Most helpful positive review
53 of 53 people found the following review helpful
Five stars for great customer service
on July 3, 2013
I recently purchased an iplay swim diaper and unfortunately, within a week or two of wearing, one of the leg elastics snapped which left me with a big, saggy diaper. Normally this warrants less than five stars. However, I contacted customer service just on the "off chance" they could help... and help they did. Replied to my email in one day, apologized, sent a new diaper free of charge without me needing to hassle to send anything to them. So, although a bummer that the first diaper didn't work, great customer service and care will always get five stars in my book and has set me up to be a loyal customer of theirs for a long, long time.
As for the diaper, it is cute, functional (pull-up style) and I like the fact that it has some padding to catch small pees that might happen on the way to the pool. I did have one pretty amazingly huge poop occur in this diaper and it held (phew!). Pulling the poo dipe off is a bit tricky since there aren't snaps or buttons which means your kid needs a bit of a cleanup in the case of a poop. But, I'm assuming that if you're a parent you've probably cleaned a poop once or twice in your life already ...