Top critical review
2 people found this helpful
Don't buy anything from Averatec.
on December 8, 2009
When my not-that-cheap, fully loaded Averatec 2575 arrived in April of 2008 (yes, that's right, just a year and a half ago), the first bad sign was the fact that the computer had "AVERATE" burned onto the case. Leave it to a company like this to fail to spell its own brand name correctly.
Of course, I didn't DARE complain about it too much because when I contacted the company they suggested a trade-off or that I mail them the computer and they keep it for God knows how long. I wasn't into that, so I said, "Forget it." You'd think that considering I paid almost a grand for a brand-new computer, they'd have a little respect. But they did not.
The computer worked well enough for a year, like many others here have noted. Then it started shutting down for no reason, more and more quickly, and now it barely works at all. The DVD/R drive hasn't worked for six months.
And again, it's only because the computer is made of cheap plastic and substandard parts. The computer has hardly been used outside the home and has NOT been abused. There's no conceivable excuse for this sort of performance.
Downloading drivers or getting updates is a nightmare, and six months after I bought the computer, with top-of-the-line features, I found I couldn't run a simple piece of software. They make every part of this computer as cheaply as they possibly can, and it's surprising because the computers really are not all that cheap. I paid more to get one that was tiny. Never again, never ever, from this company. They are not interested in any sort of customer service OR basic quality of components, outside or inside.
Considering how much it's going to cost to fix it and how much time it's going to take, I'd be better off buying a REAL computer next time.
This is a poorly made product with nonexistent technical support WITHIN the warranty-let alone outside of the warranty. Pathetic. If I didn't know better, I'd swear these machines were specifically designed to last just a year.
I'm extremely sorry I purchased this machine. Next time I'll be more careful. But it got good reviews on CNET, and I used to work there, so...sigh.