Most helpful critical review
3 of 3 people found the following review helpful
on November 1, 2013
The top to this thermos is poorly designed, does not twist and remove simply, nor does it pour as well as it should. In fact the reason for purchase was to replace original that broke after 1.5 years. Top on replacement jar no better than original and at the point it becomes necessary to replace again will opt to spend a bit more on completely replacing coffee machine. The thermos itself does hold heat fairly well, but the top very much lets it down. I did write to seller, who delivered on time and in good condition btw, but they were not helpful in advising on how to direct complaint, pretty much saying they just sell the product. I appreciate that seller not responsible for design of product, but since they were not assuming responsibility, would have hoped for some guidance on how to most effectively contact Braun.