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on November 21, 2008
I saw the previous review above....

>We bought a Gateway desktop and Windows got hosed for some reason. We called 1-800-GATEWAY for support. Guess what? If you buy a Gateway anywhere but their website you must call a separate toll number. WTF!?

Don't know about that...

>Then we needed to restore it but the restore partition was bad.

You are suppose to use the Recovery Tools to create you own Recovery Disks BEFORE you HOSE the PC....

>Had to get the recovery disk. They charged me $20 for a $1 CD-R. Then it wouldn't work,

??? Get another one... should be free now....

>and they wanted to charge me to tell me how to use it.

Uh.... put disk in PC... start it.... press ALT-F10 and then follow instructions...

>Again WTF? These people are horrible. Save yourself a lot of trouble and get a Mac. Get HP. Get an abacus. Anything but Gateway.

Ok.. my turn...

No problems at all with the PC. Works great. and.....

with this much disk space, I also dual-booted Vista-32 Ultimate on the PC (I installed an older IDE 500 gig drive and used it for the 32bit Windows). I did this to run the only external USB hardware that did not have a 32-bit driver.

The 64bit Vista SCREAMS!!! And you can't hear a sound from the SATA drive that comes with it!!

I bought a 19 inch Gateway flat panel at the same time, and it looks GREAT with the images on it.

The only negative... the 300W power supply. I will probably replace it down the road with a 500 watt one and upgrade the video for my Videos I produce....
Also, I did not ever see an indicator on the front of the PC blink when accessing the hard drive.... kinda missed that!

But for casual gaming and regular video/work.... what a STEAL!!!

I'd buy another one in a minute....

ps.... make the Recovery Disks FIRST after getting booted up the first time and store them away safely.... a lot cheaper to do than what the other reviewer suffered!!!
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on December 14, 2008
This is not a gaming machine. Buy it if you are running home-office applications, work stuff, or really anything that doesn't require high-end video performance. Buy it if you think you'll add or change out hardware down the line, or if you want a box where you can run 64-bit Vista - and be supported.

The good: Nice dual-core processor and enough memory and disk space for anything I'll be doing. Comes with fast network interface, which is good if your home or office is wired for 1000 gigabit per second transfers (which many offices, but currently not many homes, are). Machine is spacious internally and easy to work on, if you're inclined to do that sort of thing. So-so video performance and lack of DVI interface won't bother you if you're not doing anything high end. I find I can work from home, edit photos, and watch streaming television just fine. The machine has very quiet fans (something manufacturers often screw up). I appreciate the fact that it came with 64-bit Vista, because it allows me to take advantage of more memory per process than would otherwise be the case (important if you are doing geekly things, like running databases). The setup instructions were easy to follow, although if you know anything about computers you probably won't need them, because the connectors on the machine are well labeled and color coded.

The bad: So-so video performance, lots of extra software installed that most people will find useless. No DVI video interface (just analog and HDMI). The big box is a disadvantage if you don't plan on adding any devices or drives, and you have a cramped workspace. You also have to watch what version of software you download, to make sure you get stuff that can run on 64-bit Vista. Most 32-bit stuff will run just fine on 64-bit Vista. But you will run into some compatibility issues now and then (fewer over time, one would expect).

Bottom line: I really like this machine. Buy it if you're using it for office or programming/developmen work and if you plan on mucking with the insides. 64-bit Vista is great for me. The price is decent. Not a first choice for a total computer neophyte who doesn't read directions or manuals and who lacks a computer-savvy relative.

Caution: I'm fairly computer-savvy and so I haven't had to test out Gateway's support infrastructure. Check other reviews to see about how people fared when they had to call in. I simply don't know how good/bad their support is.
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on November 17, 2009
Bought this computer in a hurry since my custom built was stroke by lightning. The machine is very fast and have plenty of memory, but.. It comes with pre-loaded Norton Internet Security. Norton Internet Security is the most intrusive software I have seen until the date. It will pop up in your screen and will not allow you to close it until you click the tab they want you to click. Even when you do not accept their offer of 60 free days it still will hunt you. A real pest.
After driving me crazy for a while I uninstalled the Norton Internet Security. The program in its way out ,either by error or by design, erased the Ethernet driver form the computers, so my internet went away. After lot of frustration and borrowing another computer, I found that it is a common occurrence for Norton to mess up the Ethernet drives once is uninstalled.
Gateway has not phone customer service. their customer service is in India and you have to chat with them. They are completely lost and seem to be paid by the time they keep you chatting. After hours wasted and receiving the wrong driver I was angry an fuming, so the guy in India give me the phone number to talk to the "real customer service" in the U.S. By away it was a paid service, so I did not call. Gateway never will see a dime from me again.
I tried to use the "recover" disk, but they were worthless.
Ctrl+ Fn key + f10 reinstalled everything including the heated Norton. It took more calls to India to disable the Norton. Now my compute is kind of slow and my mouse in uncontrollable

Morals DO NOT BUY FROM GATEWAY, THEY DO NOT CARE A CRAP ABOUT THEIR CUSTOMERS
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on November 15, 2008
We bought a Gateway desktop and Windows got hosed for some reason. We called 1-800-GATEWAY for support. Guess what? If you buy a Gateway anywhere but their website you must call a separate toll number. WTF!? Then we needed to restore it but the restore partition was bad. Had to get the recovery disk. They charged me $20 for a $1 CD-R. Then it wouldn't work, and they wanted to charge me to tell me how to use it. Again WTF? These people are horrible. Save yourself a lot of trouble and get a Mac. Get HP. Get an abacus. Anything but Gateway.
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