Most helpful critical review
38 of 38 people found the following review helpful
Please read this review before purchasing
on February 20, 2009
This is the first (and last) DeLonghi coffee maker I have ever bought. I bought it thinking that DeLonghi was a reputable and trusty brand, and this model with the front access was so appealing.
Our cabinets are low and this is the first coffee maker that fits nicely under the counter and doesnt have to be moved to put the coffee in. The convenience of the front access is the ONLY positive thing I can say.
As most other reviewers, my unit has leaked since I got it. The coffee pools out of the front, back, and underneath. So, instead of moving my coffee maker from under the counters to fill it I am moving it so I can mop up puddles of coffee. It burns on the coffee plate as well so instead of smelling a nice coffee aroma in the morning I smell burnt coffee.
I contacted Delonghi and after two weeks (on their site it says they strive to get back to you in 24 hours-yeah right) and three emails they finally responded and said it was only under warranty for manufacturing defects for one year and I was not covered! WHAT! It has been less than a year and it seems the coffee maker leaking everytime I use it would be considered a manufacturing defect. They suggested that I take it to have serviced (more money than the coffee maker itself) and would not help me further.
In a nutshell, this is a terrible coffee maker and Delonghi customer service is equally terrible, slow, and unhelpful.. I feel so cheated. However, I have learned a lesson about Delonghi, the quality of their producst, and their loyalty (or lack of) to their customers. Please read the reviews and do not purchase this model!