Most helpful critical review
63 of 64 people found the following review helpful
Look into replacement HEPA filters before buying
on February 27, 2006
I really feel like giving the EP750H one star, but am giving it two because it does work well out of the box with a freshly charged battery, as the person who gives it five stars notes. *However,* the HEPA filter this hand vac requires for operation must be replaced every 3 to 6 months, according to the instruction manual (p. 7), and the replacement HEPA filter is unavailable, even from Shark: I just got off the phone with someone at Shark corporate headquarters after being unable to find it at their web site, and when the replacement filter is available, it will, "Probably," be priced along the lines of the replacement filter for the EP033 hand vac, $12.95 plus $5.99 s/h. Having ongoing costs of $38. or more each year in my book makes the EP750H deserve one star.
Before I continue, the part number for the replacement HEPA filter is: XFH750H
The people at Shark corporate headquarters are far more helpful than personnel at the customer service number in the product manual. If anyone either owns this model or decides to buy one, the corporate number is: 1-866-694-6401. When I first called the manual's c.s. number, the woman merely said replacement filters for the EP750H were unavailable. She tried to sell me replacement batteries [to be discussed farther down] at a special, one-time offer price of $4.95 plus s/h, despite my protests that I wasn't interested in batteries, only filters. The two people I next spoke with at headquarter were pleasant and did their best to obtain information for me (My second call was because I had forgotten to enquire about s/h charges).
What I learned from corporate headquarter people is that the replacement filter does show in their list of items, but has not as yet been priced. Until it is priced, the filter will remain unavailable and not even show as an accessory for the EP750H on their web site. The current price list was updated two weeks ago and will not be updated for a few more weeks. It is possible, but not definite, that the HEPA filter required for this hand vac will be priced in a few weeks. No other model hand vac HEPA filter currently available [I asked about that for the EP033] will work in the EP750H.
I discussed what I think is a major flaw with the filter system and the woman I spoke with said she totally agreed. Over the HEPA filter is a basket with plastic mesh. It basically looks the same as the, "Euro-Pro HEPA filter for Shark EP033," here at Amazon. The openings between the mesh are large enough that _all_ dust and tiny particles go directly into the HEPA filter. She agreed that a cloth bag over the HEPA filter would have been far superior in catching dust/little dirt and prolonging the useful life of the (tiny) HEPA filter. Some other Shark hand vacs that use HEPA filters do have optional cloth dust cup filters, but there are none for the EP750H. I asked and she said none of the other model cloth dust cup filters will fit the EP750H.
The woman I spoke with mentioned one problem I had never considered when using a HEPA filter hand vac: One has to be careful not to suck-up food or other smelly things (I had mentioned using mine to clean up around my kitty litter pan). She said the HEPA filter will absorb odors which will be difficult to remove, even via filter rinsing.
People here at Amazon give Shark hand vacs very low ratings for battery life. This hand vac uses battery XB75018 and has a regular replacement price of $19.95 (plus $5.99 s/h). From one review I read for another model, confirmed during my conversation with someone at Shark today, the big problem is that people are not charging the battery properly. The other Amazon reviewer shared information someone at Shark technical support gave him when he had to buy a replacement battery. In my opinion, most people are not properly charging the battery due to unclear manual instructions. The manual has battery notes on page 5. Shark should add another note warning people not to charge the hand vac until the current charge is almost drained.
To keep the battery in tip-top shape, so it holds a maximum charge, it should only be placed in the charger when the hand vac loses it's charge. By placing it in the charger after each use, which might just be for a few minutes at a time, the battery gets an imprint (right term?) so that over time it will run less and less time before requiring a recharge. The charger is also the hand vac and attachments stand, so it does become a pain in the neck making sure the power plug adapter is only plugged into an electrical socket when someone wants to charge the vac.
In closing, I shall update this review later, when replacement parts for the EP750H become available. Right now, I'm sorry I didn't buy a highly rated 14.4-Volt, non-HEPA DustBuster [the 15.6-Volt one has a $9.99 HEPA filter]. The motorized brush on the EP750H is the main reason I bought this model rather than the DustBuster. It works pretty well but can not compete with the power nozzle (same as motorized brush) on the Hoover S2220 stick vaccum I purchased in December.