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63 of 64 people found the following review helpful
on February 27, 2006
I really feel like giving the EP750H one star, but am giving it two because it does work well out of the box with a freshly charged battery, as the person who gives it five stars notes. *However,* the HEPA filter this hand vac requires for operation must be replaced every 3 to 6 months, according to the instruction manual (p. 7), and the replacement HEPA filter is unavailable, even from Shark: I just got off the phone with someone at Shark corporate headquarters after being unable to find it at their web site, and when the replacement filter is available, it will, "Probably," be priced along the lines of the replacement filter for the EP033 hand vac, $12.95 plus $5.99 s/h. Having ongoing costs of $38. or more each year in my book makes the EP750H deserve one star.

Before I continue, the part number for the replacement HEPA filter is: XFH750H

The people at Shark corporate headquarters are far more helpful than personnel at the customer service number in the product manual. If anyone either owns this model or decides to buy one, the corporate number is: 1-866-694-6401. When I first called the manual's c.s. number, the woman merely said replacement filters for the EP750H were unavailable. She tried to sell me replacement batteries [to be discussed farther down] at a special, one-time offer price of $4.95 plus s/h, despite my protests that I wasn't interested in batteries, only filters. The two people I next spoke with at headquarter were pleasant and did their best to obtain information for me (My second call was because I had forgotten to enquire about s/h charges).

What I learned from corporate headquarter people is that the replacement filter does show in their list of items, but has not as yet been priced. Until it is priced, the filter will remain unavailable and not even show as an accessory for the EP750H on their web site. The current price list was updated two weeks ago and will not be updated for a few more weeks. It is possible, but not definite, that the HEPA filter required for this hand vac will be priced in a few weeks. No other model hand vac HEPA filter currently available [I asked about that for the EP033] will work in the EP750H.

I discussed what I think is a major flaw with the filter system and the woman I spoke with said she totally agreed. Over the HEPA filter is a basket with plastic mesh. It basically looks the same as the, "Euro-Pro HEPA filter for Shark EP033," here at Amazon. The openings between the mesh are large enough that _all_ dust and tiny particles go directly into the HEPA filter. She agreed that a cloth bag over the HEPA filter would have been far superior in catching dust/little dirt and prolonging the useful life of the (tiny) HEPA filter. Some other Shark hand vacs that use HEPA filters do have optional cloth dust cup filters, but there are none for the EP750H. I asked and she said none of the other model cloth dust cup filters will fit the EP750H.

The woman I spoke with mentioned one problem I had never considered when using a HEPA filter hand vac: One has to be careful not to suck-up food or other smelly things (I had mentioned using mine to clean up around my kitty litter pan). She said the HEPA filter will absorb odors which will be difficult to remove, even via filter rinsing.

People here at Amazon give Shark hand vacs very low ratings for battery life. This hand vac uses battery XB75018 and has a regular replacement price of $19.95 (plus $5.99 s/h). From one review I read for another model, confirmed during my conversation with someone at Shark today, the big problem is that people are not charging the battery properly. The other Amazon reviewer shared information someone at Shark technical support gave him when he had to buy a replacement battery. In my opinion, most people are not properly charging the battery due to unclear manual instructions. The manual has battery notes on page 5. Shark should add another note warning people not to charge the hand vac until the current charge is almost drained.

To keep the battery in tip-top shape, so it holds a maximum charge, it should only be placed in the charger when the hand vac loses it's charge. By placing it in the charger after each use, which might just be for a few minutes at a time, the battery gets an imprint (right term?) so that over time it will run less and less time before requiring a recharge. The charger is also the hand vac and attachments stand, so it does become a pain in the neck making sure the power plug adapter is only plugged into an electrical socket when someone wants to charge the vac.

In closing, I shall update this review later, when replacement parts for the EP750H become available. Right now, I'm sorry I didn't buy a highly rated 14.4-Volt, non-HEPA DustBuster [the 15.6-Volt one has a $9.99 HEPA filter]. The motorized brush on the EP750H is the main reason I bought this model rather than the DustBuster. It works pretty well but can not compete with the power nozzle (same as motorized brush) on the Hoover S2220 stick vaccum I purchased in December.
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19 of 21 people found the following review helpful
on December 25, 2005
I've been a Black and Decker girl for decades, but was really disappointed with the short run time and durability of the last one that I bought. As a "chick who likes power tools" and understands how much better my 18 volt tools are than my old 9.6 volt ones were, I was intrigued when I saw that Shark had come out with an EIGHTEEN VOLT version of the hand vac.

