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The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
by Kevin Behr; Gene Kim; George Spafford
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with references to "unplanned work".
Excerpt - from Front Matter: "
... '- the early integration of security requirements into the operations lifecycle; the lowest amount of unplanned work; and the highest server to system-administrator ratios." What makes the organizations on this list especially astonishing is that they also ... "
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Facilities Maintenance Management
by Gregory H. Magee
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with references to "unplanned work".
Excerpt - on Page 133: "
... Maintenance work falls into two basic categories: planned and unplanned work. Planned work is that block of work which can be identified or predicted well in advance. Unplanned work covers those ... "
Key Phrases:
Means Facilities Cost Data, Date Completed, Equipment Data Name, General Overhead, Quantity Description Stock Location, Customer Approval, uniform annual cost method, large maintenance organization, maintenance management staff, pending work orders, direct maintenance work, overdue work orders
(see more)
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Asset Maintenance Management: A Guide to Developing Strategy and Improving Performance
by Alan Wilson
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with references to "unplanned work".
Excerpt - on Page 12: "
... 1.3.1 Asset strategy Maintenance departments can drift into unplanned work. Some craftsmen take a pride in their ability to correct breakdowns caused by a range of given faults. But why ... "
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Running an Effective Help Desk, 2nd Edition
by Barbara Czegel
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with references to "unplanned work".
Excerpt - on Page 102: "
... Unplanned Work Unplanned work is work that has not been planned for but that has been made necessary by unforeseen circumstances. Often, ... "
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