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50 of 51 people found the following review helpful
on November 20, 2008
I purchased this CS361N headset to work with a Polycom SoundPoint Pro SE-225 desk telephone (not VOIP). I wanted a binaural design so that I would be less distracted by other noises around me while engaged in a conversation or even just listening.

Set-up is Easy: the Polycom corded handset (curly cable) connects to the base of the Plantronics unit and an RJ-11 cable goes from the Plantronics out jack to the side of the Polycom phone. After making a few minor adjustments to earphone volume and speaker sensitivity (defaults were adequate), the headset worked extremely well.

Quality & Comfort: audio quality is outstanding and people report that my voice sounds natural and clear on the receiving end. The headset is relatively light and the cushions sit gently on the ear (vs. over). I prefer the padded (leatherette?) cushions that came stock vs. the optional foam cups. The mouthpiece is adjustable and easily slides up/down when I want to move it away from my lips. I can wear these phones for hours at a time comfortably.

Operation: I am only occasionally involved in long teleconferences, so I typically do not wear the headset all day long. I have it configured so that, when I want to make a call, I put on the headset, then uncradle the Polycom handset and set it on the desk (opens line). From that point, I just dial a phone number. I am not using an optional auto-handset-lifter (don't need it); so, when a call is over, I merely hang up the Polycom handset, press an end call button on the left earpiece, and cradle the Plantronics in its recharger.

Recharger: I cannot remember how long a full charge lasts, but I think it might be 8-10 hours or so of continuous use. I have never left it off the recharger long enough to run out of juice and cannot imagine such a scenario occuring unless it happens accidentally. When the headset is properly seated/mounted on the recharger, a yellow light comes on and either blinks (recharging) or is solid (fully charged). When the headset is off the recharger, a red LED lights up. A green LED indicator on the top of the unit indicates "In a Call" (solid) or "Mute" (blinking). Couldn't be much easier than that!

Range: the range on this unit is quite extensive. While on a call recently, I walked outside to my mailbox (end of driveway) and was STILL connected. On many long conf calls, I meander all around my first floor (e.g. kitchen) with no static or disruptions of any kind.

Static: occasionally, I get some static on a call, but I haven't been able to determine the root cause. In some cases, it might be coming from the distant connection (e.g. VOIP!!!). Per the Plantronics instructions, I moved the recharger base unit at least 6" away from the Polycom. The incidents of static dropped considerably after that change. Most calls are pure and clean unless affected by my Blackberry (GPRS) which does cause electronic interference when it periodically syncs with the mother ship. The simple solution there is to move it further away from the Polycom.

I have only one gripe: while on mute (button is on left earpiece), the Plantronics unit beeps in my ear every 10 seconds or so which becomes quite annoying when I am on a long conference call listening to the dialogue. The recharger unit also blinks (LED) to indicate that the call is on mute, so I don't know why the beeping cannot be turned off optionally. It would be easier to slide the mouthpiece up to remind myself that I am on mute, so I don't need to be constantly pestered with that incessant beeping. I haven't found a way to disable it, so I am going to raise that concern with Plantronics.

Overall: excellent product and works extremly well. I am very satisfied with this purchase, especially in combination with the Polycom SoundPro SE-225.

KenB
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6 of 6 people found the following review helpful
on February 27, 2009
I make my living on the phone coaching executives and this is the only one that has been able to handle the rigorous use.

Here's what I like...
Freedom to move around
Light weight
Built well and durable
Sounds great - binaural minimizes distractions

My only small challenge with it is that it could fit a bit more snuggly on my head.

Buy it now. You won't regret it.
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7 of 8 people found the following review helpful
on December 16, 2010
I have been using the Plantronic's S11 for about 5 years now. It is wired but worked really well. The sound was perfect and I never had a complaint. Wanting to go wireless, I read reviews and felt the CS55 would fit my needs. I ordered it on Amazon and installed immediately upon receipt. My initial impressions were "so-so". It was a nice upgrade to be wireless but the headset did not sit firmly against my ear (using the over-the-head attachment), the sound was a bit "airy" - hollow-sounding. It definitely was not as good as my S11. I also heard my own breath often during calls. Whether it was from a sigh or just during the normal air release from talking...it was very annoying. I fiddled around with the controls for a long time and made about 35 calls to my wife to test (she was annoyed). I never got it correct and called Plantronics. They walked me through all the controls but still could not eliminate the 'wind' sound. I never once had the wind sound from my S11. So I returned the CS55.

I then ordered the CS361N. I talk frequently to someone else with this headset and his voice is always clear. He raved about it. After plugging it in, I made my first call - to my wife again. No adjustments...and it was perfect! I could hear VERY clearly and the ear phones sit securely on my ears. I could bend over and move around and it did not feel like it was going to fall. My CS55 fell off several times during light movement behind my desk.

I also know someone that recently bought the Jabra GN9125 and he sounds "airy" - or hollow.

