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3 of 3 people found the following review helpful
on May 14, 2007
I have owned the MFC-9420CN, but you might want to read this before purchasing any Brother printer. I have had this machine for about a year it cost over $1,000 and is suppose to be for business. This machine is in my home and I do use it more than probably most homes, but not nearly the amount a buisiness would use. After I print about 100-200 copies the machine overheats and needs to take a very long break, sometimes overnight. Make sure you read the entire manual. You need to know how heavy of paper you can use. It won't even take standard coverstock 67lbs. It will only take up to 55 lbs. This machine jams all the time, both at the paperfeeder on top as well as the papertray on the bottom. I have made many calls to Brother. I do get to speak to a live person; however, they are not all trained very well. One problem took them a week to fix, many many phone calls and a guy coming to my home twice. I will give them credit for taking care of the problem and not charging me anything. My most recent problem was with a toner cartridge of theirs. Read the fine print, they only guarantee their cartridge for 90 days with a receipt. So, now I'm out $100, yes, that is how much their cartidges costs. Think twice before purchasing any printer, read the fine print and do a lot of research.
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