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14 of 14 people found the following review helpful
on October 10, 2007
This is the nearly perfect phone system. I experienced excellent sound quality and amazing range (could walk about four houses away from mine before I started to lose the line). Also looks cool and has high quality construction. A lot of features are customizable, like custom rings for particular phone numbers, options for whether you want the backlight or the key tones, whether or not the phone picks up automatically when it's removed from the base, etc. The unit uses conventional rechargeable batteries, for cheaper replacement. One minor gripe is the caller id list feature. Pressing this button shows a single menu option with the cryptic name "calls log call list", which you then select to scroll through the history of incoming calls. Don't know why that needs to be a two-step process.

Overall, a great phone system. I successfully added a third base, and am going to order two more to expand to the five base maximum.
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13 of 13 people found the following review helpful
on December 11, 2007
Rate: 4.0

Philips CD4454 currently featured at ' c o s t c o . c o m '
$79 + tax + shipping ($95) through 12/31/07
1 base/answering machine w/handset + 3 satellite handsets = 4 handsets (black)

PROs:
First of all, let me say the ergonomic design of the CD445X series is wonderful; handsome, refined, and slim w/great weight/balance characteristics. It fits very well into one's hand. Contrary to the colour appearance displayed on Amazon (grey) the units are actually 'black'.

Range is very good with crystal clear audio. DECT 6.0 is the global standard...

Audio codec: G.726 (digital encryption, not easy to ease-drop)
Net bit rate: 32 kbit/s
Frequency: 1880-1900 MHz in Europe, 1920-1930MHz in the US
Carriers: 10 (1,728 kHz spacing) in Europe, 5 (1,728 kHz spacing) in the US
Time slots: 2 x 12 (up and down stream)
Channel allocation: dynamic
Average transmission power: 10 mW (250 mW peak) in Europe, 4 mW (100 mW peak) in the US

Languages for menus and predefined out going messages ( North American model ): English, Español, and Français.

The 'speaker phone' function on each of the units ( phones ) indeed produces high quality sound (HD as Philips puts it), but when listening to a conversation through the conventional method, the phone's ear piece, the sound is the typical flat quality w/a slight increase in dynamics.

CONs:
'Contrast levels' of the display -- it has low dynamic contrast ratio making it a bit difficult to read, for some. If you're far-sighted (hyperopia), like myself, but manage to be able to read a phone display w/some difficulty w/o your glasses, as I do, you'll likely find yourself unable to see any display data/identity (caller ID). [ My theory: the character fonts are displayed in a semi dark blue. When you combine the text w/bright blue back lighting, the overall affect produces a seemingly unavoidable washout. The text is still there -- just not as vivid as it could be. Even w/adjusting contrast ratios (1-5) to 5, it appears to make little impact on text. ]

As mentioned by previous reviewers, the menu system is a little bit archaic but nothing you can't overcome.

I'll keep it... for now.

Hope this has been helpful.
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16 of 17 people found the following review helpful
on August 31, 2007
Got these and tried them out for a week and they had to go back. I am always drawn in by Philips design but always disappointed by their technology implementation.
As a previous reviewer mentioned, there was an echo when we spoke, and along with the echo a constant low level static on the line. I tried the phones/bases all over the house and got the same effect. On a high note, I could walk wayyyyy out to the mailbox (100 yards?) and still get consistent reception (it didn't get any better, but it certainly didn't get any worse).

Although the user interface on this phone was complicated, it's nothing different than what a typical cell phone is like. Being given lots of capability means being given lots of choices...

I did like that there was a numerical display showing how many messages there are on the answering machine and that we could mute the ringer on the phones (contrary to what another reviewer mentioned on the non-answering machine version of this phone) with a single button push on the handset. However, the phone does emit a medium volume beep when the handset is replaced in the cradle that I could not turn off.

Another positive attribute is its backlit buttons. You'd think that more phones would have that as a standard feature since it's very easy to implement.

