanes

Most Helpful Customer Reviews

141 of 150 people found the following review helpful By DS785 on March 17, 2013
After using Panasonic cordless phones for ages, I thought now that I'm using the Ooma service that I'd "upgrade" my cordless phones. I read several reviews of the HD2 phones on here, and I was a tad skeptical if I would really like them or not. After using them for a few days, I'm going to return them and get a new Panasonic phone to use with my Ooma service.

Cons:
-Phone will NOT stand up on it's own. Makes the speaker phone nearly useless as the speaker is on the back and projects into the surface it's laying on. Really Ooma? Huge oversight.

-No hard mute button. Mute function is buried in a menu. After I selected the mute once in the menu, for subsequent calls it appeared as a direct soft menu option. Not ideal, but not as bad as I first thought.

-The square pad in the middle which has directional buttons is extremely small, and it takes concentration to press the right button. Not user friendly.

-No text to voice caller ID announcement like my 7 year old Panasonic cordless phones. Huge bummer..great to hear from across the room who is calling me so I can choose to pick up or ignore.

-Build quality and ergonomics feel cheap. Very used to the squarish Panasonic style that is easier to hold and crunch between your ear and your shoulder if you need to quickly do something hands free. The HD2 practically slides off your shoulder.

-Intercom feature is hidden in menus and takes several button presses to find and activate. My old Panasonic had a hard button that made it one press easy.

-Very expensive. 2-3 HD2 phones cost way more than even a high end Panasonic setup that is a full featured phone, not just handsets.

-Only works with the Ooma service.
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28 of 29 people found the following review helpful By Sam N on July 11, 2013
Verified Purchase
In terms of features, I am happy with this handset as it seems to be on par with the HD1 and better than most other wireless handsets, though it certainly doesn' t offer what it advertises - smartphone features? I'm curious which specific features the ad is referring to. The only smartphone feature that seems to be present is the low resolution color display.

Google and Facebook sync is a bit misleading, as this is not actually what it offers. It allows you to import your contacts, and makes the process fairly straightforward and easy, but this is not syncing as it does not actually keep the contacts up to date. If you want to update them you have to import them again. To do this, you have to connect the account you wish to use to Ooma, log in to their website, import your contacts from Google/Facebook, update it on the webpage, then update it on the phone.

As others have said, the HD2 cannot be used in conjunction with the HD1. When you add an HD2 to your Ooma Telo, it requires a firmware update to become compatible with the new handset, and this firmware disables compatibility with all HD1 handsets, so any HD1 handsets you have will be rendered useless. This should not be a problem if you only have one HD1 and are looking to replace it, but if you have 3 or 4 then buying one HD2 handset would limit you to a single usable handset. I do not understand why the new firmware would have to make old handsets incompatible, but it certainly seems to me like an unethical move to sell more handsets.

Finally, in terms of audio quality I am very disappointed. I'm not sure how HD is defined in terms of audio (I know in video it refers to the resolution) but I can't imagine that this is HD.
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50 of 56 people found the following review helpful By monicamoo on November 18, 2012
The new Ooma HD2 phone has a lot of nice features, but ultimately I've decided to send it back because they just can't seem to figure out how to make a phone right.

The good:
*Beautiful color display that shows your contact's photo when they call
*Can import contacts from your address book (I have a Mac computer and exported them to a file, then imported them to my Ooma contacts, then synced to the phone)
*If your Ooma Telo is in another room, the phone provides remote access to all of the features including voicemail and Do Not Disturb
*You can use the "Instant Second Line" feature with this phone (or one of the older models).

The bad:
*The navigation buttons are really narrow and even smaller fingers like mine have trouble pressing them
*The quality of the headset jack is TERRIBLE. There is a loud buzzing sound which goes away when I plug my headset into my old Uniden phone.
*As another reviewer mentioned, these phones make the old Ooma handsets useless.

I called Ooma customer support about the headset jack issue. Initially they had me upgrade the firmware to reduce the gain and it helped a little. But it didn't help enough. The buzzing sound is still awful and I have to switch to another phone (which means I have to call the person back since my other phones are not Ooma phones and the second line is activated when I turn them on). Since I almost always use my phones with a headset, this is a deal breaker for me. The support person at Ooma admitted to me that they had received multiple complaints about the headset jack and the issue about the old model of the phone not working with the new phone. The are working on a software update but the Ooma rep said that it will probably be at least a month before they have an update.

So I'm probably going to send this puppy back. The Ooma rep had no problems with me wanting to return it so I appreciate that level of customer service.
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Ooma HD2 Handset
This item: Ooma HD2 Handset
Price: $62.09 $56.99
Ships from and sold by Amazon.com