I just did a "trial run" on a house that I thought was reasonably clean. The first thing that I noticed was that, while not quite as powerful as a good corded vac, this little baby picked up all lint, fluff, and debris from my rugs on the first pass. What's more, even with the power nozzle in place, it did a good job on the wood floors, leaving them shiny and dust free. After removing the extension tubes and replacing the power nozzle, it was a breeze to clean up the upholstery on my chenille sofas. For my final pass, I removed the power nozzle, put the extension tubes and the reduction type nozzle on & easily removed a few stray cobwebs from their hiding places by the ceiling.

All told, I spent less than 15 minutes and found that I'd collected about 1.5 cups of stuff that I definitely did not want on my floors. Power never diminished at all, and the HEPA filter did a fine job of keeping the air clean. Next up: CLEAN THE CAR!

This tool will not replace a regular vacuum for weekly cleaning, but the assortment of other small cleaning appliances in my utility closet (electric broom, Dirt Devil hand vac, Black & Decker Dustbuster) are OUTTAHERE!
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9 of 9 people found the following review helpful
on January 9, 2006
After a few months your battery capacity will drop dramatically, like down to 2-3 minutes of usage. Replacement is $20 plus shipping. Check the reviews on older versions of the euro-pro- I wish I had.
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6 of 6 people found the following review helpful
I am pleasantly pleased with this product. the extender is awesome if you have back problems and makes it easier than stooping down. A great little vac for those spills, unlike most hand vacs, dirt leaving the unit is minimized.

In case you are not aware, HEPA filters are supposed to be replaced every 3 months. I expect the manufacturer will release replacement filters. Overall I give it 4 stars for those who don't want to pull out the dyson during the week!
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2 of 2 people found the following review helpful
on October 2, 2006
I agree with the others about the battery. Mine worked 3 weeks before I had to replace the battery. During that 3 weeks, it was a great vacuum. It took 2 months to receive a replacement battery because it was on back-order (which tells you how many other people have the same problem!). It worked for a week after I replaced the battery. Then the motor started racing and smelling like it was burning. It races so fast, that my hands are numb from the vibrations after I use it. The extension tube constantly falls out of it when I am vacuuming. Not only is it a faulty product, but customer service has never responded to a single email that I have sent them asking for assistance.
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1 of 1 people found the following review helpful
on March 27, 2007
Battery died in a couple of months. When you call customer service they will put you up for an item repair even if you had refused it. They'll charge you for the battery replacement, which you have declined two months earlier!! It seems like they speak but do not hear what you say.

Avoid this manufacturer at all costs.
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1 of 1 people found the following review helpful
on November 21, 2006
We have had the shark for 6-12 months when the battery died. The replacement was $25.00 to include shipping. The new one didn't work. When I called to check on the replacement battery I was told I should have had a professional install it. Great product when it works, poor customer service and parts are expensive.
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on November 15, 2009
I have a model that is gray and black, same model number tho ,it has served its purpose well for what I bought it for, vacuming cat hair off furniture and it's very powerful on the stairs where the cat hair tends to cling.
I have to agree with the other reviewer however there is no customer support from this company, phone tells you to get the battery on line, on line chat operator hung up on me and when I emailed into customer service they told me to call, so it goes round and round. One operator in India wanted a charge card number to order me one, insisted I set up an account and I refused. I am going to take out the battery - that only recently stopped holding a charge - always ran it down and see if Radio Shack can find a replacement that works, if not in the garbage it goes and I will not buy another one, not because I didn't like it - but because of the lousy customer service and availability of parts.
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on June 3, 2007
My Shark vac is an older, 14.4 volt model, but it never lived up to its claims of superior vacuum, and the battery died after a relatively short period. This stuff is overpriced, and under-performing - I'll never buy another one of these products. My old B&D Dustbuster +, albeit a little on the week side vacuumly speaking, is still going after 10 years+ without battery replacements. Don't waste your money on these "Shark" products.
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on August 22, 2012
I've owned my 18 Volt Shark for a couple of years and really love it. It does a great job on hardwood floors and table tops and, with the rug attachment, a great job on rugs. My only complaint is the relatively short run time after a full charge... it's only about 15 minutes. Other than that, this is without doubt the best hand vacuum I've ever owned.
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