And maybe this last item is being a bit picky, but the matte finish on the phone handset looks very nice when it's clean, but after you've held the phone up to your face/ear for any amount of time, the oil/moisture from your face makes the phone look like it's incredibly dirty. With a satin or gloss finish, the oil/moisture would wipe right off. The matte finish requires extra attention and I can't spend all that time every time I make a call...
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8 of 8 people found the following review helpful
on April 7, 2008
This system supports up to 5 handsets. Since I purchased the phone bundle and 2 additional handsets, I was under the limit at 4 total.

A few days later, I encountered a when trying to use one of the handsets. I could not pick up or make a call from one of the handsets, so I ran to another room where I had another handset and was able to pick up the call. I followed your guide to re-register the problem handset only to find that another handset would stop working. It seems that once I registered one of the additional handsets, it would disable the other (and vice-versa). Each time I would follow the unregister/register procedure it disable one of the other previously registered handsets.

I figured that it was probably a step I missed so I contacted your customer support number (800) 233-8413 in hopes of finding an answer to the problem when I could not find a solution on your website.

From the start of the call, his tone was arrogant and condescending. Working in the IT field for 20 years, I try to cut some slack to tech support staff who may have been troubleshooting calls all day. However, while trying to explain the problem to Alex he would repeatedly cut me off and begin to explain how I was not following instructions in the guide and that I must have more than 5 handsets already registered. He continued to speak to me in a very "matter of fact" tone, saying that if I couldn't remedy the situation on my own I would simply have to return the items to the vendor for replacement.

Each time I would try to clarify the issue I was having, he would simply say "Sir, I've already explained what you needed to do"...and then there would be an awkward silence. Never did he attempt to offer the most basic customer service responses such as "Let me see how we can help get you up and running" or "let's try a few steps together"...it was as if I was keeping him from something more urgent or that he was doing me a favor.

Because of that poorly handled customer service call with Alex, I decided to return all the products to Amazon for a full refund. Nobody should have to subjected to this type of poor service in an age of so many choices and options.
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10 of 11 people found the following review helpful
on October 29, 2007
Verified Purchase
To begin with the sound quality of this phone is fine. I guess some might consider that to be the most important quality of a wireless phone. I have a lot of "wireless" traffic in my home -- a separate wireless G and a separate wireless N network, as well as a totally separate phone system also running on DECT 6.0. I bought this phone specifically because it was DECT 6.0, but I honestly don't find it any much "clearer" in quality than the old 5.whatever gigahertz phone that this replaced.

One particularly nice feature of this phone is that it uses standard triple A rechargeable batteries. The previous phone system that this replaced was a Uniden, and the hassle of finding the specific right batteries to replace in the handsets units was way too much trouble. On top of that, the price point of the replacement batteries were such that by adding about another $50, I was able to just buy another new phone system. Granted, that was replacing 3 batteries in a Uniden 3 phone system versus buying this unit and getting only 2 handsets. However, a couple of days after I bought this unit, there was a pretty significant price drop and now for about $10 more than what I paid, I could have bought this exact same Philips unit, but with 3 instead of 2 handsets.

Now the problems with the unit. This unit was clearly designed by engineers without some sort of human interface guidelines to direct them. As a user, there are certain things that I expect to be in certain places and certain things that I expect to be able to do with a minimum number of keystrokes. This unit lacks certain features that I have become accustomed to in other phones and sometimes just makes simple tasks overly complex because of the cumbersome menu structure the phone uses.

A couple of quirks? For example, when a person calls in with caller ID, the screen alternates between the person's name and the person's phone number. The person's name and the person's phone number are not displayed on the screen at the same time. I can live with that. However, when displaying the person's name, only the first line of the two line display is utilized. The second line isn't used. So you end up getting the first person's name "chopped" at the end of the first line and a completely blank second line. It would seem that they could use both lines and perhaps have the first name on the top line and the last name on the bottom line.