I wasn't sure I would like the stereo sound of having two ear pieces but it really is nice. My office is quiet so distractions are not an issue but it really forces me to focus. I'm sure I would also be happy with the Monoural CS361N.

Hope this helps!
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7 of 8 people found the following review helpful
on December 4, 2009
This package does NOT include the lifter - you really want to check this out before buying this model. Without the lifter you have to manually lift the handset off the phone and place it on the desk to answer or make a call - and you cannot answer the phone while walking around your office/house. I would suggest buying the package with the lifter.
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6 of 7 people found the following review helpful
on March 8, 2007
It's a great wireless headset without any wires whatsover (as compaed to the outher wireless plantronics devices which have a small battery pack). The only minor annoyance is that the headset does not expand enough to fit absolutely comfortably, however, it is sufficient. Additionally, the provided foam ear pads come off easily (are needed for comfort).
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3 of 3 people found the following review helpful
on May 10, 2009
This headset has made my work so much easier and more comfortable. First of all, I spend hours on the phone for consultations and my neck and shoulders are already better, tension free, with this headset. It's so easy to use and has incredible sound quality, far surpassing any of the other headsets I have been using in past years. It's range is great, too. I live on three levels and am able to walk to any place in the house without losing clear connection. This is a great product!
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2 of 2 people found the following review helpful
on January 27, 2015
The Plantronics SupraPlus CS361N noise canceling wireless headset DECT from Panasonic is a wireless system that distributes the finest audio quality to up to 300 feet from a desk phone. The glossy headset can be worn for hours and the compatible remote control makes it easy for one to answer the phone even when far away from the phone desk.

This is made possible by the HL10 handset filter also from Panasonic that is sold separately. The SupraPlus dual earpiece wireless system also has a noise call off microphone which reduces the background noise. Thanks to this invaluable feature, people within the 300 feet won’t become a hindrance when answering the phone. Audio quality is as precise as though one was answering the phone directly. With wireless technology, security also plays an important role. A man in the middle attack could easily happen with this arrangement. Luckily, the headset system comes with a 64 bit digital encryption that provides security.

The multi-tasking capability that one derives from this headset system enables one to attend meetings, consult with colleagues and even answer calls remotely without having to miss an important call. The dual earpiece enables you to concentrate on the call. You can equally ignore one of the earpieces if your attention has to be divided. This headset system is ideal for busy offices like call centers or PR departments or even noisy places. The headset can allow for 10 hours of talk time without requiring a recharge.

You get to talk for more without interruption. Ideal for homes too. You can be in the kitchen, doing laundry and still catch be on call. Setting up this system is super easy. The manufacturer’s instructions are clear and easy to follow. After that you can adjust the volume of the speaker based on your preference. The headset system is also lightweight and allows you to move around. The build quality is well done and durability is assured of. The mouthpiece is flexible enough to allow one to pull it close or away from the lips.

The ear phones sits securely on the ears and even with bending or moving this headset system doesn’t fall. For $329.99, answering calls will be made much easier. One though has to remember to buy the lifter that is sold separately.

Otherwise without the lifter, one is forced to manually lift the handset off the phone before answering the call and you can’t answer the phone as you walk around.
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3 of 3 people found the following review helpful
on May 31, 2008
I work in a fairly loud office environment and I was having a lot of difficulty participating in conference calls with typical bluetooth mono-aural headsets. What an amazing difference this headset makes, I no longer have any problems participating in conference calls.
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3 of 3 people found the following review helpful
on September 20, 2008
Excellent headset. Very easy set up and excellent reception and call quality. Would highly recommend to those that have to be on the phone for any length of time.
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17 of 24 people found the following review helpful
on November 23, 2009
The unit performs well, however if you will be just an occasional user of this headset, I'd look for a wired headset with fewer controls. I use the headset at work to host conference calls few times a month. Once you go through the initial setup you are probably good to go, but the devil is always in the details.
On the base-unit you have controls on each side, two on the back, and one on the bottom - where it's out of sight out of mind. You also have four controls on the headset which are appropriate because it is a wireless device - you need to be able to control your volume and mute yourself.
For an infrequent user, remembering what all the controls do, and then fumbling around with the headset controls during a call enables you to mute yourself accidently or terminate the call. To be fair, If I used the headset more frequently, I wouldn't have these problems, but when you are a month away from your last call and you trying to remember which button you press for mute - you have a 50-50 chance of disconnecting yourself.
Another thing I didn't care for was all the indicator lights you have to peek around the base to see them all. It would be nice if all of the controls had icons identifying their function to the user - and better still if they were in one place upfront, altogether. The alternative ear-pieces provided with the unit are a joke. I tried for 10 minutes to get them on, and they would just pop off-totally worthless. The head piece at the top keeps coming apart as well--not well designed, but you can get by without the earpieces or the headpiece.
A lot of these problems would be moot if you got a wired headset instead of a wireless. My old wired headset was far simpler to use, just slip them on and push one button. Volume and mute were next each other on the base.
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