We bought a Gateway and Windows got hosed for some reason. We called 1-800-GATEWAY for support. Guess what? If you buy a Gateway anywhere but their website you must call a separate toll number. WTF!? Then we needed to restore it but the restore partition was bad. Had to get the recovery disk. They charged me $20 for a $1 CD-R. Then it wouldn't work, and they wanted to charge me to tell me how to use it. Again WTF? These people are horrible. Save yourself a lot of trouble and get a Mac. Get HP. Get an abacus. Anything but Gateway.
I have always heard that Gateways were horrible computers. I got this one as a gift and I've had no problems with it. I have a key that's messed up but it's because I messed it up and it's not that big of a deal. I've dropped it twice now and nothing's wrong with it. And seriously, for $600 I got what I paid for. And more!