Next, when you get a missed call a little light flashes on the handset. In order to see who called you have to press the "CID" button, then click "OK" for the call list. You then see the name of the person who called, the time and date that they called. Now I would like to be able to delete this caller from this point with a single press of a button. Instead, I have to click "OK", press the scroll button down, to go from "Copy to Phonebook" to "Delete" and then click "OK" again. It's taken me 3 button presses just to delete a caller ID entry. Now I can do this for every caller entry or I can just press down each time to view each caller entry, then press "OK" and then press down TWICE to get to "Delete All" and then press "OK" and then press "OK" again when the screen prompts me with "Delete All?" ... You see what I mean?!?!?

Another quirk that I have, and this is a minor quirk that might not apply to many people, is that you can't assign specific ring tones to specific callers. I use to be able to do this with the old Uniden unit that I had. On this phone you have three caller groups that you can assign specific ring tones to. A phone book entry tagged within a specific caller group will play the specific ring tone of the caller group. The problem is that I might want a specific ring tone for my wife's cell phone. Unless I put her into a caller group without anyone else, I won't be able to get a unique ring tone when she calls. Using it this way limits me to only having 3 specific ring tones. It would be nice if I could have specific caller groups AND the ability to assign specific ring tones to individual phone book entries.

So in summary, it's usability issues like this that prevent me from giving this phone system a higher score. Ideally I would like to give it a 3.5 star rating because, as I previously said at the beginning of this review, it works well when you just look at the clarity of it as a phone. There would be no point in having the best user interface designed phone, but really crappy sound quality. But then again, having a clear phone with a really cumbersome interface does get tiring to use.
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16 of 19 people found the following review helpful
This was almost the right phone for me, except for a few big annoyances. The first was that there was an echo when I spoke into the phone, which was pretty intolerable. The second annoyance was that the answering machine did not tell me what time someone called, even though it has a clock, and I couldn't figure out how to turn that feature on (maybe the designers just forgot to put it in?) The third and probably most annoying feature was that the answering machine insists on playing every message on the machine, old and new, every time you push the play button. There doesn't seem to be any way to set the machine up so it will only play new messages. So ... this phone had to go back.
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5 of 5 people found the following review helpful
on October 22, 2007
I almost kept this phone. Looks nice, sound was fine, some slight distortion of some voice infections.
I wanted a phone that showed caller id on caller waiting calls. Advertised as being such, but after calling Phillips I was told the second call is not displayed.
I did like the speaker in the hand set function, as I'm getting hard of hearing, and this feature makes it loud, but everyone can hear my phone call. Over all a decent phone.
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5 of 5 people found the following review helpful
on April 19, 2008
I had following issues with the phone:
- poor battery life. One full charge lasted only few hours of idle time and only 1-2 ten mins conversations
- answering machine does not announce time of the voice mail. Come on!! this is a must in any answering system.
- The voice was choppy at times. It was great the first few days but went bad after a week or so.

The phone looks great but not happy with it.
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7 of 8 people found the following review helpful
on February 1, 2008
I almost didn't purchase this phone due the some of the poor reviews. I am so glad I gave it a try. Most of the negative reviews include such misinformation as: poor sound quality, no sound produced when depressing keys, poor battery life, etc. must have come from individuals who did not take the time to read the detailed step-by-step instructions which came with the phones. There is much information as the CD445 series phones have many great features, all which perform as advertised. Some of the really great features include the ability to plug in a headset, check and record messages on the answering machine from any phone anywhere in your home (CD4452B/37 models), screen phone calls from anywhere in your home, easily add Caller ID numbers to your phone with the press of a few buttons, speakerphone, back-lit keypad, clean modern look and solid construction. The sound quality is much more crisp than previous phones, with no ambient interference. I did a lot of research before purchasing, and we thoroughly tested before filing this review. We are very pleased with these new phones.
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6 of 7 people found the following review helpful
on February 29, 2008
This phone has three "features" that drive me nuts...first the flashing light: if I get more than one call a day that I miss this light is always flashing. Phillips, please, give me a way to turn this feature off! Second, the default settings are all wrong. It rings 12 times before the answering machine picks up. Phillips, please, make it easy to change this setting. Third, the other phones in the satellite system keep ringing at least twice after I answer one of the phones. Phillips, please fix this.

Wish I'd stayed with my old phone. Definitely not worth the money.
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