"Harvard Business Review"

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Contemporary Strategy Analysis
Contemporary Strategy Analysis by Robert M. Grant
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Excerpt - on Page 16: " ... of small-town America that soon put Wal-Mart at the head of the pack. Source: Joan Magretta, Why Business Models Matter, Harvard Business Review (May 2002): 86-92. ... "

Contemporary Strategy Analysis: Concepts, Techniques, Applications (5th Edition)
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Excerpt - on Page 16: " ... of small-town America that soon put Wal-Mart at the head of the pack. Source: Joan Magretta, Why Business Models Matter, Harvard Business Review (May 2002): 86-92. ... "

Management
Management by John R. Schermerhorn
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Excerpt - on Page 44: " ... CHAPTER 2 Environment and Diversity Customer relationship management clearly belongs on the list of any manager's top strategic priorities. A Harvard Business Review survey reports that American business leaders rank customer service and product quality as the first and second most important goals ... "

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