Top critical review
161 people found this helpful
If you want to get your dust wet and leave it as streaks ---
on February 23, 2004
A miserable experience. I bought this through Amazon when I contracted to have my hardwood floors refinished. The contractor took way too long, so I didn't try to use it until yesterday. Only the dry vacuum function worked, and not very well. I tried to call Hoover. They don't have an 800 customer service number, so I had to pay for a looonnnnnggggg long distance call. Got a busy signal the first ten times, then was put in line ("Your call is important to us") for 47 minutes, a total of one hour 13 minutes before I got a human being. She first tried to tell me that she didn't know anything about their products and that I should take it to my local appliance repair shop. I insisted and she finally suggested that I unscrew the handle and screw it on again. I did. Nothing, though I noticed that the internal "controls" are a couple of flimsey plastic sticks, the very essence of nineteenth century technology, but with cheaper materials. Ever heard of a switch?
I then drove across the county to my Hoover dealer. He told me that there were two screws missing, which should have been installed at the factory, and replaced them. He also pointed out that the "scrub" function is a misnomer -- the thing doesn't scrub; its brushes aren't designed to move at all. He assured me that the tiny dribble of cleaning solution he managed to get out of it was all it needed.
I took my expensive toy home and tried it. The advertised three-way action is actually about a half dozen separate actions, only two of them (vacuuming and dribbling) done by the machine. You have to do the rest. First you have to dry vacuum the floor. Then you switch over to wet/scrub and three tiny streaks of fluid appear. Then you go back over it to spread the fluid around and, supposedly, to pick up the fluid and dirt. After a few minutes the floor dries and you see dirty streaks everywhere. Repeat process. Same thing. Repeat, repeat, repeat. Then go get a mop and do it properly.
As far as I can tell, the purpose of this appliance is to moisten dust, move it around a little and leave it on the floor as streaks. The machine has no effect whatever on dried spills, footprints, scuff marks, dirt or any of the other things that routinely find their way onto a floor. And the tanks are so small that you can only do about half a room before you have to empty and refill.
I have bought a lot of appliances since I started restoring my house. Some have been great (Bosch dishwasher, Mac woodchipper, Mikita powertools), most good (Amana gas range, ShopVac), but this Hoover is the biggest piece of crap, backed by the worst customer service, that I have enountered outside the former Soviet Union. I gave it one star only because you are not given the option of none. And now Amazon won't take it back because 30 days passed before I could use it.